MiCloud Connect CX: Use-Cases, Insights and Reviews | 2025 Cuspera

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Hosted Cloud Call Center Software & Tools - MiCloud ... - Mitel

MiCloud Connect CX Overview

MiCloud Connect CX consolidates communications tools into one cloud-based application. It enhances customer experience for businesses.

Use Cases

Customers recommend Engaging And Following Up, Helpdesk Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using MiCloud Connect CX.

Other use cases:

Proposal & Quote Management
Coaching
Social Media Analytics

See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using MiCloud Connect CX.

Other priorities:

See all business priorities See less business priorities

MiCloud Connect CX Use-Cases and Business Priorities: Customer Satisfaction Data

MiCloud Connect CX works with different mediums / channels such as Phone Calls.

Reviews

"...We get loads of data that helps us improve our helpdesk services and manage the workload. ...." Peer review by Fred B., Director of Managed Services, Information Technology and Services

Popular Business Setting

for MiCloud Connect CX

Top Industries

Hospital & Health Care
Utilities
Consumer Services

Popular in

Mid Market
Small Business

MiCloud Connect CX is popular in Hospital & Health Care, Utilities, and Consumer Services and is widely used by Mid Market, and Small Business,

Comprehensive Insights on MiCloud Connect CX Use Cases

How does MiCloud Connect CX address your Engaging And Following Up Challenges?

How does MiCloud Connect CX address your Helpdesk Management Challenges?

How can MiCloud Connect CX optimize your Measuring Customer Satisfaction Workflow?

What makes MiCloud Connect CX ideal for Proposal & Quote Management?

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Aloft Palm Jumeirah Hotel Hospitality	Hospitality	CASE STUDY Aloft Palm Jumeirah Hotel Aloft Palm Jumeirah Hotel in Dubai implemented a Mitel MiVoice Business solution, resulting in a 25% reduction in operational costs and improved customer satisfaction. Read More
Elinger Riggs Insurance Insurance	Insurance	CASE STUDY Elinger Riggs Insurance Elinger Riggs Insurance, a national insurance broker, reduced call handling time by 40% and increased agent productivity by 30% using Mitel MiVoice Business. Read More
H1 Communication AB Telecommunications	Telecommunications	CASE STUDY H1 Communication AB H1 Communications achieved a 40% reduction in call handling time and a 20% increase in agent productivity by using Mitel's unified communications solution. Read More

MiCloud Connect CX Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.54/5 ★ Read Reviews (4)
Custom Reports	4.04/5 ★ Read Reviews (6)
Analytics	3.58/5 ★ Read Reviews (7)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.54/5 ★ Read Reviews (4)
Custom Reports	4.04/5 ★ Read Reviews (6)
Analytics	3.58/5 ★ Read Reviews (7)

Software Failure Risk Guidance

for MiCloud Connect CX

Top Failure Risks for MiCloud Connect CX

Mitel News

Zoom and Mitel announce rollout of AI - first hybrid communications and collaboration solution

Zoom and Mitel have announced the launch of an AI-first hybrid communications and collaboration solution.

26/02/2025 - source

Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX - Business Wire

Mitel has introduced a new AI-powered platform called Mitel CX to enhance customer experiences.

17/11/2024 - source

Mitel adds Critical Event Management Solution to its portfolio - Business Wire

Mitel has added a Critical Event Management Solution to its product offerings.

14/10/2024 - source

Mitel Profile

Company Name

Mitel

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

Financials

M&A