IBM Cloud Database Services Reviews

11 buyers and buying teams have used Cuspera to assess how well IBM Cloud Database Services solved their business needs. Cuspera uses 0 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Customer Stories

Camping World - Retail

Camping World faced challenges with its call centers, especially during the COVID-19 pandemic, leading to long wait times and inefficiencies. To address this, they partnered with IBM to implement a c...ognitive AI tool, IBM watsonx Assistant, to modernize their contact centers. This solution improved agent efficiency by 33% and reduced wait times to 33 seconds. Customer engagement increased by 40%, and the virtual assistant, Arvee, helped manage customer inquiries more effectively, especially after hours.

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VIA Metropolitan Transit - Transportation/Trucking/Railroad - Large

IBM watsonx Assistant helped VIA Metropolitan Transit launch Ava, a digital agent for San Antonio riders. Ava answers over 150 common questions in English and Spanish, 24x7. Since launch, Ava has han...dled more than 41,000 conversations and assisted nearly 28,000 unique users. The solution integrates real-time bus arrival data and mapping APIs. VIA uses IBM Cloud analytics to track business KPIs and improve customer service.

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IBM CIO Organization - Information Technology And Services

IBM SevOne helped the IBM CIO Organization modernize network observability. IBM replaced multiple legacy tools and reduced third-party costs by millions. The platform now monitors 20,328 devices and ...20 million flows per minute. SevOne's predictive analytics improved network performance and efficiency. IBM gained a unified network view, driving productivity and innovation.

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IT and Other Capabilities

for IBM Cloud Database Services

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  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
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CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
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CAPABILITIES (OTHER) RATINGS AND REVIEWS
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Software Failure Risk Guidance

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for IBM Cloud Database Services

Top Failure Risks for IBM Cloud Database Services

Vendor Profile Details

Company Name

International Business Machines Corporation

Company Website

https://www.ibm.com/uk-en

Year Founded

1911

HQ Location

1, New Orchard Road Armonk New York 10504-1722 USA

Employees

10001+

Social

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Financials

IPO