Teradata Real-Time Interaction Manager Overview
Teradata Real-Time Interaction Manager leverages real-time customer interactions and predictive modeling for personalized experiences. Offline data is combined with real-time insights for contextual engagement.
This is a summary of the comprehensive capabilities and benefits of Teradata Real-Time Interaction Manager based on over 51 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if Teradata Real-Time Interaction Manager is right for your needs? Our Cuspera AI engine can evaluate how Teradata Real-Time Interaction Manager fits your specific business needs, industry, and context. Get your personalized assessment report today.
Teradata Real-Time Interaction Manager supports business activities such as:
- Engagement Management
- Communication Management
As a solution, Teradata Real-Time Interaction Manager's capabilities include Personalization.
Teradata Real-Time Interaction Manager Financial Services Vertical is its biggest customer base.
Reviews
"...Real-Time Interaction Management...." Peer review
Teradata Real-Time Interaction Manager Reviews
11 buyers and buying teams have used Cuspera to assess how well Teradata Real-Time Interaction Manager solved their business needs. Cuspera uses 51 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Use Cases
Peers recommend Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Teradata Real-Time Interaction Manager.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.62/5 ★ |
"...Analyzes all customer interactions to ensure the best offer for each individual customer is delivered in real time...." Peer review |
| engaging and following up |
3.64/5 ★ |
"Teradata Vantage helps ABANCA create a single version of data truth across its global banking operations. ABANCA uses this analytics platform to manage data from mergers, acquisitions, and divestitures. The solution enables decentralized access for different user roles, improving self-service banking analytics. ABANCA's customer satisfaction Net Promoter Score (NPS) increased by 300%. The platform supports rapid operational readiness and better customer experience." https://www.teradata.com/customers/abanca |
| Communication Management |
4.33/5 ★ |
"...Real-Time Interaction Management...." Peer review |
| sending & publishing communications |
3.22/5 ★ |
"Teradata Vantage helps Air France-KLM Group improve customer experience for over 100 million passengers each year. The airline uses the platform to bring together all customer data, both structured and unstructured. This enables pathing analysis to spot complaint triggers and optimize web and call center experiences. Air France-KLM personalizes recommendations at every stage of the journey, from booking to baggage claim. The solution supports large-scale personalization and helps increase customer satisfaction." https://www.teradata.com/customers/air-france-klm |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.62/5 ★ |
"...Analyzes all customer interactions to ensure the best offer for each individual customer is delivered in real time...." Peer review |
|
| engaging and following up |
4.62/5 ★ |
| Communication Management |
4.33/5 ★ |
"...Real-Time Interaction Management...." Peer review |
|
| sending & publishing communications |
4.33/5 ★ |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
CASE STUDY ABANCARead More |
|
|
CASE STUDY Brinker InternationalRead More |
|
|
CASE STUDY C&A MéxicoRead More |
Popular Business Setting
for Teradata Real-Time Interaction Manager
Top Industries
- Financial Services
- Retail
- Media Production
Popular in
Peer and Expert Opinion on Features
for Teradata Real-Time Interaction Manager
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (17) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (17) |
IT and Other Capabilities
for Teradata Real-Time Interaction Manager
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (3) |
| Analytics | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (3) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Teradata Real-Time Interaction Manager
Top Failure Risks for Teradata Real-Time Interaction Manager
Vendor Profile Details
Company Name
Teradata
Company Website
https://www.teradata.com/HQ Location
17095 Via Del Campo San Diego, CA 92127 US
Employees
10001+
Social
Financials
IPO
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