HCL Commerce Cloud: Use-Cases, Insights and Reviews | 2026 Cuspera

HCLTech led a statewide skilling transformation for education institutions. They launched an eight-week program to teach students industry-relevant skills. The initiative used virtual training, digit...al labs, and real-world projects. Over 87,000 students were upskilled and 9,000 capstone projects completed. More than 600 faculty members received training. The program improved student employability for technology-driven jobs.
Show More..

HCLTech deployed TCogniHub v1.0 for a major US telecom provider. The company faced slow, manual incident detection and fragmented workflows. HCLTech's AI-powered solution automated anomaly detection,... ticket creation, and response coordination. The provider saw a 100% reduction in mean time to detect, 80% faster acknowledgment, and 50% quicker resolution. Leadership gained real-time visibility, and support teams improved productivity.
Show More..

HCLTech used SAP Fiori to modernize the MRB process for a leading aerospace company. The old system was slow and manual, causing delays and high backlogs. HCLTech built a new digital workflow with au...tomation and real-time dashboards. The company saw a 90% reduction in backlog and a 5-day faster turnaround. Manual steps dropped by 40% and efficiency improved by 10%.
Show More..

HCLTech helped a global technology leader scale technical support across Asia Pacific. The client needed to ensure business continuity and multilingual support in Japanese, Korean, and Mandarin. HCLT...ech set up new delivery centers in Malaysia and Taiwan within eight months. They built a 200+ member multilingual team and used AI and automation to improve response times. The solution managed 8,500 service requests yearly and cut workforce effort by 10%. The client saved 15% year-over-year and improved customer satisfaction.
Show More..

Broadcom’s DX NetOps solution was upgraded for a large American energy company. The old system exposed the company to high risk and lacked new security features. HCLTech assessed and planned a full u...pgrade, integrating DX NetOps with other systems. The upgrade added multi-datacenter fault tolerance and enhanced security. The company now faces less risk and enjoys better monitoring with minimal disruption.
Show More..

HCLTech modernized the IT infrastructure for a major US gaming and gambling corporation. The company faced risks from legacy systems, with uptime and deployment challenges. HCLTech delivered an integ...rated platform with 24x7 support, predictive maintenance, and cloud readiness. Major installs now complete in 4–5 weeks, supporting over 25 gaming products. The result is improved uptime, faster deployments, and scalable operations across hundreds of gaming facilities.
Show More..