Heretto Overview

Heretto enhances documentation processes through its Component Content Management System, driving business gains by delivering consistent content. This platform supports information development teams by unifying product and developer documentation, which can lead to improved self-service capabilities and increased customer satisfaction. Heretto's solution is designed to streamline content operations, allowing businesses to maintain a cohesive content strategy across various platforms. By adopting Heretto, organizations can expect to see a boost in customer engagement and satisfaction, ultimately impacting their bottom line positively. The system's ability to integrate diverse documentation needs into a single stack makes it a strategic choice for businesses aiming to optimize their content management efforts.

Use Cases

Customers recommend Sending & Publishing Communications, Content Management, Collaboration, as the business use cases that they have been most satisfied with while using Heretto.

Other use cases:

  • Workflow Management
  • Helpdesk Management
  • Knowledge Management
  • Generation Of New Leads
  • Training & Onboarding
  • Lead Analytics
  • Sales Review & Feedback
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Business Priorities

Scale Best Practices and Launch New Products are the most popular business priorities that customers and associates have achieved using Heretto.

Other priorities:

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Heretto Use-Cases and Business Priorities: Customer Satisfaction Data

Heretto works with different mediums / channels such as Phone Calls.

Reviews

"...Our flagship product, easyDITA, is a DITA standards-based Component Content Management System (CCMS) that turns your content into flexible, actionable, and manageable data...." Peer review from Jorsek

Heretto, Adobe Creative Cloud, Wordable, Chanty, Pics.io, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Heretto is a powerful CCMS platform for deploying documentation and development portals. It enhances content experiences to delight customers.

Popular Business Setting

for Heretto

Top Industries

  • Information Technology and Services

Popular in

  • Enterprise

Heretto is popular in Information Technology And Services, and is widely used by Enterprise,

Heretto Customer wins, Customer success stories, Case studies

Why is Heretto the best choice for Sending & Publishing Communications?

What Are the key features of Heretto for Content Management?

Why is Heretto the best choice for Collaboration?

What solutions does Heretto provide for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Heretto solved their Content Management Systems needs. Cuspera uses 195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Omnicell - Health, Wellness And Fitness

Heretto CCMS helped Omnicell cut translation workload by 62%. Omnicell saved $92,000 each year by removing contract writers and extra tools. Teams now work together in real time across locations. Her...etto's DITA XML system lets Omnicell manage, reuse, and publish content from one place. The localization manager lets them translate only what is needed, saving time and money.

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A growing semiconductor manufacturer - Semiconductors

Heretto CCMS helped a growing semiconductor manufacturer scale documentation output 6x. The company automated 40% of each document, letting 5 writers do the work of 30. Automation pulled register des...criptions and specs from engineering databases, cutting formatting time by 50%. Writers now focus on quality and accuracy, not manual entry. The company reduced legal risk and sped up time to market with structured content and DITA XML.

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Tegile - Computer Software

Heretto helped Tegile streamline content creation and documentation. Tegile used Heretto’s DITA system to speed up authoring, reviewing, and publishing. The platform enabled audit trails for complian...ce and allowed new writers to get started with just two hours of training. Tegile published documentation in print, HTML5, and online help formats. Heretto’s cloud-based SaaS made global deployment easy and cost-effective.

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Skyward - Education

Heretto helped Skyward improve their content management. Skyward struggled with missed product release deadlines and inefficient content processes. With Heretto, they centralized content creation, re...view, and publishing. The team now reuses 100% of content and customizes it for each state's regulations. Customer satisfaction scores increased. The documentation workflow is now faster and more efficient.

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ACS Technologies - Information Technology And Services

Heretto CCMS helped ACS Technologies move from unstructured to structured content. ACST faced challenges with scattered content and multiple product versions after acquisitions. Heretto provided a si...ngle platform for content management and publishing. ACST saw a 50% reduction in time spent creating content. They now create 7,148 articles each year and have 2,000 monthly help site visitors. The new system supports 9 products in one portal and improved customer experience.

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Allstate - Insurance

Heretto helped Allstate give agents fast access to accurate information. Before Heretto, agents called the help desk up to 2,000 times a day. Allstate used Heretto to publish answers in a chatbot, ma...king it easy for agents to find what they need. This cut help desk calls by 40% in just four months. Now, the call center can focus on supporting new business instead of answering repeat questions.

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lightning

Peers used Heretto for sending & publishing communications and content management

Heretto Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.17/5 ★

Read Reviews (7)
Analytics

3.90/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.17/5 ★

Read Reviews (7)
Analytics

3.90/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Heretto

Top Failure Risks for Heretto

Heretto Profile

Company Name

Heretto

Company Website

//heretto.com

HQ Location

320 Goodman St N. #104, Rochester, NY 14607, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE