Coztel ACD Overview
Here’s the scoop on Coztel ACD! We've gathered over 26 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
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Coztel ACD supports business activities such as:
- Tracking & Monitoring Communications
- Engaging And Following Up
- Coaching
- Lifetime Value Management
- Helpdesk Management
It can help manage these activities if you use Phone Calls for these needs.
Coztel ACD Reviews
11 buyers and buying teams have used Cuspera to assess how well Coztel ACD solved their business needs. Cuspera uses 26 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Use Cases
Peers recommend Tracking & Monitoring Communications , Engaging And Following Up , Coaching , as the business use cases that they have been most satisfied while using Coztel ACD.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Tracking & Monitoring Communications with Phone Calls |
3.96/5 ★ |
"...Coztel ACD allows for managers to engage in call monitoring, call conferencing, call barging and whisper coaching...." Automatic Call Distribution |
| Engaging And Following Up with Phone Calls |
3.28/5 ★ |
"...Coztel ACD allows for managers to engage in call monitoring, call conferencing, call barging and whisper coaching...." Automatic Call Distribution |
| Coaching with Phone Calls |
3.64/5 ★ |
"...Coztel ACD allows for managers to engage in call monitoring, call conferencing, call barging and whisper coaching...." Automatic Call Distribution |
| PEER EXPERIENCES | |
|---|---|
| Tracking & Monitoring Communications with Phone Calls |
3.96/5 ★ |
"...Coztel ACD allows for managers to engage in call monitoring, call conferencing, call barging and whisper coaching...." Automatic Call Distribution |
|
| Engaging And Following Up with Phone Calls |
3.28/5 ★ |
"...Coztel ACD allows for managers to engage in call monitoring, call conferencing, call barging and whisper coaching...." Automatic Call Distribution |
|
| Coaching with Phone Calls |
3.64/5 ★ |
"...Coztel ACD allows for managers to engage in call monitoring, call conferencing, call barging and whisper coaching...." Automatic Call Distribution |
|
IT and Other Capabilities
for Coztel ACD
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (5) |
| Analytics | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (5) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Coztel ACD
Top Failure Risks for Coztel ACD
Vendor Profile Details
Company Name
Coztel
Company Website
https://coztel.com/HQ Location
83 Ducie St M1 2JQ Manchester, United Kingdom Manchester, MA M12JQ, GB
Employees
NA
Social
Financials
NA
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