CloseAlert: Product updates, Customer stories, and Insights | 2026 Cuspera

NS International used CloseAlert to collect and use customer feedback. They fully integrated feedback into their decision making. This helped them improve their services. The case shows how feedback ...tools can support better business decisions in the transportation industry. No specific metrics are mentioned.
Show More..

CloseAlert helped bol.com transform an underperforming anniversary email campaign. The team set a goal to improve customer experience and used CloseAlert’s sentiment score as the main KPI. After a co...mplete redesign, the campaign achieved a 10-point higher sentiment score and 81% positive feedback. The new campaign felt personal and engaging to customers. It also won the 2016 DDMA Email Campaign of the Year audience award.
Show More..

NS International used CloseAlert to collect customer feedback from their email campaigns. They sent over 3 million emails yearly but lacked direct customer input. By adding feedback requests to email...s, they gathered 2,000 messages in six months and over 11,000 in a year. Insights led to changes like updating coupon values and fixing campaign errors. Feedback now shapes all email content and decision making, improving customer satisfaction and loyalty.
Show More..

CloseAlert helped Paula’s Choice Skincare boost email satisfaction scores by up to 400%. The company used email feedback to shift from sales-focused to content-rich emails. This change increased clic...k rates by 44% and led to a 29% sales uplift in some campaigns. Customer care and marketing teams worked together to follow up on feedback, improving customer loyalty and retention. The feedback tool also helped define customer personas and improve the buying journey.
Show More..

CloseAlert helped dé Vakantiediscounter improve customer loyalty by integrating email feedback into their marketing strategy. They moved from generic emails to personalized offers using feedback data.... The team used actionable insights to boost open, click, and conversion rates. Trustpilot scores increased, and they won the Zoover online travel award multiple years. Email feedback now drives better customer journeys and supports targeted marketing.
Show More..