Contextual Overview

Contextual enhances user engagement through its no-code platform, focusing on mobile and web app product adoption. It offers user onboarding tours, in-app guides, and walkthroughs, which are crucial for teams aiming to improve user retention and satisfaction. Real-world applications include creating seamless onboarding experiences that guide users through app functionalities, reducing churn rates. Contextual's in-app announcements keep users informed about updates, fostering a dynamic interaction environment. This tool is particularly beneficial for product teams looking to streamline user education and engagement without extensive coding resources.

Use Cases

Customers recommend Onboarding, Engagement Management, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Contextual.

Other use cases:

  • Playbook Creation
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Launch New Products and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Contextual.

Contextual Use-Cases and Business Priorities: Customer Satisfaction Data

Contextual works with different mediums / channels such as Mobile. Mobile App. and Website.

Contextual's features include Alerts: Popups & Notifications. and Contextual support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Contextual analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Pointzi is a mobile user onboarding platform...." Peer review

Contextual enhances user happiness and boosts mobile and web app adoption through user onboarding tours, in-app guides, walkthroughs, and announcements, all with no-code. User experience is prioritized.

Comprehensive Insights on Contextual Use Cases

Why is Contextual the best choice for Onboarding?

What makes Contextual ideal for Engagement Management?

Case Studies

Education

CASE STUDY Abound Parenting

Contextual helped Abound Parenting improve user onboarding and engagement in their mobile app. Abound Parenting needed a flexible, easy-to-use tool to create onboarding guides and tooltips without re...lying on developers. Contextual's templates and targeting features allowed them to quickly build and adapt in-app guides. The company saw fewer users abandoning the app after first use and increased completion of their key \'Check-In\' feature. In-app announcements became easier, saving time and reducing developer involvement.

Construction

CASE STUDY Mastt

Mastt used Contextual to add in-app guides and tooltips for user onboarding. The goal was to help project managers use Mastt's software more easily and reduce basic support questions. Contextual's te...mplates let Mastt create custom product tours and training tools. Users can review training anytime, which helps them remember key features. The solution freed up Mastt's customer success team to focus on advanced support and helped users manage big construction projects better.

Construction

CASE STUDY Mastt

Mastt uses Contextual to improve user experience. They manage large construction projects. Contextual helps with in-app guides. This reduces basic questions from users. Mastt's projects are worth ove...r $25 billion.

Information Technology and Services

CASE STUDY Sparkbox Inc.

Contextual helped Sparkbox Inc. improve in-app marketing for Spark Pico. The team needed a way to update messages and guides without heavy development work. Contextual let them quickly add tooltips, ...guides, and announcements across devices. They changed the app’s home screen name in under 15 minutes. The solution saved time, reduced costs, and let their UX designer manage updates easily.

Health, Wellness and Fitness

CASE STUDY Western Regional Alliance for Emergency Management WRAP-EM

Contextual helped WRAP-EM improve healthcare education with in-app help and onboarding. TKABE Technologies used Contextual's chrome plugin to add tooltips and guides for busy healthcare professionals.... This made it easier for users to find information and use the portal. User engagement increased and WRAP-EM became a key resource for research. The team reduced training meetings, email reminders, and instructional videos after using Contextual.

Contextual Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5

Read Reviews (19)
Analytics

3.45/5

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5

Read Reviews (19)
Analytics

3.45/5

Read Reviews (4)

Software Failure Risk Guidance

?

for Contextual

Top Failure Risks for Contextual

Contextual News

Ask questions of our Product Adoption GPT

We’ve released a Product Adoption GPT for you to ask questions. Its free to use for any ChatGPT Plus user and answers with quality advice for user about mobile and web app Product Adoption.

The Product Adoption Advisor for Growth Teams is a GPT chatbot tailored by us, using materials we have published previously (and some other great content) for advising members of Product Teams (like developers, product managers, designers, growth teams) on topics such as onboarding, feature announcements, user engagement, retention, and addressing churn.

Continue reading Ask questions of our Product Adoption GPT at Contextual.

Contextual Joins the Inaugural Australian Startup to Scaleup Summit (S2S Summit) as an Exhibitor

Sydney, Thursday 16th November 2023 – Contextual, a pioneering force in Product Adoption, is thrilled to announce its participation as an exhibitor at the first annual Australian Startup to Scaleup Summit (S2S Summit). Organised by Tank Stream Labs, the S2S Summit is set to be a landmark event, celebrating the journey of founders from initial idea to successful exit.

Continue reading Contextual Joins the Inaugural Australian Startup to Scaleup Summit (S2S Summit) as an Exhibitor at Contextual.

Contextual Profile

Company Name

Contextual

Company Website

https://contextu.al/

HQ Location

Social