SAS® CUSTOMER INTELLIGENCE 360 Overview

SAS Customer Intelligence 360 offers a modern marketing hub for real-time, individualized customer interactions. Engagement is elevated beyond CDP capabilities.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Segmentation And Targeting, as the business use cases that they have been most satisfied with while using SAS® CUSTOMER INTELLIGENCE 360.

Other use cases:

  • Social Media Analytics
  • Social Media Marketing
  • Lifetime Value Management
  • Lead Engagement
  • Forecasting
  • Collaboration
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using SAS® CUSTOMER INTELLIGENCE 360.

SAS® CUSTOMER INTELLIGENCE 360 Use-Cases and Business Priorities: Customer Satisfaction Data

SAS® CUSTOMER INTELLIGENCE 360 works with different mediums / channels such as Mobile. Website. Mobile App etc.

SAS® CUSTOMER INTELLIGENCE 360's features include Personalization, and Live Streaming. and SAS® CUSTOMER INTELLIGENCE 360 support capabilities include 24/7 Support, Email Support, Chat Support, etc. also SAS® CUSTOMER INTELLIGENCE 360 analytics capabilities include Analytics, and Custom Reports.

Reviews

"...SAS Customer Link Analytics enables marketers to analyze social networks and identify relationships among customers, and then use that information for more accurate profiling and segmentation...." Peer review

Popular Business Setting

for SAS® CUSTOMER INTELLIGENCE 360

Top Industries

  • Computer Software
  • Hospitality

Popular in

  • Mid Market
  • Small Business

SAS® CUSTOMER INTELLIGENCE 360 is popular in Computer Software, and Hospitality, and is widely used by Mid Market, and Small Business,

Comprehensive Insights on SAS® CUSTOMER INTELLIGENCE 360 Use Cases

How efficiently Does SAS® CUSTOMER INTELLIGENCE 360 manage your Engagement Management?

Case Studies

Banking

CASE STUDY Vanquis Bank

Vanquis Bank uses SAS Viya on Microsoft Azure to reduce risk and cloud costs. They improve analytics efficiency and performance. The bank centralizes workload balancing with SAS Grid Manager. This he...lps reduce IT infrastructure costs. Business users are exploring SAS Viya for better accuracy and reliability.

Financial Services

CASE STUDY Hsbc

HSBC reduced fraud across tens of millions of accounts using SAS® Fraud Management, achieving lower fraud incidence than expected and protecting all credit card transactions in real time.

SAS® CUSTOMER INTELLIGENCE 360 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.15/5

Read Reviews (1)
Analytics

4.64/5

Read Reviews (26)
Custom Reports

4.63/5

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.15/5

Read Reviews (1)
Analytics

4.64/5

Read Reviews (26)
Custom Reports

4.63/5

Read Reviews (13)

Software Failure Risk Guidance

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for SAS® CUSTOMER INTELLIGENCE 360

Top Failure Risks for SAS® CUSTOMER INTELLIGENCE 360

SAS Institute Inc. News

Awards

SAS wins Best Credit Risk Platform at WatersTechnology Asia Awards - CBS 42

SAS has been recognized as the Best Credit Risk Platform at the WatersTechnology Asia Awards. This award highlights SASs leadership in credit risk analytics and its impact on the financial services industry.

Product

New SAS AI governance resources offer clarity and confidence at crucial AI moment

sas has introduced new AI governance resources, including model cards and AI governance services, to help enterprises ensure transparency, accountability, and regulatory compliance in artificial intelligence deployments. These offerings support responsible AI adoption by providing clear documentation, risk management tools, and guidance for organizations navigating evolving AI regulations and ethical standards.

Product

From synthetic data to AI agents, new SAS Viya innovations boost speed, productivity and trust - www.lokmattimes.com

SAS has introduced new innovations to its SAS Viya platform, including synthetic data generation and AI agent capabilities. These enhancements aim to improve analytics speed, productivity, and trust for enterprise users. The updates support advanced data analysis and accelerate AI-driven decision-making in business environments.

Product

SAS brings quantum computing to industry to unlock optimisation and cut costs - iTWire

SAS has introduced quantum computing capabilities to its analytics platform, aiming to help industries optimize operations and reduce costs. This enhancement leverages advanced quantum algorithms to address complex business challenges in sectors such as manufacturing and logistics.

SAS Institute Inc. Profile

Company Name

SAS Institute Inc.

Company Website

//sas.com/en_us/home.html

HQ Location

100 SAS Campus Drive, Cary, NC 27513, US

Employees

10001+

Social

Financials

PRIVATE