Talisma CRM: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Talisma CRM
Brand: Talisma CRM
Rating: 4.0 (74 reviews)

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Talisma | Digital Customer Engagement Platform

Talisma CRM Overview

Talisma CRM is enterprise-focused Customer Relationship Management software. It offers comprehensive features, competitive pricing, and positive reviews.

Use Cases

Customers recommend Engagement Management, Lead Management, Relationship Management, as the business use cases that they have been most satisfied with while using Talisma CRM.

Other use cases:

Communication Management
Cross Selling
Campaign Management
Conversion Management
Upselling
Digital Marketing
Customise Loyalty Program

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Talisma CRM.

Other priorities:

Increase Sales & Revenue

See all business priorities See less business priorities

Talisma CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Talisma CRM works with different mediums / channels such as Phone Calls.

Reviews

"...Businesses can track and engage customers across communication channels with accuracy, measuring engagement effectiveness and collecting and acting on real-time feedback...." Peer review from Talisma

Popular Business Setting

for Talisma CRM

Top Industries

Education
Real Estate

Popular in

Mid Market
Enterprise
Large Enterprise

Talisma CRM is popular in Education, and Real Estate, and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on Talisma CRM Use Cases

What solutions does Talisma CRM provide for Lead Management?

Why is Talisma CRM the best choice for Relationship Management?

Case Studies

Banking

CASE STUDY IndusInd Bank

IndusInd Bank improved customer satisfaction by 60%, first-time resolution by 70%, back-office productivity by 30%, and upsell and cross-sell rates by 50%.

Insurance

CASE STUDY Bharti AXA

Bharti AXA improved customer interactions and achieved digital transformation using Talisma's solutions, enhancing sales capabilities and adapting to challenges posed by the Covid-19 crisis.

Financial Services

CASE STUDY Motilal Oswal

Motilal Oswal enhanced customer service by 5 times using Talisma CRM, improving client relationship management and operational efficiency in the financial industry.

Hospitality

CASE STUDY ITC

The Talisma Digital Platform improved ITC's guest experience and communication, validating their investment. It significantly enhanced business outcomes in hotel lead management.

Telecommunications

CASE STUDY Vodafone

Talisma’s chat platform helped Vodafone lower service costs and improve customer support. Vodafone faced high service costs and complex support needs. Talisma provided skill-based routing and analyti...cs to track metrics like average handling time and SLA compliance. Vodafone saw a 29% reduction in cost per transaction and an 18% boost in agent productivity. First time resolutions increased and agents could solve issues faster with real-time collaboration.

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	3.47/5 ★ Read Reviews (10)
Analytics	3.34/5 ★ Read Reviews (6)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	3.47/5 ★ Read Reviews (10)
Analytics	3.34/5 ★ Read Reviews (6)

Software Failure Risk Guidance

for Talisma CRM

Top Failure Risks for Talisma CRM

Talisma News

Executive 30/06/2025

Talisma Appoints Jhilik Sharma and Aaron Schwarzberg to Executive Leadership Roles

Talisma appointed Jhilik Sharma as chief operating officer and Aaron Schwarzberg as president, US market. These executive hires support Talisma's expansion of AI-powered solutions in higher education and financial services. The company aims to accelerate global growth and strengthen its leadership in AI-driven customer engagement platforms.

Product 04/03/2025

Talisma Corporation Unveils CXM.AI Enabling Hyper-personalised Customer Interactions with AI-Driven Intelligence

Talisma Corporation has launched CXM.AI, a new AI-driven tool for hyper-personalized customer interactions.

Partnership 17/09/2024

Talisma partners with Faria Education Group to bolster K-12 education in India - Business Standard

Talisma is teaming up with Faria Education Group to improve K-12 education in India.

16/09/2024

Talisma partners Faria Education Group to bolster K-12 education in India

Talisma partners with Faria Education Group to enhance K-12 education in India using advanced technology.

Talisma Profile

Company Name

Talisma

Company Website

https://www.talisma.com/

Year Founded

1999

HQ Location

5201 Congress Ave. Boca Raton FL 33487

Employees

501-1000

Social

Financials

M&A