Video RTC Overview
Interactive Powers offers a suite of voice and video cloud platforms that enhance business communications through features like IVR (Interactive Voice Response), RTC (Real-Time Communication), and ACD (Automatic Call Distribution). Notably, their solutions cater to diverse industries, including financial services, healthcare, and the public sector, and are recognized for transforming contact centers into dynamic communication hubs. The platform supports video call recording and web agents, providing enterprises with tools to deliver real-time, human-centered customer experiences. As an AWS partner, Interactive Powers empowers enterprises with advanced telecom capabilities, ensuring seamless connections and exceptional customer service.
Use Cases
Customers recommend Collaboration, Call Recording, Helpdesk Management, as the business use cases that they have been most satisfied with while using Video RTC.
Video RTC Use-Cases and Business Priorities: Customer Satisfaction Data
Video RTC works with different mediums / channels such as Video. Phone Calls. and Chat.
Video RTC's features include Widgets, and Recording. and Video RTC support capabilities include Phone Support, Email Support, Chat Support, etc. also Video RTC analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Video RTC connects peers or endpoints between WebRTC, RTMP and SIP technology to create advanced Video services that supports CTI/PBX or Contact Center software integration for Voice calling, Video calling, Live Chat, File Sharing, Screen Sharing without the need of either internal or external plugins...." Peer review
Video-RTC is a multi-channel transactional video calling and web collaboration platform. It supports modern web browsers, mobile devices, and interactive kiosks.
Popular Business Setting
for Video RTC
Top Industries
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Small Business
Video RTC is popular in Information Technology And Services, and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Video RTC Use Cases
How can Video RTC optimize your Collaboration Workflow?
What Are the key features of Video RTC for Helpdesk Management?
Video RTC Features
- Low
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
Software Failure Risk Guidance
?for Video RTC
Top Failure Risks for Video RTC
Interactive Powers Profile
Company Name
Interactive Powers
Company Website
https://interactivepowers.com/HQ Location
Alcobendas, Madrid
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