Customer stories

Product Business Settings

Catalyst Software is popular in Computer Software, Internet, and Information Technology And Services industries and is widely used by Mid Market, Small Business, and Enterprise.

Catalyst Software Product Overview

Catalyst centralizes customer data to provide a comprehensive view of customer health, which supports retention and growth strategies. It offers tools for scaling customer experiences efficiently, helping businesses maintain strong customer relationships. By integrating data into a single platform, Catalyst allows teams to identify customer needs and opportunities for engagement, ensuring proactive management of customer success.

How satisfied the customers are with Catalyst Software use-cases

Reviews

"The CS team at LaunchDarkly is really excited to be able to implement Catalyst's email sending capabilities as the next step in our team's evolution. This capability enables us to continue driving toward a more proactive motion and is putting us in ...a great position to expand our scale and scope. Leveraging the data we have funneling into Catalyst, we're able to increase the relevance of touchpoints with our growing customer base which is yielding more meaningful engagements." - Aaron Woods
"Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now ...able to segment our customers based on any criteria they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced." - Tyler Bubin

Catalyst Software Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Catalyst Software testimonial

Aaron Woods

Sr. Manager - Strategic & Federal Customer Success

LaunchDarkly
The CS team at LaunchDarkly is really excited to be able to implement Catalyst's email sending capabilities as the next step in our team's evolution. This capability enables us to continue driving toward a more proactive motion and is putting us in a great position to expand our scale and scope. Le...veraging the data we have funneling into Catalyst, we're able to increase the relevance of touchpoints with our growing customer base which is yielding more meaningful engagements.

Testimonial By Aaron Woods
Catalyst Software testimonial

Tyler Bubin

Customer Success

Domino Data Lab
Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now able to segment our customers based on any criteri...a they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced.

Testimonial By Tyler Bubin
Catalyst Software testimonial

Heather MacDonald

Director, Operational Excellence

Beamery
We are excited about the release of email in Catalyst because it will help our team never forget a follow-up touchpoint and become even more proactive around key plays. Testimonial By Heather MacDonald
CUSTOMERS TESTIMONIALS
Catalyst Software testimonial

Aaron Woods

Sr. Manager - Strategic & Federal Customer Success

LaunchDarkly
The CS team at LaunchDarkly is really excited to be able to implement Catalyst's email sending capabilities as the next step in our team's evolution. This capability enables us to continue driving toward a more proactive motion and is putting us in a great position to expand our scale and scope. Le...veraging the data we have funneling into Catalyst, we're able to increase the relevance of touchpoints with our growing customer base which is yielding more meaningful engagements.

Testimonial By Aaron Woods
Catalyst Software testimonial

Tyler Bubin

Customer Success

Domino Data Lab
Prior to Catalyst, reporting across our account base to drive decision-making was cumbersome and took a considerable amount of time to maintain. With Catalyst’s intuitive UI and flexible reporting capabilities, anyone within our organization is now able to segment our customers based on any criteri...a they desire and can be updated on the fly. When discussing at-risk accounts and upsell opportunities in a meeting -- a segment on Catalyst is being referenced.

Testimonial By Tyler Bubin
Catalyst Software testimonial

Heather MacDonald

Director, Operational Excellence

Beamery
We are excited about the release of email in Catalyst because it will help our team never forget a follow-up touchpoint and become even more proactive around key plays. Testimonial By Heather MacDonald

Wisr - Education - Small

Totango helped Wisr scale customer success operations after 300% business growth in 2020. The COVID-19 pandemic forced Wisr to quickly change its business model. With only one person handling custome...r relations, Wisr needed to build a customer success team fast. They followed eight steps, including hiring, process training, automation, and journey mapping. These actions let Wisr meet new demand and support more customers effectively.

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Waystar - Health, Wellness And Fitness - Large

Totango helped Waystar reduce customer churn by 20%. Waystar used Totango to manage client success and focus on risk in a growing business. The platform enabled Waystar to become a trusted advisor fo...r both their customers and leadership. Totango's customer success software improved retention and client outcomes. Waystar saw measurable gains in customer retention and risk management.

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Monster - Internet - Large

Monster used customer success strategies to improve retention and revenue. They saw an 11% year-over-year increase in customer retention. The company gained $3.9 million in revenue influenced by thes...e strategies. Monster's sales team also became more successful. The focus was on customer value and proactive engagement. Customer success tools helped Monster scale their business.

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Aruba - Information Technology And Services

Totango helped Aruba improve customer retention and growth. Aruba had 95% of its customers in the tech-touch segment and struggled to engage and measure analytics for them. The company used Totango’s... SuccessBLOCs to automate onboarding, adoption, expansion, and renewal processes. This digital-first approach let Aruba scale customer success with a small team. As a result, Aruba increased customer engagement, improved retention rates, sped up onboarding, and boosted customer satisfaction.

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Waystar - Health, Wellness And Fitness

Totango helped Waystar manage client success by focusing on risk in a growing business. Waystar used Totango’s SaaS platform to simplify healthcare payments. With Totango, Waystar reduced customer ch...urn by 20%. The platform helped Waystar become a trusted advisor for their customers and leadership. Joe Tichenor, senior client insights manager at Waystar, praised Totango’s value. Totango supported Waystar’s goal to improve customer and partner focus.

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Egnyte - Computer Software

Totango helped Egnyte automate and personalize their onboarding process. Egnyte used Totango to scale their Voice of the Customer Program and track progress. This reduced manual work by 50%. The resu...lt was higher productivity and efficiency for Egnyte's customer success team.

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lightning

Peers used Catalyst Software for social media analytics and engagement management

Catalyst Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.09/5 ★

Read Reviews (1)
Analytics

4.78/5 ★

Read Reviews (29)
Custom Reports

4.60/5 ★

Read Reviews (99)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.09/5 ★

Read Reviews (1)
Analytics

4.78/5 ★

Read Reviews (29)
Custom Reports

4.60/5 ★

Read Reviews (99)

Software Failure Risk Guidance

?

for Catalyst Software

Overall Risk Meter

Low Medium High

Top Failure Risks for Catalyst Software

Totango News

Awards
 

Totango Named a Leader in Customer Success Platforms | Nation/World | bdtonline.com

Totango has been recognized as a Leader in The Forrester Wave: Customer Success Platforms, Q4 2025, achieving the highest score of 4.5 out of 5 in Strategy. This accolade highlights Totango's leadership in customer revenue retention and expansion.

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Awards
 

Totango Named a Leader in Customer Success Platforms

Totango has been recognized as a Leader in The Forrester Wave: Customer Success Platforms, Q4 2025, achieving a top strategy score of 4.5 out of 5. The company excels in roadmap innovation, pricing flexibility, and retention optimization. CEO Keith Frankel emphasizes Totango's focus on AI-driven customer outcomes and transforming post-sales into a growth engine.

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Company
 

Totango + Catalyst Celebrate Significant Milestones, Industry Recognition and Strong First Quarter Bookings

Totango and Catalyst, now a merged entity, achieved significant milestones in their first quarter, surpassing booking targets by 150%. They received accolades from G2, Pavilion, and Forbes, highlighting their leadership and innovation in customer success. New AI-driven analytics features were launched to enhance customer engagement and decision-making. Notable recognitions include Edward Chiu and Karen Budell being named top executives to watch.

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M&A
 

Totango and Catalyst Merge, Providing Customer Success and GTM Teams With a Cutting-Edge, Unified Product To Power Customer-Led Growth

Totango and Catalyst have merged to create a unified customer success platform aimed at enhancing post-sale revenue growth. This merger combines Totango's enterprise-level security and integrations with Catalyst's advanced workflow capabilities, offering a comprehensive solution for managing customer lifecycles. The new platform, supported by Great Hill Partners, will focus on AI-driven insights to optimize customer retention, renewals, and expansion, positioning the combined entity as a leader in customer-led growth.

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Totango Profile

Company Name

Totango

Company Website

https://www.totango.com/

Year Founded

2010

HQ Location

1200 Park Place, Suite 200 San Mateo, CA 94403

Employees

101-250

Social

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Financials

SERIES D