Uplight Overview

Uplight is the market-leading platform for customer engagement, enrollment, and load flexibility for energy providers. It optimizes energy management and enhances customer experience.

Use Cases

Customers recommend Engagement Management, Measuring Customer Satisfaction, Identify Target Customers, as the business use cases that they have been most satisfied with while using Uplight.

Other use cases:

  • Rating And Review Management
  • Measuring Net Promoter Score
  • Campaign Management
  • Helpdesk Management
  • Segmentation And Targeting
  • Forecasting
  • Competitive Intelligence
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Uplight.

Other priorities:

  • Establish Thought Leadership
  • Launch New Products
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
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Uplight Use-Cases and Business Priorities: Customer Satisfaction Data

Uplight works with different mediums / channels such as Promotions.

Uplight's features include Personalization. and Uplight support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Uplight analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Since implementing Uplight s Workflow Automation solution, PSEG Long Island reduced the administrative time required by contractors so that now 90% say they are more efficient enabling our contractors to spend more time in the field completing highquality projects and increasing customer satisfaction...." Peer review by Steve Wagner, Hpwes Program Manager, PSEG Long Island

Uplight Customer wins, Customer success stories, Case studies

How does Uplight facilitate Engagement Management?

What makes Uplight ideal for Measuring Customer Satisfaction?

How can Uplight enhance your Identify Target Customers process?

How efficiently Does Uplight manage your Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Uplight solved their business needs. Cuspera uses 520 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Frequently Asked Questions(FAQ)

for Uplight

What is Uplight used for?

Uplight is mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Measuring Customer Satisfaction and Identify Target Customers .

Where is Uplight located?

Uplight is headquartered at Boulder, CO 80301, US.
lightning

Peers used Uplight for engagement management and measuring customer satisfaction

Uplight Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.65/5 ★

Read Reviews (72)
Analytics

4.31/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.65/5 ★

Read Reviews (72)
Analytics

4.31/5 ★

Read Reviews (36)

Software Failure Risk Guidance

?

for Uplight

Overall Risk Meter

Low Medium High

Top Failure Risks for Uplight

Uplight, Inc. News

Product

Uplight Powers Record Summer of Load Flexibility, - GlobeNewswire

Uplight achieved a record 4.4 GW load shift across 25 utilities during summer 2025, demonstrating its platform's capability in delivering predictable, scalable flexibility. The company launched 31 program expansions and exceeded enrollment targets by 21%. Uplight's Predictable Capacity Dispatch enabled reliable load forecasting, enhancing grid stability. New partnerships with ecobee and others expanded flexibility offerings.

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Awards

Uplight is a 2025 Best Workplace for Innovators in the Flexible Workplace Category!

Uplight has been recognized by Fast Company as a 2025 Best Workplace for Innovators in the Flexible Workplace category. This accolade highlights Uplight's commitment to fostering innovation through remote-first work arrangements, which empower employees to work flexibly across the U.S. The company's Boulder office serves as a hub for in-person collaboration, supporting its innovative culture.

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Product

Predictive Capacity Dispatch Delivers on its Promise with AI-Driven Precision

Uplight's Predictive Capacity Dispatch (PCD) technology has successfully transformed smart thermostats into reliable demand response resources using AI. During a recent heat wave, PCD achieved a 36 MW load shift from 34,000 thermostats, proving its precision and reliability. The enhanced Flex platform now offers utilities improved scheduling and customer experience, reducing opt-out rates by 15% and demonstrating the system's scalability and effectiveness.

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Product

Harnessing the Power of Customer Data: Driving Action with Uplights Customer Insights Dashboard

Uplight's Customer Insights Dashboard enhances utility program participation by providing actionable business intelligence. The dashboard uses a unified data platform and advanced AI to offer a 360-degree view of energy consumers, enabling utilities to segment and target customers effectively. This data-driven approach improves engagement in clean energy initiatives, such as electric vehicle programs, by offering personalized insights and recruitment strategies.

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Uplight, Inc. Profile

Company Name

Uplight, Inc.

Company Website

https://uplight.com/

HQ Location

Boulder, CO 80301, US

Employees

201-500

Social

Linkedin

Financials

PRIVATE