C2 Overview
C2 ITSM offers a no-code platform tailored for IT service management, addressing diverse organizational needs. Its flexibility allows teams to efficiently manage IT services without extensive coding knowledge, making it accessible for both private and public sectors. The platform ensures a structured, secure, and stable IT environment, crucial for maintaining operational integrity. Users benefit from a comprehensive suite that supports various ITSM functions, enhancing service delivery and incident management. This adaptability is particularly valuable for organizations seeking to streamline IT processes while maintaining high security and stability standards.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Workflow Management, as the business use cases that they have been most satisfied with while using C2.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using C2.
C2 Use-Cases and Business Priorities: Customer Satisfaction Data
C2 works with different mediums / channels such as Phone Calls. and E-Mail.
C2's features include Ticketing, Dashboard, and Templates. and C2 support capabilities include 24/7 Support, Email Support, Chat Support, etc. also C2 analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Intuitive configuration and fast onboarding facilitates software transition without touching a single line of code or living in fear of the next upgrade...." Peer review
C2, Vision Helpdesk, ServiceNow® Knowledge Management, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
C2-atom offers a fully scalable ITSM platform with extensive customization and rapid adoption. Suitable for any industry, C2 ITSM meets diverse ITSM needs efficiently.
Popular Business Setting
for C2
Top Industries
- Oil & Energy
- Government Administration
- Wholesale
Popular in
- Enterprise
- Mid Market
- Small Business
C2 is popular in Oil & Energy, Government Administration, and Wholesale and is widely used by Enterprise, Mid Market, and Small Business.
C2 Customer wins, Customer success stories, Case studies
How can C2 enhance your Helpdesk Management process?
How does C2 facilitate Knowledge Management?
How efficiently Does C2 manage your Workflow Management?
What makes C2 ideal for Onboarding?
11 buyers and buying teams have used Cuspera to assess how well C2 solved their Help Desk needs. Cuspera uses 401 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used C2 for helpdesk management and knowledge management
C2 Competitors
C2 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (56) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (56) |
Software Failure Risk Guidance
?for C2
Overall Risk Meter
Top Failure Risks for C2
Sherweb Inc. News
Sherweb Inc. Profile
Company Name
Sherweb Inc.
Company Website
https://c2-itsm.com/HQ Location
20865 Chemin de la Côte-Nord,Suite 102,Boisbriand, Québec J7E 4H5, CA
Employees
11-50
Social
Financials
PRIVATE
What makes C2 ideal for Social Media Analytics?