Teradata Real-Time Interaction Manager Overview

Teradata Real-Time Interaction Manager leverages real-time customer interactions and predictive modeling for personalized experiences. Offline data is combined with real-time insights for contextual engagement.

This is a summary of the comprehensive capabilities and benefits of Teradata Real-Time Interaction Manager based on over 51 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if Teradata Real-Time Interaction Manager is right for your needs? Our Cuspera AI engine can evaluate how Teradata Real-Time Interaction Manager fits your specific business needs, industry, and context. Get your personalized assessment report today.

Teradata Real-Time Interaction Manager supports business activities such as:

  • Engagement Management
  • Communication Management

As a solution, Teradata Real-Time Interaction Manager's capabilities include Personalization.

Teradata Real-Time Interaction Manager Financial Services Vertical is its biggest customer base.

Reviews

"...Real-Time Interaction Management...." Peer review

Teradata Real-Time Interaction Manager Reviews

11 buyers and buying teams have used Cuspera to assess how well Teradata Real-Time Interaction Manager solved their business needs. Cuspera uses 51 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Use Cases

Peers recommend Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Teradata Real-Time Interaction Manager.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.62/5 ★

Read Reviews (9)

"...Analyzes all customer interactions to ensure the best offer for each individual customer is delivered in real time...."
engaging and following up

3.64/5 ★

Read Reviews (1)

"Teradata Vantage helps Air France-KLM Group improve customer experience for over 100 million passengers each year. The airline uses the platform to bring together all customer data, both structured and unstructured. This enables pathing analysis to spot complaint triggers and optimize web and call center experiences. Air France-KLM personalizes recommendations at every stage of the journey, from booking to baggage claim. The solution supports large-scale personalization and helps increase customer satisfaction."
Communication Management

4.33/5 ★

Read Reviews (6)

"...Real-Time Interaction Management...."
sending & publishing communications

3.22/5 ★

Read Reviews (1)

"Brinker International uses Teradata ClearScape Analytics in VantageCloud on AWS to improve customer experience at Chili’s and Maggiano’s restaurants. They use AI and machine learning to predict cook times, manage ingredient inventory, and guide restaurant cleanliness. The solution helps Brinker deliver hot, on-time food and better guest experiences. Brinker analyzes 25 million guest surveys each year to find ways to improve service and loyalty. Data-driven insights help increase guest visit frequency and reduce food waste."
PEER EXPERIENCES
Engagement Management

4.62/5 ★

Read Reviews (9)

"...Analyzes all customer interactions to ensure the best offer for each individual customer is delivered in real time...." Peer review
engaging and following up

4.62/5 ★

Read Reviews (1)

Communication Management

4.33/5 ★

Read Reviews (6)

"...Real-Time Interaction Management...." Peer review
sending & publishing communications

4.33/5 ★

Read Reviews (1)

Customer Stories

C&A México - Retail

Teradata VantageCloud and Anonomatic help C&A México protect customer data. The retailer needed secure, fast access to quality data for business decisions. With Anonomatic PII Vault and Privacy ETL, ...C&A México encrypts and anonymizes sensitive information. The solution lets them use real data for analytics without exposing personal details. Processing sensitive data now takes minutes instead of hours. This speeds up decision-making and saves resources.

Read more →

Brinker International - Restaurants

Brinker International uses Teradata ClearScape Analytics in VantageCloud on AWS to improve customer experience at Chili’s and Maggiano’s restaurants. They use AI and machine learning to predict cook ...times, manage ingredient inventory, and guide restaurant cleanliness. The solution helps Brinker deliver hot, on-time food and better guest experiences. Brinker analyzes 25 million guest surveys each year to find ways to improve service and loyalty. Data-driven insights help increase guest visit frequency and reduce food waste.

Read more →

American Airlines - Transportation/trucking/railroad

Teradata VantageCloud on Microsoft Azure helps American Airlines manage data and analytics for business-critical operations. The airline uses the platform to make faster decisions, reducing analysis ...time from up to 30 days to just 12-24 hours. During the pandemic, American Airlines used data to identify and staff new popular destinations. By 2025, the airline aims to save 50 million gallons of jet fuel, cutting costs and reducing its carbon footprint. This benefits the environment, customers, and the business.

Read more →

Saudi Telecom Company (STC) - Telecommunications

Teradata Unified Data Architecture helps Saudi Telecom Company (STC) speed up digital transformation. STC uses data to understand customer needs and manage the customer lifecycle. This approach lets ...STC automate more features and send relevant offers to each customer. STC improves customer satisfaction and reduces churn. The company also increases revenue with these changes.

Read more →

Verizon - Telecommunications

Verizon uses Teradata analytics to stay ahead in the telecommunications industry. The company relies on data and analytics to keep its network reliable and customers happy. Teradata helps Verizon fin...d new ways to make money and create products people want. This partnership supports Verizon in delivering strong network performance and customer satisfaction.

Read more →

Based on peer insights

Cuspera recommends Teradata Real-Time Interaction Manager for

Use Cases Engagement Management , Communication Management
Features Personalization
Industries Financial Services, Retail, Media Production

Popular Business Setting

for Teradata Real-Time Interaction Manager

Top Industries

  • Financial Services
  • Retail
  • Media Production

Popular in

Peer and Expert Opinion on Features

for Teradata Real-Time Interaction Manager

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.04/5 ★

Read Reviews (17)
FEATURES RATINGS AND REVIEWS
Personalization

4.04/5 ★

Read Reviews (17)

IT and Other Capabilities

for Teradata Real-Time Interaction Manager

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.31/5 ★

Read Reviews (3)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.31/5 ★

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.66/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.66/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (4)
Custom Reports

3.31/5 ★

Read Reviews (3)
Analytics

2.93/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (4)
Custom Reports

3.31/5 ★

Read Reviews (3)
Analytics

2.93/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Teradata Real-Time Interaction Manager

Top Failure Risks for Teradata Real-Time Interaction Manager

Vendor Profile Details

Company Name

Teradata

Company Website

https://www.teradata.com/

HQ Location

17095 Via Del Campo San Diego, CA 92127 US

Employees

10001+

Social

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Financials

IPO