Whatfix Digital Adoption Platform (DAP)

Whatfix helped Smartbox Group improve its partner management portal. Partners had trouble logging in and using the portal, leading to high error rates and support tickets. Smartbox used Whatfix to add in-app guidance and self-help support. This reduced login errors by 20% and cut partner support ti...ckets by 15%. Over 30,000 weekly logins are now supported with in-app guidance. 75% of partners find what they need using the self-help search.

Show More..

Whatfix helped OMRON improve SAP Concur adoption with in-app tutorials and contextual user support. OMRON used Whatfix to guide employees through expense processes and create a help library. This reduced expense report rejections by 25% and cut improperly submitted reports and claim rejections by 7...%. Employees solved more issues on their own, freeing up IT resources. OMRON gained better process insights and improved ROI from SAP Concur.

Show More..

Whatfix helped Reed, a leading UK recruitment company, drive CRM adoption with in-app guidance and hands-on training. Reed used Whatfix to create a role-based, interactive onboarding program. 94% of employees engaged with the new CRM training. CRM-related IT support calls dropped by 23% in six mont...hs. 92% of employees found Whatfix training more effective than traditional learning. Reed improved seller efficiency and reduced CRM downtime.

Show More..