Q-assign Use-Cases and Business Priorities: Customer Satisfaction Data
Q-assign's features include
Ticketing.
and Q-assign support capabilities include
24/7 Support,
AI Powered,
Email Support,
etc.
also Q-assign analytics capabilities include
Analytics,
and
Custom Reports.
Reviews
"...Q-assign is a native SFDC app which can intelligently route Leads, Opportunities, Cases or Tasks (or, in fact, any Salesforce object) to your best available rep or agent using sophisticated and automated assignment rules...."
Peer review
Q-assign Customer wins, Customer success stories, Case studies
What Are the key features of Q-assign for Helpdesk Management?
The system enables the creation of an IT support desk. This system allows for the assignment of trouble tickets to support agents based on workload, product knowledge, and urgency. It also allows for the creation of a helpdesk to offer support and advice to consumers and businesses.
"...Establish an IT support desk, matching trouble tickets to support agents, according to workload, product knowledge or level of urgency...."
Advanced Lead and Case Routing
How can Q-assign optimize your Lead Routing Workflow?
Q Assign Lead Routing is a Salesforce application that automatically routes leads, opportunities, cases, or tasks to the most appropriate representative. It utilizes sophisticated assignment rules that consider factors such as skillset, experience, location, language, and product.
"...Q-assign is a native SFDC app which can intelligently route Leads, Opportunities, Cases or Tasks (or, in fact, any Salesforce object) to your best available rep or agent using sophisticated and automated assignment rules...."
Advanced Lead and Case Routing
Email to Case: Ultimate Edition helped Sage automate and prioritize case management in Salesforce. The solution eliminated the need for manual triage and assignment of cases. Sage can now adjust work...flows in real time without waiting for IT. This led to greater efficiency and improved support operations. The customer praised the flexibility and support provided by Ortoo.
Case Orchestrator by Ortoo helped Sage automate case triage and assignment in Salesforce. The app removed the need for extra staff to manually handle cases. Managers can now adjust workflows in real ...time without IT help. Sage saw faster case resolution and improved support operations. The solution offers AI-driven automation and real-time analytics for better productivity.
Q-assign helped Sage Intacct automate Salesforce case assignment. The company faced rising support case volumes and complex product needs. Manual triage was slow and inefficient. Q-assign enabled ski...ll-based, automated case routing and load balancing. The solution removed the need for manual triage, letting staff focus on other work. Automated responses and alerts improved customer support and team efficiency.
Q-assign helped Verivox improve loan case assignment for their online comparison portal. Before Q-assign, consultants picked cases themselves, causing delays and lack of control. With Q-assign, cases... are routed quickly to the right agents. Now, 75% of cases are handled within 30 minutes, up from 40-50%. Verivox saw a 66% improvement in response speed and better conversion rates. The team can now change assignment logic without IT help.
Q-assign helped Splunk route IT support requests to agents in multiple international locations. Splunk managed 20 products and over 1000 apps, needing to assign cases across AMER, EMEA, and APAC with... different business hours. Q-assign used round robin assignment and set up over 200 assignment groups with custom business hours. The service team could offer 24/7 support for the first time. Team productivity and performance improved significantly.
Ortoo’s AI Services helped ByMyCar automate email-to-lead processing in Salesforce. The company faced costly template changes, manual work, and duplicate leads across Europe. With AI-powered data ext...raction, ByMyCar now fills up to 100 Salesforce fields instantly and eliminates template dependencies. Business users manage templates without IT help. Lead processing time dropped by 85%. The solution supports multiple countries and brands, improving efficiency and accuracy.
