Service Level Management Overview
Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.
Use Cases
Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.
Business Priorities
Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.
Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data
Comprehensive Insights on Service Level Management Use Cases
How efficiently Does Service Level Management manage your Workflow Management?
What solutions does Service Level Management provide for Measuring Customer Satisfaction?
How does Service Level Management address your Knowledge Management Challenges?
How does Service Level Management address your Collaboration Challenges?
11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
CASE STUDY Cars.Com
CASE STUDY Carscom
CASE STUDY Swiss Re
CASE STUDY Cars.Com
CASE STUDY Swiss Re
CASE STUDY Cars.Com
Peers used Service Level Management for workflow management and social media analytics
Service Level Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
Software Failure Risk Guidance
?for Service Level Management
Top Failure Risks for Service Level Management
ServiceNow, Inc News
Synechron Acquires Three Firms , Creating Largest Global ServiceNow Practice in Banking and Financial Services Sector
Synechron has acquired RapDev, Calitii, and Waivgen to form the largest ServiceNow practice in the banking and financial services sector. This move enhances Synechron's capabilities in ServiceNow's cloud-based platform, integrating AI into workflows. The acquisitions also expand Synechron's reach into healthcare, energy, and other sectors, leveraging the unique strengths of each acquired firm.
ServiceNow launches unified AI Experience with multimodal agents
ServiceNow has launched AI Experience, a new platform-native user interface that integrates voice, text, image, web, and build agents to provide a unified AI entry point for enterprises. This multimodal and multilingual interface aims to enhance user interaction by consolidating data, workflows, and governance. Key features include AI Voice Agents, AI Web Agents, AI Data Explorer, and AI Lens, with full availability expected by the end of 2025. The platform also supports integration with third-party AI models, emphasizing scalable and responsible AI deployments.
ServiceNows AI Revolution: Record Growth, Stock Insights & Bold Moves in 2025 - ts2.tech
ServiceNow launched its "Zurich" platform in September 2025, enhancing AI capabilities with features like enterprise security and natural language tools. The release includes integrations with PlexTrac and Genesys, boosting AI adoption. ServiceNow also secured a significant "OneGov" agreement with the U.S. GSA to modernize federal IT, highlighting its expanding role in AI-driven enterprise solutions.
ServiceNow , Vectice Partner to Integrate Regulatory MLOps for AI Governance , Compliance in Financial Services
ServiceNow and Vectice have partnered to integrate Vectice's Regulatory MLOps platform with ServiceNow's Integrated Risk Management. This collaboration aims to enhance AI governance and compliance in the financial services sector by streamlining model development and validation processes. The integration provides a policy-driven workflow that reduces risk and accelerates AI model deployment, aligning with regulatory guidelines like Canadas E-23 and the UKs SS1/23.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
