Salesforce LiveMessage Overview

Salesforce-LiveMessage, combined with an omnichannel customer engagement platform, reduces service costs and increases customer satisfaction. Live chat software enhances customer support efficiency.

Use Cases

Customers recommend Advertisement, Engaging And Following Up, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Salesforce LiveMessage.

Other use cases:

  • Contact List Management
  • Tracking & Monitoring Communications
  • Market Research
  • Helpdesk Management
  • Measuring Customer Satisfaction
  • Conversion Management
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Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Salesforce LiveMessage.

Other priorities:

  • Acquire Customers
  • Improve ROI
See all business priorities See less business priorities

Salesforce LiveMessage Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce LiveMessage works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce LiveMessage's features include Personalization. and Salesforce LiveMessage support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Salesforce LiveMessage analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Sending quick messages about salesforce related items...." Peer review by Industry Analyst / Tech Writer

Popular Business Setting

for Salesforce LiveMessage

Top Industries

  • Consumer Goods
  • Marketing and Advertising
  • Hospital & Health Care

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Salesforce LiveMessage is popular in Consumer Goods, Marketing And Advertising, and Hospital & Health Care and is widely used by Mid Market, Large Enterprise, and Enterprise.

Salesforce LiveMessage Customer wins, Customer success stories, Case studies

How efficiently Does Salesforce LiveMessage manage your Sending & Publishing Communications?

 

Army Awards Salesforce $5.6 Billion Software Deal - WSJ

Salesforce secured a $5.6 billion contract with the Army for software solutions, marking a significant customer acquisition.

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Checkmarx Taps Agentforce 360 for Customer Service - Salesforce

Checkmarx is enhancing its customer service operations using Salesforce's Agentforce 360, achieving significant improvements in first contact resolution and case closure times. The deployment is in i...ts second phase, focusing on knowledge management and data unification. Checkmarx plans to expand Agentforce use to sales and legal operations. This collaboration highlights the mutual benefits of integrating AI into core business processes.

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Adamed selects Salesforce Life Sciences for healthcare engagement - Salesforce

Adamed Laboratorios, a Spanish pharmaceutical company, selects Salesforce's Agentforce Life Sciences for Customer Engagement to modernize operations and enhance customer relationships. This adoption ...allows Adamed to unify commercial processes, support multi-channel engagement, and gain a 360-degree customer view. The implementation is led by Izertis, a Salesforce partner, ensuring successful deployment and adoption.

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Panasonic - Consumer Electronics

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

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DeVry University - Education

Agentforce helped DeVry University support students from enrollment to course completion. The platform improved student engagement and streamlined support processes. DeVry used Agentforce to connect ...students with the right resources quickly. This led to better student experiences and smoother operations. The solution focused on education technology and student success.

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BACA Systems - Manufacturing

Einstein 1 Sales helped BACA Systems double sales productivity. The company used Salesforce Data Cloud and AI to automate sales tasks and improve email engagement. AppExchange integrations cut delive...ry errors and saved 15 workdays per month. Flow Builder enabled fast, no-code automation for licensing and operations. BACA Systems now manages all sales and admin tasks in Salesforce, boosting efficiency and accuracy.

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Salesforce LiveMessage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.17/5 ★

Read Reviews (1)
Custom Reports

1.24/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.17/5 ★

Read Reviews (1)
Custom Reports

1.24/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Salesforce LiveMessage

Top Failure Risks for Salesforce LiveMessage

Salesforce, Inc. News

Partnership

LM, PG&E, Salesforce and Wells Fargo Launch EMBERPOINT to Tr - ASDNews

Salesforce, along with Lockheed Martin, PG&E, and Wells Fargo, has launched EMBERPOINT, a venture aimed at transforming wildfire prevention and response. Salesforce will provide the digital foundation, integrating data streams into a real-time response engine using Agentforce and Slack. This partnership seeks to enhance wildfire safety through advanced technologies and coordinated efforts.

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Product

New and upcoming innovations for Agentforce Commerce

Salesforce has introduced new innovations for Agentforce Commerce, enhancing B2C commerce with AI-driven features. These include agentic shopping for personalized experiences, ChatGPT catalog integration, and Google's Universal Commerce Protocol integration. New capabilities in contextual search, connected commerce, intelligent order management, and point-of-sale systems are also highlighted. These updates aim to improve customer engagement, operational efficiency, and drive growth.

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Product

Salesforce Expands MuleSoft Agent Fabric with Automated Discovery - Salesforce

Salesforce has expanded its MuleSoft Agent Fabric with new automated discovery capabilities, enhancing AI agent management across platforms like Salesforce Agentforce, Amazon Bedrock, and Google Cloud's Vertex AI. The update introduces Agent Scanners for automatic detection and cataloging of AI agents, providing a unified control plane for governance and visibility. This development supports scalable AI deployment, offering seamless integration and oversight of agents and tools within the enterprise.

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Company

Salesforce launches startup program in Malaysia and the Philippines - TNGlobal

Salesforce has expanded its Startup Program to Malaysia and the Philippines, providing local startups access to AI-powered products, mentorship, and go-to-market opportunities. This expansion aims to foster growth in these regions' startup ecosystems, aligning with Salesforce's commitment to ASEAN and South Asia. The program, active since 2021, now supports over 435 startups, including more than 230 AI-first companies.

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO