Cincom Eloquence is a multi-channel, multi-device CCM system for designing, delivering, and managing customer communications. Businesses can efficiently handle correspondence and conversations using this software.
Cincom Eloquence® Use-Cases and Business Priorities: Customer Satisfaction Data
Popular Business Setting
for Cincom Eloquence®
Top Industries
Financial Services
Consumer Electronics
Medical Devices
Popular in
Cincom Eloquence® is popular in
Financial Services,
Consumer Electronics,
and
Medical Devices
and is widely used by
Cincom Eloquence® Customer wins, Customer success stories, Case studies
What benefits does Cincom Eloquence® offer for Communication Management?
Cincom Eloquence is a solution that helps businesses design, deliver, and manage communications with their customers. The solution provides tools for generating documents and automating processes. It can be used to create and manage customer communications across multiple channels.
Cincom Smalltalk helped JP Morgan build Kapital, a financial risk management platform. The bank needed to launch complex financial products faster and handle high-volume hybrid derivatives trades. Us...ing Cincom Smalltalk, JP Morgan reduced time-to-market by months, scaled with no performance loss, and operated with a lean team. The platform worked across Solaris, Windows NT, and Linux, and enabled a major infrastructure migration in six months. JP Morgan found Cincom Smalltalk three times more productive than other programming languages.
A 150-year-old property and casualty insurance provider
- Insurance
Cincom Eloquence helped a 150-year-old property and casualty insurance provider modernize customer communications. The company streamlined document workflows and cut manual errors. Barcoding integrat...ion allowed them to repurpose 6 full-time employees. They increased daily correspondence capacity from 200-800 to 12,000 requests. Monthly statement production reached 400,000. Compliance management and response times improved, supporting regulatory standards and customer satisfaction.
Cincom CPQ helped Constellation move their HVAC and boiler sales process from paper to the cloud. The company wanted to improve order accuracy, workflow efficiency, and data sync. Cincom CPQ integrat...ed with Microsoft CRM and let sales reps create accurate quotes even offline. Constellation saw higher close rates, better operational efficiency, and fewer errors. Order accuracy improved and onboarding for new reps became faster.
Cincom CPQ helped Brother Industries Ltd solve problems with fragmented systems between sales and manufacturing. The company integrated Salesforce and SAP, making collaboration easier. Cincom CPQ str...eamlined the quotation process, cut lead times, and improved estimate accuracy. The solution enabled fast, error-free quotes and a simple bill of materials estimate. Approval workflows sped up decisions and reduced quote approval time.
Cincom CPQ helped Helmer Scientific, a medical devices manufacturer, cut quote generation time by 88%. Helmer integrated Cincom CPQ with Microsoft Dynamics CRM and Fourth Shift ERP. This improved quo...te accuracy and streamlined order management. The solution boosted sales efficiency, so Helmer did not need to hire more sales reps. The system is now more scalable and ready for future growth.
Cincom Eloquence helped HM Insurance Group improve document generation and communication. The company replaced an outdated system to boost security, integration, and document integrity. With Cincom E...loquence, HM now produces 8,500 letters in real time and 4,700 batch documents monthly. Document generation times improved by 95%. The template library was consolidated by 17%. Automated triggers and a better search interface made workflows faster and more secure.
