Salesforce LiveMessage Overview

Salesforce-LiveMessage, combined with an omnichannel customer engagement platform, reduces service costs and increases customer satisfaction. Live chat software enhances customer support efficiency.

Use Cases

Customers recommend Advertisement, Engaging And Following Up, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Salesforce LiveMessage.

Other use cases:

  • Contact List Management
  • Tracking & Monitoring Communications
  • Market Research
  • Helpdesk Management
  • Measuring Customer Satisfaction
  • Conversion Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Salesforce LiveMessage.

Other priorities:

  • Acquire Customers
  • Improve ROI
See all business priorities See less business priorities

Salesforce LiveMessage Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce LiveMessage works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce LiveMessage's features include Personalization. and Salesforce LiveMessage support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Salesforce LiveMessage analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Sending quick messages about salesforce related items...." Peer review by Industry Analyst / Tech Writer

Popular Business Setting

for Salesforce LiveMessage

Top Industries

  • Consumer Goods
  • Marketing and Advertising
  • Hospital & Health Care

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Salesforce LiveMessage is popular in Consumer Goods, Marketing And Advertising, and Hospital & Health Care and is widely used by Mid Market, Large Enterprise, and Enterprise.

Comprehensive Insights on Salesforce LiveMessage Use Cases

How does Salesforce LiveMessage facilitate Sending & Publishing Communications?

Case Studies

Manufacturing

CASE STUDY Godrej & Boyce

Godrej & Boyce used Salesforce to unify their CRM across business units. This helped them offer a connected customer experience. They moved sales processes to Salesforce Sales Cloud. This unified cus...tomer data and sales workflows. Sales teams now engage customers consistently. They reduced the time to connect with customers from a day to two hours. Predictive analytics increased lead conversion probability to 80% in one business unit.

Read more →
Manufacturing

CASE STUDY JSW Steel

JSW Steel used MuleSoft to transform its value chain. They integrated 32 systems with 120+ APIs. This improved order management and customer experience. They achieved a 99.7% integration success rate.... API calls increased by 52%, reaching 7.2 million per year.

Read more →
Information Services

CASE STUDY BARC India

BARC India improved field service productivity by 25% using Salesforce automation. They unified panel and inventory management on a single platform. This helped them service more households and ensur...e high-quality data. The same team of 650 field executives can now conduct 15% more panel visits per day. They can also visit 20% more households. BARC uses Salesforce to manage 55,000+ metering devices and plans to expand to 300,000 households.

Read more →
Information Technology and Services

CASE STUDY EXL

EXL used Salesforce to improve sales efficiency and customer focus. They implemented Sales Cloud and Revenue Cloud to optimize their sales processes. Automation and real-time insights helped sales te...ams engage customers better. EXL's sales team now predicts deal success and improves conversion rates. The company plans to integrate Salesforce further for a robust customer experience.

Read more →
Financial Services

CASE STUDY Bike Bazaar

Bike Bazaar uses Salesforce to improve loan processes. They cut loan approval time from 20 to 5 minutes. They manage twice as many cases as before. Product launches are now 6 times faster. Data insig...hts help them target promotions and manage risks.

Read more →
Consumer Goods

CASE STUDY Tata Consumer Products

Tata Consumer Products transformed its sales and distribution with Salesforce. They built a platform called MAVIC, automating distributor management. Onboarding time reduced from a week to 45 minutes.... The MAVIC app enables 6 million transactions monthly. Over 3,000 distributors were onboarded in four months. The platform is used by 8,000 sales employees to serve 12,000 distributors and 1.6 million retail outlets.

Read more →

Salesforce LiveMessage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.17/5 ★

Read Reviews (1)
Custom Reports

1.24/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.17/5 ★

Read Reviews (1)
Custom Reports

1.24/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Salesforce LiveMessage

Top Failure Risks for Salesforce LiveMessage

Salesforce, Inc. News

Product

Salesforce Launches Agentforce 3 with MCP to Tackle AI Agent Scalability in Enterprises

Salesforce launched Agentforce 3, an advanced AI agent platform designed for enterprise scalability. The release introduces the Agentforce Command Centre, providing real-time observability and control over AI agent workflows. Early adopters like Grupo Globo and Engine report significant business gains, including a 22% boost in subscriber retention and a 15% reduction in case handling time. Over 8,000 organizations have adopted Agentforce since October 2024.

Read more →
Product

Salesforce's (CRM) AI Push Gains Momentum With New Pricing Strategy - Insider Monkey

Salesforce has introduced a new pricing strategy for its AI-powered CRM suite, including Agentforce, aiming to accelerate adoption of its artificial intelligence capabilities across enterprise customers. This move is designed to drive broader usage of AI-driven automation and analytics within Salesforces platform, positioning the company for increased market share in the competitive CRM and enterprise software sector. The updated pricing reflects Salesforces commitment to making advanced AI features more accessible and cost-effective for businesses seeking digital transformation.[1](https://www.ainvest.com/news/salesforce-strategic-momentum-agentforce-role-driving-future-growth-2505/?utm_source=openai) [2](https://www.ainvest.com/news/salesforce-agentforce-pricing-revolution-strategic-masterstroke-dominance-ai-driven-crm-era-2505/?utm_source=openai) [3](https://www.reuters.com/technology/salesforce-jumps-latest-ai-tools-set-accelerate-demand-2024-12-04/?utm_source=openai)

Read more →
Product

As AI Agent Usage Surges, Companies Need a Complete Observability Solution

Salesforce has launched Agentforce Command Center, an observability platform for monitoring and managing AI agent activity. The solution offers tools such as Plan Tracer for troubleshooting and Testing Center for large-scale evaluation of agent responses. This addresses the need for robust governance and optimization as enterprises scale AI agent deployments.

Read more →
Partnership

PayPal expands Salesforce partnership over Agentforce - TipRanks.com

PayPal is expanding its partnership with Salesforce by integrating Agentforce, aiming to enhance customer service operations and streamline agent workflows. This collaboration leverages Salesforces CRM capabilities to improve PayPals support efficiency and deliver a more unified customer experience.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO