Salesforce LiveMessage Overview

Salesforce-LiveMessage, combined with an omnichannel customer engagement platform, reduces service costs and increases customer satisfaction. Live chat software enhances customer support efficiency.

Use Cases

Customers recommend Advertisement, Engaging And Following Up, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Salesforce LiveMessage.

Other use cases:

  • Contact List Management
  • Tracking & Monitoring Communications
  • Market Research
  • Helpdesk Management
  • Measuring Customer Satisfaction
  • Conversion Management
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Salesforce LiveMessage.

Other priorities:

  • Acquire Customers
  • Improve ROI
See all business priorities See less business priorities

Salesforce LiveMessage Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce LiveMessage works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce LiveMessage's features include Personalization. and Salesforce LiveMessage support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Salesforce LiveMessage analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Salesforce LiveMessage allows us to contact our clients using a means other than Email and Phone...." Peer review by User

Popular Business Setting

for Salesforce LiveMessage

Top Industries

  • Consumer Goods
  • Marketing and Advertising
  • Hospital & Health Care

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Salesforce LiveMessage is popular in Consumer Goods, Marketing And Advertising, and Hospital & Health Care and is widely used by Mid Market, Large Enterprise, and Enterprise.

Comprehensive Insights on Salesforce LiveMessage Use Cases

How efficiently Does Salesforce LiveMessage manage your Sending & Publishing Communications?

Case Studies

Consumer Electronics

CASE STUDY Panasonic

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

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Financial Services

CASE STUDY RBC Wealth Management

Salesforce helped RBC Wealth Management bring 26 systems into one CRM platform. Advisors now have a single view of each client. Onboarding time dropped from weeks to just 24 minutes. The new digital ...experience gives clients full account visibility. Maintenance costs fell by 50%. The platform uses low-code automation and APIs to speed up innovation.

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Financial Services

CASE STUDY Nexo

Agentforce helped Nexo improve crypto customer support. Nexo needed to keep up with fast changes in the crypto industry. Agentforce provided tools for better support. Nexo redefined how they help cus...tomers. The solution made support faster and more reliable.

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Food & Beverages

CASE STUDY Uber Eats

Uber Eats used Service Cloud, MuleSoft, Tableau, and Sales Cloud to automate workflows and unify data from 30+ global systems. Agents now see all customer and merchant data in one place, saving time ...and reducing manual steps. This automation helps resolve merchant disputes and refund cases much faster. Einstein predicts case priorities, cutting triage times. Uber Eats improved agent efficiency and can now support 25 million restaurateurs and their customers worldwide.

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Financial Services

CASE STUDY Prudential

Agentforce helps Prudential's retirement sales team connect better with customers and advisors. The team uses Agentforce to focus on building relationships. This leads to improved customer engagement.... The solution supports sales efforts in the financial services industry. Prudential benefits from streamlined sales processes.

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CASE STUDY Zota

Zota invested in digital labor. This led to 30% year-over-year growth. The company used digital tools to improve results. The focus was on using technology to drive business success. The investment p...aid off with strong growth numbers.

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Salesforce LiveMessage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.17/5 ★

Read Reviews (1)
Custom Reports

1.24/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.17/5 ★

Read Reviews (1)
Custom Reports

1.24/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Salesforce LiveMessage

Top Failure Risks for Salesforce LiveMessage

Salesforce, Inc. News

Partnership

Perficient and Salesforce Announces Strategic Partnership with Salesforce | MarketScreener

Perficient and Salesforce have formed a strategic partnership to leverage AI in transforming businesses into agentic enterprises. This collaboration aims to enhance employee performance, unify data, and accelerate decision-making. The partnership will focus on AI-first solutions like Agentforce, enabling personalized customer experiences and real-time collaboration.

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Customer

Ocado Retail enlists Salesforce, Devoteam and Multiverse for its first ever AI Day event

Ocado Retail held its first AI Day, enlisting Salesforce, Devoteam, and Multiverse to participate. The event aimed to educate attendees on integrating AI into daily tasks and exploring generative AI opportunities. CEO Hannah Gibson emphasized the importance of active engagement and continuous learning in AI adoption. Salesforce's involvement highlights its role in supporting AI initiatives in the retail sector.

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M&A

NTT DATA Brings EXAH Into Its Fold to Expand Salesforce Work in Middle East and Africa

NTT DATA has acquired EXAH, a Salesforce consulting firm, to enhance its Salesforce delivery capabilities in the Middle East and Africa. This acquisition aims to strengthen NTT DATA's AI-led customer experience services and expand its reach in emerging markets. EXAH's team will join NTT DATA's global Salesforce practice, providing localized support and leveraging NTT DATA's global infrastructure.

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Executive

Salesforce Appoints Andreas Diantoro To Lead His Business In Indonesia - VOI

Salesforce has appointed Andreas Diantoro as the new Country Leader and President Director for Indonesia. Diantoro will lead Salesforce's strategic direction and growth in Indonesia, leveraging his experience from SAP, Dell, Microsoft, and HP. This move underscores Salesforce's commitment to expanding its presence and strengthening relationships with customers and partners in the region.

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO