Inconcert Overview

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Use Cases

Customers recommend Contact List Management, Channel Management, Touchpoint Management, as the business use cases that they have been most satisfied with while using Inconcert.

Other use cases:

  • Contract Management
  • Sending & Publishing Communications
  • Workflow Management
  • Performance Management
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Business Priorities

Scale Best Practices and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Inconcert.

Inconcert Use-Cases and Business Priorities: Customer Satisfaction Data

Inconcert works with different mediums / channels such as Phone Calls.

Inconcert's features include Personalization. and Inconcert support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Inconcert analytics capabilities include Analytics, and Custom Reports.

Comprehensive Insights on Inconcert Use Cases

How efficiently Does Inconcert manage your Contact List Management?

Case Studies

Marketing and Advertising

CASE STUDY CTOC

Inconnect by Inconcert helped CTOC improve customer service and cut costs by 25%. CTOC needed a platform to manage calls, emails, chats, video calls, and social networks in one place. The solution au...tomated marketing and sales processes and allowed for easy integration with Infunnel. CTOC saw a 10% increase in productivity and gained autonomy in managing reports and features. The platform was implemented in just two months, making operations faster and more efficient.

CASE STUDY TPS Group

Inconcert helped TPS Group boost agent productivity by 46% with an integrated management system. TPS Group needed to merge multiple in-house apps into one flexible platform for credit card sales. Inc...oncert automated telemarketing, quality control, and delivery workflows. The solution included predictive dialing, intelligent scripts, and adaptable forms. TPS Group saw a 62% increase in contact index and managed over 1,000 agents across two locations.

Government Administration

CASE STUDY SEN (Secretaría de Emergencia Nacional), Paraguay

Inconcert set up a contact center for SEN in Paraguay in just 48 hours during a health emergency. The solution used omnichannel technology, including WhatsApp and IVR, to register people needing aid.... Over 500,000 requests were processed in less than two days. The IVR system, enhanced with Inspeech, transcribed and analyzed 3 million audio sequences. The project helped 330,000 people through the Ñangareko program, supporting vulnerable groups quickly and efficiently.

Education

CASE STUDY UTEL

Inconcert helped UTEL, a leading online university, grow its service capacity by over 180%. UTEL used Inconcert to integrate sales, digital, marketing automation, CRM, customer service, and collectio...ns. The solution automated sales campaigns and added new channels like webchat. UTEL exceeded sales targets by 50% and improved NPS by 20%. The contact center now supports students in 12 Latin American countries.

Marketing and Advertising

CASE STUDY Teyamé 360

Inconcert omnichannel solution helped Teyamé 360 improve service channel personalization by 92%. Teyamé 360 needed a unified platform to manage multiple communication channels and boost team producti...vity. The solution integrated voice, chat, social media, and more, automating interactions and streamlining lead management. Results included a 32% reduction in acquisition cost, 9% increase in productivity per hour, and a 15x boost in cross-selling and upselling. Teyamé 360 also reduced response time to 30 seconds and exceeded objectives by 37%.

Health, Wellness and Fitness

CASE STUDY Sies Salud

Inconnect helped Sies Salud boost its service level above 80%. Sies Salud used Inconnect to unify all communication channels, including phone, WhatsApp, email, and social media. The platform integrat...ed with their health record system, improving data flow and patient care. Sies Salud saw a 70% drop in requests, complaints, and claims. The solution also improved KPIs like attention rate and reduced appointment errors.

Inconcert Features

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FEATURE RATINGS AND REVIEWS
Analytics

3.68/5

Read Reviews (4)
Custom Reports

3.57/5

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.68/5

Read Reviews (4)
Custom Reports

3.57/5

Read Reviews (5)

Software Failure Risk Guidance

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for Inconcert

Top Failure Risks for Inconcert

InConcert Colombia, SAS Profile

Company Name

InConcert Colombia, SAS

HQ Location

1221 Brickell Ave. 9th Floor Miami, Florida 33131, US

Employees

11-50

Social

Financials

PRIVATE