Waitwhile Waitlist Overview

Waitwhile streamlines customer interactions by offering a comprehensive suite of tools tailored for queue management and appointment scheduling. It serves industries such as luxury retail, healthcare, and education, helping businesses efficiently manage customer flow and reduce wait times. Users can create virtual waitlists and automate appointment bookings, enhancing the customer journey from entry to exit. The platform's analytics provide actionable insights into customer behavior, enabling data-driven decisions that improve service quality and retention rates. With integrations and APIs, Waitwhile fits seamlessly into existing systems, supporting over 50,000 locations globally. Its messaging capabilities ensure clear communication, reducing no-shows and enhancing overall customer satisfaction.

Use Cases

Customers recommend Channel Management, Touchpoint Management, Calendar Management, as the business use cases that they have been most satisfied with while using Waitwhile Waitlist.

Other use cases:

  • Advertisement
  • Helpdesk Management
  • Social Media Analytics
  • Sending & Publishing Communications
  • Rating And Review Management
  • Customer Case Management
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Business Priorities

Improve Digital And Social Presence is the most popular business priority that customers and associates have achieved using Waitwhile Waitlist.

Other priorities:

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Waitwhile Waitlist Use-Cases and Business Priorities: Customer Satisfaction Data

Waitwhile Waitlist works with different mediums / channels such as Chat. Slack. Website etc.

Waitwhile Waitlist's features include Ticketing, and Feedback Surveys. and Waitwhile Waitlist support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Waitwhile Waitlist analytics capabilities include Custom Reports, and Analytics.

Waitwhile offers an easy-to-use virtual waitlist app to enhance customer satisfaction. It allows guests to wait remotely, reduces wait times, and automates management.

Comprehensive Insights on Waitwhile Waitlist Use Cases

What solutions does Waitwhile Waitlist provide for Helpdesk Management?

Case Studies

Entertainment

CASE STUDY Tribeca Film Festival

Waitwhile helped Tribeca Film Festival manage lines for the Virtual Arcade and immersive exhibits. Before Waitwhile, guests waited hours in long lines. With Waitwhile, each exhibit had its own digita...l queue. Guests joined lines by kiosk or phone and got real-time updates by SMS. Wait times dropped by up to 50%. Customer satisfaction increased by 50%. The festival improved guest flow and learned from real-time event data.

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Entertainment

CASE STUDY SUMMIT One Vanderbilt

Waitwhile helped SUMMIT One Vanderbilt manage guest flow for its four-level art experience in New York. The team needed a virtual queue system to avoid long wait times and low satisfaction. Waitwhile... replaced a more expensive, hard-to-use system. The platform was easy to set up and train staff on. Guests check in with QR codes or with help from staff using tablets. Waitwhile sends notifications to guests when it is their turn. Over 2 million visitors have used the system since opening, with up to 6,000 guests per day.

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Transportation/Trucking/Railroad

CASE STUDY Gojek

Waitwhile helps Gojek manage driver appointments and walk-ins at its Singapore office. Gojek uses Waitwhile for online appointment booking, virtual waitlists, and 2-way messaging to reduce no-shows. ...The platform provides AI-powered wait time estimates and analytics for staffing and performance. Gojek reports a no-show rate of less than 0.001%. The Driver Care team uses Waitwhile data to improve efficiency and track employee productivity.

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Hospital & Health Care

CASE STUDY Hartford HealthCare

Waitwhile helps Hartford HealthCare improve communication with patients' families during surgeries. The Connecticut Orthopaedic Institute uses Waitwhile to send automated updates to loved ones throug...hout the surgical process. This reduces stress and worry for families and patients. The solution brings key efficiencies for operating room staff. Hartford HealthCare reports 99% customer satisfaction and an 8-year partnership with Waitwhile.

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Government Administration

CASE STUDY U.S. Air Force

Waitwhile helped the U.S. Air Force at Lakenheath base manage appointment scheduling for 10,000 personnel. Before Waitwhile, customers faced long waits of up to 45 minutes for services like ID and re...gistration. The team used Waitwhile’s queue management and 2-way messaging to let people join lines from their phones and get real-time updates. Staff and customers quickly adapted to the new system. Frustration dropped, and people could use their wait time more freely. Staff now analyze wait times and optimize operations using Waitwhile’s analytics.

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Education

CASE STUDY Penn Engineering Online

Waitwhile helped Penn Engineering Online manage TA support for up to 22 courses each semester. The challenge was complex virtual office hours and lack of queue visibility for students and TAs. Waitwh...ile provided flexible queues, real-time notifications, and bookable appointments. Students could see their place in line and get alerts. TAs managed queues more easily. The team used SSO and bulk import for fast onboarding. Students reported greater satisfaction with the new system.

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Waitwhile Waitlist Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.96/5 ★

Read Reviews (13)
Analytics

3.77/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.96/5 ★

Read Reviews (13)
Analytics

3.77/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Waitwhile Waitlist

Top Failure Risks for Waitwhile Waitlist

Waitwhile News

M&A

Allegion acquires queue management software provider Waitwhile By Investing.com

Allegion acquires queue management software provider Waitwhile By Investing.com

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Waitwhile Profile

Company Name

Waitwhile

Company Website

https://waitwhile.com/

HQ Location

1407 Funston Avenue, San Francisco, CA 94122, US

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