GitBook: Product updates, Customer stories, and Insights | 2026 Cuspera

GitBook helps Bucket deliver high-quality developer documentation. Bucket switched from ReadMe to GitBook for better design and customization. GitBook’s GitHub Sync and branch-based review workflows ...made documentation updates easier. The team now manages API docs and SDK changes more efficiently. Bucket plans to use feature-flagged documentation for even more adaptive content. GitBook’s integrations and design help Bucket onboard developers faster.
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GitBook helps Whereby create clear, accessible API documentation for developers. Whereby switched from custom sites and Help Scout to GitBook for its ease of use and flexibility. The team uses GitBoo...k for API references, tutorials, and end-user guides. Features like Preview and Git Sync let engineers and community members contribute easily. GitBook supports OpenAPI specs and interactive API docs, streamlining Whereby's documentation workflow.
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GitBook helped Trunk keep their documentation up to date by syncing with their Git repo. Trunk moved from ReadMe to GitBook for better design and easier version control. Git Sync let them edit docs l...ocally or in bulk, with changes updating automatically. Trunk used custom linters to check for errors before publishing. The team found onboarding fast and easy, with engineers able to start editing right away.
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GitBook helped Immuta improve its documentation workflows. Immuta moved from a complex, homegrown system to GitBook’s collaborative platform. The team used GitHub Sync to migrate markdown files quick...ly. The new WYSIWYG interface made it easy for more people to contribute. Immuta saw better workflows and more collaboration. Leadership believes better docs reduce support costs and save time.
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GitBook helped Batch centralize and improve their documentation. Before, Batch used a custom setup that was hard for non-technical staff to update. With GitBook, the team migrated content easily usin...g Git Sync and found the interface simple to use. Now, all documentation is in one place and matches Batch’s brand. Batch plans to use GitBook’s analytics to learn how customers use their docs.
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Relay.app used GitBook to create support-driven documentation for their AI automation platform. Their team added new documentation for every common support question, keeping content current as the pr...oduct evolved. GitBook’s simple interface let anyone on the team update docs quickly. They synced GitBook with their codebase to power an AI support bot. This approach improved support speed, team efficiency, and made documentation a core part of their AI-powered customer support system.
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