Salesforce Shield Overview

Salesforce Shield is trusted for building and securing cloud apps quickly. A demo can be requested today.

Use Cases

Customers recommend Advertisement, Compliance & Governance, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Shield.

Other use cases:

  • Workflow Management
  • Products & Pricelist Management
  • Training & Onboarding
  • Market Research
  • Contact List Management
  • Customer Case Management
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Business Priorities

Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Salesforce Shield.

Other priorities:

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Salesforce Shield Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Shield works with different mediums / channels such as Website. Offline. On Premises etc.

Reviews

"...Tracking my engagements, reporting on team engagements and surveys...." Peer review by Administrator

Popular Business Setting

for Salesforce Shield

Top Industries

  • Retail
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Large Enterprise
  • Mid Market
  • Small Business

Salesforce Shield is popular in Retail, Information Technology And Services, and Non-Profit Organization Management and is widely used by Large Enterprise, Mid Market, and Small Business.

Salesforce Shield Customer wins, Customer success stories, Case studies

How can Salesforce Shield enhance your Compliance & Governance process?

What benefits does Salesforce Shield offer for Engagement Management?

What makes Salesforce Shield ideal for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Salesforce Shield solved their business needs. Cuspera uses 278 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

Metrotel implements Salesforce and accelerates its digital transformation - BNamericas

Metrotel has implemented Salesforce to enhance its digital transformation efforts, leveraging Salesforce's CRM capabilities to improve customer engagement and operational efficiency.

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GJ Properties Teams Up With Salesforce And 20Three To Digitally Transform Ajman's Real ...

GJ Properties has partnered with Salesforce and 20Three to digitally transform Ajman's real estate sector. This collaboration aims to enhance customer engagement and operational efficiency through Sa...lesforce's cloud-based solutions. 20Three will implement Salesforce technologies and provide strategic advice to ensure successful digital transformation, aligning with UAE's vision for smart cities.

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Vonage Taps Salesforce Agentforce and Data Cloud for Sales and Service - Salesforce

Vonage deepens its partnership with Salesforce by deploying Salesforce's Data Cloud and Agentforce to enhance customer experiences and drive innovation. This collaboration aims to unify Vonage's ente...rprise data, automate tasks with AI agents, and provide personalized customer interactions. The partnership highlights Vonage's commitment to becoming an Agentic Enterprise and leveraging Salesforce's AI and CRM capabilities for digital transformation.

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Razorpay - Financial Services

Razorpay uses Salesforce to improve sales efficiency. They saw a 38% increase in lead conversion. Sales team efficiency increased by 30%. Turnaround time on service requests reduced from 48 hours to ...8 hours.

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Genpact - Professional Services

Genpact uses Salesforce to transform its sales and marketing. 100% of sales opportunities are captured on Salesforce. Customer conversations increased by 50% in a year. Genpact has over 100,000 emplo...yees in 30 countries. Salesforce helps Genpact scale and improve customer service.

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Balaji Wafers - Consumer Goods

Balaji Wafers uses Salesforce to improve distributor experiences. They have a 20% year-over-year growth. Distributor onboarding time reduced by 50%. Sales visits per rep increased by 30% per week. Ma...pping accuracy improved by 80% using Salesforce Maps.

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lightning

Peers used Salesforce Shield for advertisement and compliance & governance

Salesforce Shield Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (8)
Custom Reports

3.99/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.80/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (8)
Custom Reports

3.99/5 ★

Read Reviews (23)

Software Failure Risk Guidance

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for Salesforce Shield

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Shield

Salesforce, Inc. News

Partnership

DataGroomr Announces Updates to its AI-Powered Data Quality App on Salesforce AppExchange

DataGroomr has updated its AI-powered data quality app on Salesforce AppExchange, introducing AI Recommendations and Live Dedupe features. These enhancements provide real-time deduplication and AI-driven insights, enabling Salesforce users to automate and improve data quality management. The app's no-code interface and adaptive AI simplify data management, enhancing data accuracy and supporting downstream analytics and AI initiatives.

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Product

Salesforces Slack to stop direct service in China, The Information reports - TipRanks

Salesforce is restricting third-party companies from long-term indexing and storing Slack messages, impacting rival enterprise AI firms like Glean. This move tightens Salesforce's control over Slack data, potentially limiting AI competitors' access.

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M&A

Salesforce (CRM) Completes Informatica Acquisition - GuruFocus

Salesforce has completed its acquisition of Informatica, enhancing its AI-driven data management capabilities. The $25 per share acquisition is expected to positively impact Salesforce's financial metrics, including earnings per share and free cash flow, by the second year post-closure. This strategic move aims to bolster Salesforce's data capabilities, supporting AI operations across enterprises.

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M&A

Salesforce (CRM) Signs Definitive Agreement for Acquisition of Spindle AI - Yahoo Finance

Salesforce has signed a definitive agreement to acquire Spindle AI, a platform specializing in agentic analytics. This acquisition aims to enhance Salesforce's capabilities in agent observability and self-improvement, focusing on custom analytics and ROI forecasting. The deal is expected to close in Q4 2026, pending customary conditions.

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO