e-Redact: Reviews, Testimonials and Expert Opinions

Housing Support Pro helped Equity Housing Group make their neighbourhood officers more efficient. Officers no longer need to return to the office to update records. They can now access tenant informa...tion and complete tasks while in the field. This saves time and lets officers spend more time with tenants. The solution integrates with their existing Civica system. Equity expects to see big time savings and better service for their customers.
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Trafford Council faced challenges with their manual document redaction process, which was slow and error-prone. They used Tippex to redact sensitive information, leading to delays and increased costs.... They trialed e-Redact, finding it easy to use and effective. The solution reduced redaction time from 4 hours to 40 minutes per day. It worked with all file formats and was cost-effective. The council achieved 84% time savings and full compliance with regulations. Paul Maybury from the Planning Services Team praised e-Redact for its efficiency and cost-effectiveness.
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Aberdeen City Council faced challenges with the Freedom Of Information Act, leading to a rise in Subject Access Requests. They used paper documents and marker pens for redaction, which was time-consu...ming and costly. By implementing e-Redact, they moved to electronic redaction, saving 40% in time. This solution allowed them to process more requests efficiently and reduced costs associated with photocopying. The council found e-Redact easy to use and highly cost-effective, improving their response times significantly.
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Geolift faced challenges with their service operations due to paper-based reporting, causing delays in communication and invoicing. They implemented iForm Pro from Footprint Solutions, which provided... a real-time, paper-free reporting method. This solution allowed them to resolve 85% more service jobs in a single visit and achieve same-day invoicing. The system also eliminated the need for scanning and re-keying data, making operations more efficient. Geolift found the solution cost-effective and transformative for their business.
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Herefordshire Council was spending 7,000 hours annually manually redacting documents. They used marker pens on paper copies, which was time-consuming and insecure. They chose e-Redact for its cost-ef...fectiveness and ease of use. The solution saved 50% of the time on planning applications and 40% on FOI requests. It improved security and reduced costs on photocopying and postage. The council found the software simple and beneficial for professional output.
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Magenta Living, a large not-for-profit housing provider, faced challenges with their Neighbourhood Officers needing to manually log and retype information from tenant appointments. They implemented C...lient 360, a tablet-based application, to provide real-time access to tenant and property details. This solution integrated with their existing CRM system, reducing duplication of work. As a result, Magenta Living aims to improve service delivery and tenant relationships by providing staff with mobile access to information and enhancing customer interactions.
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