Help Lightning: Product updates, Customer stories, and Insights | 2026 Cuspera

Help Lightning enabled Ricoh to transform its service delivery using merged reality technology. Ricoh faced a 30% annual decline in print volumes and needed to shift from hardware to service-led busi...ness. By integrating Help Lightning, Ricoh improved technician collaboration and customer experience. The solution supported Ricoh’s digital transformation and new service-oriented business model. Ricoh’s teams now deliver faster, more effective remote support for complex IT and hardware issues.
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Help Lightning's remote video support AR technology helped Diversey improve service speed and customer relationships. Diversey used the solution to overcome language barriers and streamline troublesh...ooting for their cleaning technologies. Technicians and customers now resolve issues faster using common mobile devices. The solution supports Diversey's First Time Right policy and builds trust with clients. No extra licenses or training are needed, making adoption easy.
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Help Lightning powers Boston Scientific’s ASK ANGIE, a merged reality app for remote support. Boston Scientific used to send clinical experts onsite, which took time and delayed help. With Help Light...ning, experts now give instant remote support to hospitals. This saves time and lets experts help even during travel restrictions. Hospital staff feel supported and get fast, expert help during procedures.
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Help Lightning helps Frontmatec, a global food equipment manufacturer, provide remote installation and training for customers. Before COVID-19, Frontmatec used Help Lightning for remote care, which b...ecame essential during travel restrictions. The tool lets their sales team give virtual equipment demos and support, reducing the need for onsite visits. Frontmatec maintains high customer satisfaction and meets rising demand for remote support. They plan to use Help Lightning more to improve customer experience and reduce travel costs.
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Help Lightning helped Fresenius Medical Care North America keep experienced equipment specialists working when they could not travel. The platform let specialists support and train customers remotely..., even during COVID-19 travel restrictions. Merged reality video made remote troubleshooting and training more effective. Specialists could see and solve problems as if they were onsite. Fresenius retained valuable staff and improved customer support with Help Lightning.
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Help Lightning powers Oxford Instruments NanoAnalysis's Live Assist, an AR-enabled remote visual assistance platform. Before Help Lightning, Oxford Nano used a slow, reactive break/fix support model.... With Help Lightning, they now offer proactive, real-time support worldwide, reducing repair times and increasing customer uptime. The solution led to a 19% increase in revenue and saves £1,200-£3,000 per avoided site visit. Oxford Nano now makes about 100 remote calls per month, improving service and reducing costs.
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