Salesforce Snap-Ins Overview
Salesforce-snap-ins enhance customer engagement by integrating live chat with omnichannel platforms. Service costs are reduced, and customer satisfaction is increased.
Use Cases
Customers recommend Customer Case Management, Advertisement, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Snap-Ins.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Snap-Ins.
Salesforce Snap-Ins Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Snap-Ins works with different mediums / channels such as Chat. Website. Offline etc.
Salesforce Snap-Ins's features include Dashboard, and Personalization. and Salesforce Snap-Ins support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Salesforce Snap-Ins analytics capabilities include Custom Reports, and Analytics.
Reviews
"...I love how you can track and manage all case interactions right within the app...." Peer review by Evan S, Enterprise Account Executive, Internet
Popular Business Setting
for Salesforce Snap-Ins
Top Industries
- Internet
- Information Technology and Services
- Insurance
Popular in
- Mid Market
- Large Enterprise
- Small Business
Salesforce Snap-Ins is popular in Internet, Information Technology And Services, and Insurance and is widely used by Mid Market, Large Enterprise, and Small Business.
Comprehensive Insights on Salesforce Snap-Ins Use Cases
How does Salesforce Snap-Ins address your Customer Case Management Challenges?
How can Salesforce Snap-Ins enhance your Advertisement process?
How efficiently Does Salesforce Snap-Ins manage your Engagement Management?
Why is Salesforce Snap-Ins the best choice for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well Salesforce Snap-Ins solved their business needs. Cuspera uses 142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
CASE STUDY Zota
CASE STUDY Ambuja Neotia
CASE STUDY Panasonic
CASE STUDY Tata Motors
CASE STUDY Prudential
CASE STUDY Dr. Reddy’s Laboratories
Peers used Salesforce Snap-Ins for customer case management and advertisement
Salesforce Snap-Ins Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (7) |
| Analytics | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (7) |
| Analytics | Read Reviews (2) |
Salesforce Snap-Ins Integrations
Salesforce Snap-Ins integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Snap-Ins
Software Failure Risk Guidance
?for Salesforce Snap-Ins
Top Failure Risks for Salesforce Snap-Ins
Salesforce, Inc. News
Salesforce announces expanded partnerships with OpenAI - TNGlobal - TechNode Global
Salesforce and OpenAI have expanded their strategic partnership to enhance employee and consumer experiences using Salesforces Agentforce 360 and OpenAI's frontier models, including GPT-5. This collaboration allows integration of Salesforce's platform with ChatGPT, enabling users to query sales records and build visualizations. The partnership aims to transform enterprise workflows by embedding AI capabilities into platforms like Slack and ChatGPT, enhancing data-driven operations and customer interactions.
Salesforce & AWS deepen AI partnership to boost agentic adoption - SecurityBrief Australia
Salesforce and AWS have expanded their partnership to enhance AI adoption for enterprises, focusing on data unification, secure AI agents, and modernizing contact centers. The collaboration includes new integrations like Salesforce's Data 360 with AWS Clean Rooms, and the Agentforce platform on AWS Marketplace. This partnership aims to simplify AI procurement and deployment, driving agentic enterprise transformation.
VC legend Ron Conway quits Salesforce Foundation after Benioff's National Guard comments
Ron Conway, a prominent venture capitalist, resigned from the Salesforce Foundation following controversial comments by Salesforce CEO Marc Benioff. Benioff's remarks supporting National Guard deployment in San Francisco and his alignment with Trump led to Conway's departure. The Salesforce Foundation, focused on youth education and development, has been a significant philanthropic entity under Conway's decade-long board membership.
Introducing eVerse: Enterprise Simulation Environments to Train AI Agents
Salesforce AI Research introduces eVerse, a new enterprise simulation framework designed to train AI agents for enhanced capability and consistency. eVerse uses synthetic data, realistic testing, and reinforcement learning to optimize AI performance in enterprise settings. The framework has shown significant improvements, such as a 69% increase in task success rates, and is being piloted with customers like UCSF Health to improve healthcare billing processes.
Salesforce, Inc. Profile
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