Revinate Guest Feedback Overview

Revinate's hospitality-specific solutions control the guest journey via a hotel-specific Guest Data Platform. Communication solutions enhance guest feedback management.

Use Cases

Customers recommend Customer Feedback Management, Rating And Review Management, Reputation Management, as the business use cases that they have been most satisfied with while using Revinate Guest Feedback.

Other use cases:

  • Competitive Intelligence
  • Sending & Publishing Communications
  • Contact List Management
  • Social Media Management
  • Offer Management
  • Customer Case Management
  • Workflow Management
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Business Priorities

Improve Efficiency and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Revinate Guest Feedback.

Other priorities:

  • Enter New Markets Internationally Or Locally
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Revinate Guest Feedback Use-Cases and Business Priorities: Customer Satisfaction Data

Revinate Guest Feedback works with different mediums / channels such as Promotions. Review Sites. Tripadvisor etc.

Revinate Guest Feedback's features include Feedback Surveys. and Revinate Guest Feedback support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Revinate Guest Feedback analytics capabilities include Custom Reports, and Analytics.

Comprehensive Insights on Revinate Guest Feedback Use Cases

What solutions does Revinate Guest Feedback provide for Customer Feedback Management?

What Are the key features of Revinate Guest Feedback for Rating And Review Management?

Why is Revinate Guest Feedback the best choice for Reputation Management?

Case Studies

Hospitality

CASE STUDY Zehnder’s Splash Village

Revinate Ivy helped Zehnder’s Splash Village improve guest communication. The hotel faced high call volumes and slow response times. Revinate Ivy reduced calls to the front desk by 90%. The guest eng...agement rate reached 54%, more than double the industry benchmark. Guests could report issues discreetly by text. Staff found the system easy to use and quickly adopted it.

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Hospitality

CASE STUDY Portola Hotel & Spa

Revinate Ivy helped Portola Hotel & Spa improve guest engagement. The hotel used Ivy for SMS communication and automated guest responses. Staff saved time by letting Ivy answer common questions. 45% ...of guest messages received automated responses. Guest satisfaction increased. The hotel also used Revinate Reservation Sales, Marketing Pro, and Guest Feedback to support operations.

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Hospitality

CASE STUDY One King West Hotel & Residence

Revinate Ivy helped One King West Hotel & Residence improve guest engagement with AI-powered text messaging. The hotel switched from a manual messaging system to Ivy, reducing staff message responses... by 50-60%. Guest inquiries are now resolved in 13 minutes with a 31% automation rate. The hotel achieved a 16% guest engagement rate and a 0.91% opt-out rate. Guest satisfaction rose to an average rating of 4.7 out of 5.

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Hospitality

CASE STUDY Salamander Collection

Revinate helped Salamander Collection centralize guest data and improve marketing. The team used Revinate Guest Feedback, Revinate Marketing, and Reservation Sales. They set up advanced segmentation ...and personalized email campaigns. They also improved voice channel outreach. Salamander Collection achieved $45M in direct revenue and saw 270% growth in outbound revenue. The solution made reporting and agent training easier.

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Hospitality

CASE STUDY Mainsail Lodging & Development

Revinate Reservation Sales helped Mainsail Lodging & Development drive about $1 million in voice channel revenue in one month. The platform enabled the reservations team to exceed their outbound reve...nue target by $80,000. Real-time coaching and 100% call visibility improved team performance. Managers used detailed reports to optimize staffing and scheduling. The solution supported high-touch guest service and increased direct bookings.

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Hospitality

CASE STUDY Nemacolin

Reservation Sales helped Nemacolin drive $4.5M in outbound revenue in one year. The team used Reservation Sales and RezForce LUX to follow up on leads and personalize guest outreach. Agents acted qui...ckly on detailed lead notes and kept following up until guests responded. The platform gave the team tools for data-driven coaching and real-time reporting. Melanie Lindemulder, Reservations Manager, credits the solution for her team's consistent results and her recognition as Leader of the Year.

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Revinate Guest Feedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.32/5 ★

Read Reviews (13)
Analytics

4.16/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.32/5 ★

Read Reviews (13)
Analytics

4.16/5 ★

Read Reviews (6)

Revinate Guest Feedback Integrations

Revinate Guest Feedback integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.32/5 ★

Read Reviews (10)
Data Export

4.00/5 ★

Read Reviews (6)

Playable

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Faraday AI Platform

3.93 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Integrate.io

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Mews

4.7 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Revinate Guest Feedback

Top Failure Risks for Revinate Guest Feedback

Revinate, LLC News

The Meritage Resort and Spa achieved an above average conversion rate with warm lead nurture

Inspiration The Meritage Resort and Spa achieved an above average conversion rate with warm lead nurture Subject line: Hi [Guest first name], Let's Make Your Napa Escape Perfect Sent: Recurring Brand: The Meritage Resort and Spa Category: Inspiration Hotel location: Napa Valley, California (NAM) Our thoughts: The Meritage Resort [...]

The post The Meritage Resort and Spa achieved an above average conversion rate with warm lead nurture appeared first on Revinate.

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Four highlights from NAVIGATE London

It’s not just about data for data’s sake. It’s about making sure you activate your data to drive profits. That’s the message that Bryson Koehler, Revinate CEO, brought to NAVIGATE London. NAVIGATE is Revinate’s premier customer event, and for the first time, we brought it to the EMEA region. The event was held at the [...]

The post Four highlights from NAVIGATE London appeared first on Revinate.

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Four takeaways from NAVIGATE Miami 2024

Revinate's annual hospitality conference, which focused on industry updates, growth plans, and new product launches, has concluded for the year — and we are still buzzing with excitement! This year's conference brought in 250+ customers (50% first-timers and 50% repeat NAVIGATE attendees) and 15 sponsoring companies. The rooms were packed with CMOs, GMs, Reservation Sales [...]

The post Four takeaways from NAVIGATE Miami 2024 appeared first on Revinate.

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Revinate, LLC Profile

Company Name

Revinate, LLC

Company Website

https://www.revinate.com/

Year Founded

2009

HQ Location

1 Letterman Dr San Francisco, California 94129

Employees

101-250

Social

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Financials

SERIES E