Decisiv SRM System: Use-Cases, Insights and Reviews | 2025 Cuspera

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Decisiv SRM | Service Relationship Management Application

Decisiv SRM System Overview

Decisiv SRM connects telematics information from assets to existing systems, providing new data access. The software enhances asset management through integrated data insights.

Use Cases

Customers recommend Social Media Analytics, Event Management, Relationship Management, as the business use cases that they have been most satisfied with while using Decisiv SRM System.

Other use cases:

Customer Case Management
Collaboration
Helpdesk Management
Order Management

See all use cases See less use cases

Decisiv SRM System Use-Cases and Business Priorities: Customer Satisfaction Data

Decisiv SRM System works with different mediums / channels such as Mobile. E-Mail. and Mobile App.

Decisiv SRM System's features include Alerts: Popups & Notifications, and Dashboard. and Decisiv SRM System support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Decisiv SRM System analytics capabilities include Analytics, and Custom Reports.

Comprehensive Insights on Decisiv SRM System Use Cases

What solutions does Decisiv SRM System provide for Event Management?

How efficiently Does Decisiv SRM System manage your Relationship Management?

How does Decisiv SRM System address your Collaboration Challenges?

4+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Decisiv SRM System solved their business needs. Cuspera uses 125 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Automotive

CASE STUDY TranSource, Inc.

Decisiv SRM Discovery Status Tracker helped TranSource, Inc. improve service operations at its nine truck and trailer centers. The platform tracks service events and provides real-time dashboards for... better management. Over five months, TranSource saw a 19.6% drop in days out of service per case and a 2.8% productivity increase. Other results include 42.9% less time before first status entry, 25.5% less time waiting for estimate approval, and 30.4% reduction in yard waiting time. Staff now trust the system and use data to improve performance.

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	4.38/5 ★ Read Reviews (16)
Custom Reports	4.33/5 ★ Read Reviews (27)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.38/5 ★ Read Reviews (16)
Custom Reports	4.33/5 ★ Read Reviews (27)

Software Failure Risk Guidance

for Decisiv SRM System

Top Failure Risks for Decisiv SRM System

Decisiv Inc News

Product 11/11/2024

Decisiv Reduces Dwell Time with Streamlined End-to-End Service Event Management - PR Web

Decisiv improves service event management, reducing dwell time for its customers.

Partnership 14/10/2024

Decisiv and KEA Advisors Elevate Service Management at Truck Dealerships - PR Web

Decisiv and KEA Advisors are improving service management at truck dealerships.

Decisiv Inc Profile

Company Name

Decisiv Inc

Company Website

https://www.decisiv.com/

HQ Location

10900 Nuckols Road Suite 300 Glen Allen, VA 23060 U.S.A

Employees

51-100

Social

Financials

SERIES C