Whatfix Digital Adoption Platform (DAP)

Whatfix helped OMRON improve SAP Concur adoption with in-app tutorials and contextual user support. OMRON used Whatfix to guide employees through expense processes and create a help library. This reduced expense report rejections by 25% and cut improperly submitted reports and claim rejections by 7...%. Employees solved more issues on their own, freeing up IT resources. OMRON gained better process insights and improved ROI from SAP Concur.

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Whatfix helped Smartbox Group improve its partner management portal. Partners had trouble logging in and using the portal, leading to high error rates and support tickets. Smartbox used Whatfix to add in-app guidance and self-help support. This reduced login errors by 20% and cut partner support ti...ckets by 15%. Over 30,000 weekly logins are now supported with in-app guidance. 75% of partners find what they need using the self-help search.

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Whatfix helped PlayOJO improve player onboarding and retention. PlayOJO used Whatfix to create in-app experiences and personalized pop-ups. Over 500,000 players interacted with Whatfix content in six months. 25,000+ support issues were resolved using Whatfix Self-Help. 62,000+ in-app flows promoted... new features. PlayOJO saw fewer drop-offs and better user engagement.

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