Whatfix Digital Adoption Platform (DAP)

Whatfix helped Syndigo (formerly Riversand) improve onboarding and user adoption for its Master Data Management (MDM) and Product Information Management (PIM) products. Riversand used Whatfix’s in-app guidance, Flows, and Self Help features to centralize training and support for diverse, global use...rs. Over 18,000 users were onboarded with Whatfix, achieving an 89% engagement rate on in-app communications. Riversand saw a 200% increase in customer webinar attendance from in-app Pop-Ups. The solution reduced time spent switching between resources and improved customer experience.

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Whatfix helped Reed, a leading UK recruitment company, drive CRM adoption with in-app guidance and hands-on training. Reed used Whatfix to create a role-based, interactive onboarding program. 94% of employees engaged with the new CRM training. CRM-related IT support calls dropped by 23% in six mont...hs. 92% of employees found Whatfix training more effective than traditional learning. Reed improved seller efficiency and reduced CRM downtime.

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Whatfix helped Smartbox Group improve its partner management portal. Partners had trouble logging in and using the portal, leading to high error rates and support tickets. Smartbox used Whatfix to add in-app guidance and self-help support. This reduced login errors by 20% and cut partner support ti...ckets by 15%. Over 30,000 weekly logins are now supported with in-app guidance. 75% of partners find what they need using the self-help search.

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