Fidelity - CRM All-in-One: Use Cases, Customer Experience & Alternatives

Fidelity EPoS installed a new EPoS system at The Baths Hall Theatre in Scunthorpe. The system included ten touch screen terminals for fast bar service. Customers could pre-order interval drinks, redu...cing queues and improving service. The back office software managed stock, pricing, and reporting. Real-time data helped optimize staffing and sales. The solution made theatre operations smoother and enhanced the visitor experience.
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Fidelity EPoS upgraded Sheffield University Union of Students' old POS hardware. The union needed faster, more efficient service for students and better security. Fidelity installed 15-inch touch scr...een tills linked to back office software. The new system improved real time reporting and protected data and payments. The upgrade also supported future integrations and enhanced retail outlets.
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Fidelity EPoS helped Sheffield Students' Union cut queues in their main shop by installing self serve tills. Four self serve and one operated till now let one staff member oversee five checkouts. The... union also added a zero waste shopping option with a touch screen weighing scale and barcode printing. Self serve kiosks for hot food orders let students order and pay themselves. Staff can now focus on other tasks, and students enjoy faster service. The union plans to add more self serve units soon.
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Fidelity EPoS delivered a 4G mobile data EPoS solution for Sewerby Hall & Gardens. The venue faced high upgrade costs and slow, manual data processes. Fidelity's system eliminated the need for £100k ...in cabling and enabled real-time data transfer. Management gained instant access to visitor numbers and financial data. The new system improved control over promotions and pricing, saving the business hundreds of thousands of pounds.
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Moulton College used Fidelity EPoS to digitise their free school meals process. Before, staff tracked 1,000 eligible students with paper logs, which was slow and open to mistakes. Now, students use c...ashless cards with daily allowances, managed in the back office. The new system makes reporting easy and saves staff time. Students get meals discreetly and quickly with a tap of their card.
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Huddersfield Students' Union used Fidelity EPoS to solve queuing and staffing issues in their retail shop. They installed 6 self-serve checkouts and 1 operated till, freeing staff to restock and impr...oving store flow. The cloud-based backend lets managers work from anywhere. They reduced staff costs by a third and saw more accurate reporting. Students quickly adopted the self-serve tills, and cash handling errors dropped to almost zero.
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