boost.ai Overview

Boost.ai's conversational AI platform enhances self-service capabilities for enterprises, significantly improving customer satisfaction. Businesses leverage this platform to deliver seamless self-service experiences across various channels, ensuring quick returns on investment. The platform's use of generative AI allows for hyper-personalized customer interactions, tailoring responses to individual needs and preferences. This technology is particularly beneficial for industries seeking to elevate customer engagement and streamline support processes. By integrating Boost.ai into their operations, companies can transform their customer service approach, leading to improved client retention and loyalty. A notable fact is the platform's proven track record in enhancing customer satisfaction, making it a reliable choice for businesses aiming to optimize their service delivery.

Use Cases

Customers recommend Engagement Management, Lead Qualification: Technographic, Advertisement, as the business use cases that they have been most satisfied with while using boost.ai.

Other use cases:

  • Conversion Management
  • Lead Analytics
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using boost.ai.

Other priorities:

  • Improve Stakeholder Relations
See all business priorities See less business priorities

boost.ai Use-Cases and Business Priorities: Customer Satisfaction Data

boost.ai works with different mediums / channels such as Support Groups. and Social Media.

Reviews

"...With tireless dedication to machine learning, they have developed the world s most complete software for building, implementing and operating digital advisors powered by their market-leading conversational AI...." Peer review

Boostai enhances self-service and customer satisfaction with its comprehensive conversational AI platform. Enterprises can achieve new heights through this end-to-end solution.

Comprehensive Insights on boost.ai Use Cases

What Are the key features of boost.ai for Engagement Management?

Case Studies

Banking

CASE STUDY Michigan State University Federal Credit Union (MSUFCU)

Boost.ai's conversational AI platform helped Michigan State University Federal Credit Union launch Fran, an AI agent. Fran handles over 20,000 requests per month and manages 75% of member conversatio...ns. The AI agent achieves a 98% resolution rate and covers more than 4,000 topics. Fran does the work of about 55 full-time employees. MSUFCU built a dedicated AI team to keep improving Fran and enhance member support.

Read more →
Banking

CASE STUDY Íslandsbanki

Boost.ai helped Íslandsbanki launch the Fróði virtual agent. The bank wanted to make banking more digital and reduce branch visits. Fróði automated 50% of all online chat traffic in just 6 months. 97...% of conversations were resolved successfully. 85-90% of customer feedback was positive. The chatbot was easy to implement and worked well in Icelandic.

Read more →
Telecommunications

CASE STUDY A1 Slovenia

A1 Slovenia wanted to improve customer service and meet high customer expectations. Their old chatbot was not flexible and often lost context, causing customer drop-off. They worked with boost.ai to ...launch Lumi, an AI agent using generative AI. Lumi now handles over half of all customer interactions. A1 saw a 103-point increase in Net Promoter Score for customers using Lumi. Queries with generative AI are 70% less likely to need human help.

Read more →
Banking

CASE STUDY SpareBank 1 Østlandet

Boost.ai's conversational AI platform helped SpareBank 1 Østlandet automate 28% of all customer inquiries. Their AI Agent, Ida, became the bank’s second-largest service channel, handling over 2.3 mil...lion conversations. Since December 2024, 10% of conversations used generative AI, showing fast adoption in a regulated banking environment. The solution reduced costs and pressure on human advisors. The bank worked closely with boost.ai to ensure compliance and safety, setting a new standard for AI in banking.

Read more →
Banking

CASE STUDY DNB

Boost.ai helped DNB, Scandinavia’s biggest bank, automate customer service with an AI chatbot called Aino. DNB needed to handle high chat volumes and free staff from repetitive work. In just six mont...hs, Aino automated over 50% of all online chat interactions and 20% of total customer service traffic. The virtual agent covered 2,500 topics from day one and handled 10,000+ daily automated interactions. Customer satisfaction scores reached a high of 68% in Q3 2020.

Read more →
Banking

CASE STUDY Íslandsbanki

Íslandsbanki used boost.ai's platform to automate 50% of online traffic in 6 months. The AI mastered Icelandic in days. 85-90% of customers had a positive experience. They liked getting information w...ithout visiting a branch.

Read more →

boost.ai Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Analytics

4.53/5 ★

Read Reviews (9)
Custom Reports

3.17/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.74/5 ★

Read Reviews (27)
Analytics

4.53/5 ★

Read Reviews (9)
Custom Reports

3.17/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for boost.ai

Top Failure Risks for boost.ai

Boost AI AS News

Awards

boost.ai Named a Leader in 2025 Gartner Magic Quadrant for ...

Boost.ai has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Conversational AI Platforms, highlighting its strong execution and comprehensive vision. The company offers scalable, secure AI solutions with high-resolution rates, trusted by major brands globally. This recognition underscores Boost.ai's commitment to delivering reliable AI-driven customer experiences.

Read more →
Product

boost.ai Launches with AWS Marketplace - MarTech Cube

Boost.ai is now available on AWS Marketplace, enhancing global access to its enterprise-class AI agents. This integration simplifies procurement and deployment for enterprises, emphasizing security and scalability. Boost.ai aims to expand its reach while maintaining high standards of accuracy and control in AI solutions, particularly for regulated industries.

Read more →
Product

boost.ai Launches with AWS Marketplace, Bringing Trusted AI to the ...

Boost.ai has launched its AI platform on AWS Marketplace, enhancing accessibility for global enterprises seeking secure, scalable AI solutions. This move simplifies procurement and supports AI adoption across regulated industries by offering enterprise-grade control and integration with platforms like Salesforce. Boost.ai's platform, recognized in Gartner's Magic Quadrant, is designed to deliver high-resolution rates and robust data protection.

Read more →
Customer

Jack Henry Selects boost.ai to Deliver AI Agents Across Banking Network - MarTech Cube

Jack Henry has partnered with boost.ai to deploy AI agents across its banking network. This collaboration aims to automate 32% of inbound calls, enhancing customer experience and paving the way for broader AI integration in secure, user-authenticated scenarios.

Read more →

Boost AI AS Profile

Company Name

Boost AI AS

Company Website

https://www.boost.ai/

HQ Location

Sandnes, Rogaland

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A