Salesforce Snap-Ins Overview

Salesforce-snap-ins enhance customer engagement by integrating live chat with omnichannel platforms. Service costs are reduced, and customer satisfaction is increased.

Use Cases

Customers recommend Customer Case Management, Advertisement, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Snap-Ins.

Other use cases:

  • Contacts History
  • Communication Management
  • Knowledge Management
  • Sales Call Management
  • Helpdesk Management
  • Trade Show Marketing
  • Workflow Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Snap-Ins.

Other priorities:

See all business priorities See less business priorities

Salesforce Snap-Ins Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Snap-Ins works with different mediums / channels such as Chat. Website. Offline etc.

Salesforce Snap-Ins's features include Dashboard, and Personalization. and Salesforce Snap-Ins support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Salesforce Snap-Ins analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I love how you can track and manage all case interactions right within the app...." Peer review by Evan S, Enterprise Account Executive, Internet

Popular Business Setting

for Salesforce Snap-Ins

Top Industries

  • Internet
  • Information Technology and Services
  • Insurance

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Salesforce Snap-Ins is popular in Internet, Information Technology And Services, and Insurance and is widely used by Mid Market, Large Enterprise, and Small Business.

Comprehensive Insights on Salesforce Snap-Ins Use Cases

How does Salesforce Snap-Ins facilitate Customer Case Management?

What solutions does Salesforce Snap-Ins provide for Engagement Management?

What benefits does Salesforce Snap-Ins offer for Communication Management?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Snap-Ins solved their business needs. Cuspera uses 142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Financial Services

CASE STUDY Nexo

Agentforce helped Nexo improve crypto customer support. Nexo needed to keep up with fast changes in the crypto industry. Agentforce provided tools for better support. Nexo redefined how they help cus...tomers. The solution made support faster and more reliable.

Read more →
Financial Services

CASE STUDY Prudential

Agentforce helps Prudential's retirement sales team connect better with customers and advisors. The team uses Agentforce to focus on building relationships. This leads to improved customer engagement.... The solution supports sales efforts in the financial services industry. Prudential benefits from streamlined sales processes.

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Consumer Electronics

CASE STUDY Panasonic

Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

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CASE STUDY Zota

Zota invested in digital labor. This led to 30% year-over-year growth. The company used digital tools to improve results. The focus was on using technology to drive business success. The investment p...aid off with strong growth numbers.

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Food & Beverages

CASE STUDY Uber Eats

Uber Eats used Service Cloud, MuleSoft, Tableau, and Sales Cloud to automate workflows and unify data from 30+ global systems. Agents now see all customer and merchant data in one place, saving time ...and reducing manual steps. This automation helps resolve merchant disputes and refund cases much faster. Einstein predicts case priorities, cutting triage times. Uber Eats improved agent efficiency and can now support 25 million restaurateurs and their customers worldwide.

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Financial Services

CASE STUDY RBC Wealth Management

Salesforce helped RBC Wealth Management bring 26 systems into one CRM platform. Advisors now have a single view of each client. Onboarding time dropped from weeks to just 24 minutes. The new digital ...experience gives clients full account visibility. Maintenance costs fell by 50%. The platform uses low-code automation and APIs to speed up innovation.

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lightning

Peers used Salesforce Snap-Ins for customer case management and advertisement

Salesforce Snap-Ins Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.30/5 ★

Read Reviews (7)
Analytics

3.53/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.30/5 ★

Read Reviews (7)
Analytics

3.53/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Salesforce Snap-Ins

Top Failure Risks for Salesforce Snap-Ins

Salesforce, Inc. News

Product

Salesforce Announces Agentforce for Manufacturing - Salesforce

Salesforce has launched Agentforce for Manufacturing, offering AI agents with prebuilt templates to optimize operations, enhance sales, and improve service in the manufacturing sector. This solution leverages industry-specific data to automate tasks, reduce administrative burdens, and improve efficiency. Companies like JPW Industries have already seen significant improvements in processing and case resolution times.

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Product

Salesforce Introduces New Agentforce Payment Options - Salesforce

Salesforce has introduced new payment options for its Agentforce platform, offering three distinct billing models: pay-as-you-go, pre-commit, and pre-purchase. These options provide flexibility for businesses to choose a payment method that aligns with their needs, enhancing the adoption of agentic AI. The pay-as-you-go model is available immediately, while the pre-commit option is in limited release.

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Product

Salesforce Announces Agentforce for Public Sector

Salesforce has launched Agentforce for Public Sector, an AI-driven solution enabling government agencies to deploy intelligent agents for tasks like benefits applications and code compliance. This tool aims to enhance efficiency and citizen engagement, as demonstrated by early adopters like the City of Kyle, Texas. Agentforce is available now, with additional features rolling out in October 2025.

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M&A

Salesforce has signed an agreement to acquire Waii, an enterprise-grade natural language ...

Salesforce has signed an agreement to acquire Waii, a natural language-to-SQL platform, expected to close in Q3 FY26. Waii will be integrated into Salesforce's Data Cloud, enhancing Tableau's capabilities for AI-powered data exploration. This acquisition aligns with Salesforce's strategy to deliver advanced analytics and agentic workflows across its products.

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO