Aptean Respond Overview

Aptean-respond streamlines and accelerates complaints handling, enhancing outcomes and customer experience. Discover its benefits now.

Use Cases

Customers recommend Customer Case Management, Customer Feedback Management, Workflow Management, as the business use cases that they have been most satisfied with while using Aptean Respond.

Other use cases:

  • Engagement Management
  • Social Media Analytics
  • Products & Pricelist Management
  • Engaging On Social Media
  • Scheduling Post To Social Media
  • Competitive Intelligence
  • Digital Signature
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Business Priorities

Enhance Customer Relationships and Improve Consistency are the most popular business priorities that customers and associates have achieved using Aptean Respond.

Other priorities:

  • Improve ROI
  • Acquire Customers
See all business priorities See less business priorities

Aptean Respond Use-Cases and Business Priorities: Customer Satisfaction Data

Aptean Respond works with different mediums / channels such as E-Mail.

Aptean Respond's features include Feedback Surveys, and Templates. and Aptean Respond support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Aptean Respond analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Aptean Respond is a case and complaint management platform that supports customer experience teams from front-line agents and case managers to team leaders and executives...." Peer review

Popular Business Setting

for Aptean Respond

Top Industries

  • Financial Services

Popular in

Aptean Respond is popular in Financial Services, and is widely used by

Comprehensive Insights on Aptean Respond Use Cases

How can Aptean Respond enhance your Customer Case Management process?

How does Aptean Respond address your Customer Feedback Management Challenges?

Why is Aptean Respond the best choice for Workflow Management?

What solutions does Aptean Respond provide for Engagement Management?

11+ more Business Use Cases

42 buyers and buying teams have used Cuspera to assess how well Aptean Respond solved their business needs. Cuspera uses 177 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Aptean Respond case study

George's Inc.
Wholesale
Wholesale
CASE STUDY George's Inc.

George's Inc. reduced transport costs and improved fleet and fuel efficiency using Aptean Routing & Scheduling.

Read More
Aptean Respond case study

George's Inc.
Wholesale
Wholesale
CASE STUDY George's Inc.

George's Inc. reduced transport costs and improved fleet and fuel efficiency using Aptean Routing & Scheduling.

Read More
Aptean Respond case study

Greggs
Food & Beverages
Food & Beverages
CASE STUDY Greggs

Greggs used Aptean Routing & Scheduling software, improving efficiency and supporting a £100 million, five-year investment plan.

Read More
lightning

Peers used Aptean Respond for customer case management and customer feedback management

Aptean Respond Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (21)
Custom Reports

4.24/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (21)
Custom Reports

4.24/5 ★

Read Reviews (21)

Aptean Respond Integrations

Aptean Respond integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.04/5 ★

Read Reviews (16)
Data Export

3.68/5 ★

Read Reviews (8)

Shippo

4.75 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

ExpenseWire

3.97 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Aptean Respond

Top Failure Risks for Aptean Respond

Aptean Inc News

Aptean Wins 2024 Top Software & Tech Award - GlobeNewswire

Aptean received the 2024 Top Software & Tech Award from GlobeNewswire.

10/12/2024 - source

Aptean Adds Intelligent Process Automation Capabilities - GlobeNewswire

Aptean has introduced new intelligent process automation capabilities to enhance its offerings.

04/12/2024 - source

Durham tech firm Indigo Software snapped up by US firm

Aptean Inc acquired Durham tech firm Indigo Software in a deal facilitated by Hay & Kilner.

10/11/2024 - source

Aptean Inc Feeds

Aptean Inc .: Aptean Expands Dealer Management System Footprint Through Acquisition of TRASER

Aptean Inc. has expanded its Dealer Management System by acquiring TRASER.

07/01/2025 - source

Aptean Expands Dealer Management System Footprint Through Acquisition of TRASER

Aptean Inc. has acquired TRASER Software GmbH to enhance its dealer management system offerings in the agricultural and construction machinery sector in the DACH market.

07/01/2025 - source

Aptean Adds Intelligent Process Automation Capabilities Through Acquisition of Germany Based JobRouter which was backed by Main Capital Partners - GlobeNewswire

Aptean has acquired Germany-based JobRouter to enhance its intelligent process automation capabilities.

04/12/2024 - source

Aptean Inc Profile

Company Name

Aptean Inc

Company Website

https://www.aptean.com/

HQ Location

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