Zight Overview

Zight enhances collaboration, productivity, and customer experience through its visual communication platform. Powerful features revolutionize how teams interact and work together.

Use Cases

Customers recommend Collaboration, Content Management, Workflow Management, as the business use cases that they have been most satisfied with while using Zight.

Other use cases:

  • Helpdesk Management
  • Engagement Management
  • Training & Onboarding
  • Sending & Publishing Communications
  • Knowledge Management
  • Sales Document Management
  • Customer Feedback Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Zight.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Grow Market Share
  • Launch New Products
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Build Brand Awareness
  • Improve Efficiency
  • Scale Best Practices
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Zight Use-Cases and Business Priorities: Customer Satisfaction Data

Zight works with different mediums / channels such as Video. E-Mail. and Chat.

Zight's features include Recording, Capture Screen, Personalization, etc. and Zight support capabilities include Phone Support, Chat Support, Email Support, etc. also Zight analytics capabilities include Custom Reports, and Analytics.

Reviews

"CloudApp helped us see a 2x increase in the amount of marketing activities we could do per week, which helped us achieve a 10x growth in revenue this year." - Ryan O

Peer review evidence (same sources as the product rating summary)

"...Social Tables is a collaborative event software used by event planners and properties that has been used to plan over 2 million events...." Case Study Social Tables
"...Each share link will become a virtual billboard for your brand, if you re into that sort of thing...." Customizations
"...Super easy to use, super reliable, and overall a core part of my daily work flow...." Peer review by Nigel T, CEO, Automotive

Zight, Scratchpad, Veloxy, ExpensePoint, iDeals Virtual Data Room, etc., all belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zight

Top Industries

  • Computer Software
  • Internet
  • Marketing and Advertising

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zight is popular in Computer Software, Internet, and Marketing And Advertising and is widely used by Small Business, Mid Market, and Enterprise.

Zight Customer wins, Customer success stories, Case studies

What makes Zight ideal for Collaboration?

What solutions does Zight provide for Content Management?

What Are the key features of Zight for Workflow Management?

What benefits does Zight offer for Helpdesk Management?

How does Zight address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Zight solved their Sales Enablement needs. Cuspera uses 4826 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Enablement needs.

CUSTOMERS TESTIMONIALS
Zight testimonial

Ryan O

VP of Growth and Marketing

LeadIQ

CloudApp helped us see a 2x increase in the amount of marketing activities we could do per week, which helped us achieve a 10x growth in revenue this year. Testimonial By Ryan O
Zight testimonial

Darcy Peters

Customer Advocacy Lead

Buffer

It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name. This connection also brings down the frustration level of the customer. Testimonial By Darcy Peters
Zight testimonial

Brian Crable

Customer Success Manager

Streak

As someone that works for a company selling a SaaS tool, I need to constantly provide screenshots and recordings to send to customers. Having the ability to not only get these but also being able to annotate them is incredibly valuable! Testimonial By Brian Crable
CUSTOMERS TESTIMONIALS
Zight testimonial

Ryan O

VP of Growth and Marketing

LeadIQ

CloudApp helped us see a 2x increase in the amount of marketing activities we could do per week, which helped us achieve a 10x growth in revenue this year. Testimonial By Ryan O
Zight testimonial

Darcy Peters

Customer Advocacy Lead

Buffer

It's always an extra delight when the customer is so impressed that they send you a GIF back or when they call us by name. This connection also brings down the frustration level of the customer. Testimonial By Darcy Peters
Zight testimonial

Brian Crable

Customer Success Manager

Streak

As someone that works for a company selling a SaaS tool, I need to constantly provide screenshots and recordings to send to customers. Having the ability to not only get these but also being able to annotate them is incredibly valuable! Testimonial By Brian Crable
 

Cloud Elements - Information Technology And Services - Small

Denver, USA

Cloud Elements used Zight to improve engineering team communication and automate bug reporting. By sharing screenshots and screen recordings, they saved 50 minutes per day. The team streamlined their... release note process with a new pull request template featuring a 'Highlights' section. This made it easier to track changes and generate release notes. Zight links are now used in sprint demos to share updates across the business.

 

Basecamp - Information Technology And Services - Medium

Chicago, USA

Basecamp used Zight to improve customer support training. The team reduced training time and saved 80 minutes per week. Zight helped Basecamp explain complex topics with annotated screenshots and vid...eos. This made onboarding new hires easier and improved team collaboration. Customer support became clearer and more efficient, helping the team handle more requests.

 

Buffer - Internet - Medium

San Francisco, USA

Buffer used Zight to help its Customer Advocacy Team save 24 hours per week. The team used annotated images, screen recordings, and GIFs to explain solutions and reduce miscommunication. This helped ...them close support tickets faster and increase customer happiness. Visual communication also reduced customer frustration and made support more personal. Buffer now delivers clearer answers and builds stronger customer relationships.

Lunchbox - Information Technology And Services - Medium

New York, USA

Zight helped Lunchbox improve user research and feedback sharing. The UX team used Zight to record and share video clips from user sessions. This made it easier to highlight bugs and user behaviors. ...The QA team used screen recording and annotation to compare iOS, Android, and web platforms. Internal communication became faster and clearer. Teams fixed bugs more quickly and improved product quality.

Outreach - Information Technology And Services - Large

Seattle, USA

Outreach used Zight to improve bug reporting for its technical support team. By recording screen videos and sharing screenshots, they made it easier to show issues instead of writing long description...s. This new process saved 21 hours per week and reduced back-and-forth clarifications. Team happiness increased, and bug reporting became faster and more accurate. Customers also appreciated the clear communication.

Drift - Computer Software - Large

Boston, USA

Drift used Zight to help its Customer Success team save 56 hours every week. The team used videos and annotated screenshots to answer customer questions and share knowledge. They embedded visuals in ...HelpDocs, WordPress, and Slack. This made communication faster and improved productivity. Videos helped explain things more clearly and caught the reader’s attention.

Video Editing Features

Video Thumbnail

Frequently Asked Questions(FAQ)

for Zight

What is Zight?

Zight, formerly CloudApp, creates software to assist individuals all over the world to interact more effectively asynchronously by using a unified application to produce, annotate, and share screenshots, videos, screen recordings, GIFs, and other media.

Zight supports happier and more productive organizations through improved communication, saving time and reducing misunderstandings.

What is Zight used for?

Zight is a Sales Enablement Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Collaboration, Content Management and Workflow Management .

What are the top features of Zight?

Recording, Capture screen and Personalization are some of the top features of Zight.

Who uses Zight?

Zight is used by Computer Software, Internet and Marketing And Advertising among other industries.

What are Zight alternatives?

Scratchpad, Veloxy, ExpensePoint and IDeals Virtual Data Room are popular alternatives for Zight.

Where is Zight located?

Zight is headquartered at 548 Market St, San Francisco, California US.
lightning

Peers used Zight for collaboration and content management

Zight Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.82/5

Read Reviews (4)
Custom Reports

4.72/5

Read Reviews (448)
Analytics

4.27/5

Read Reviews (34)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.82/5

Read Reviews (4)
Custom Reports

4.72/5

Read Reviews (448)
Analytics

4.27/5

Read Reviews (34)

Software Failure Risk Guidance

?

for Zight

Overall Risk Meter

Low Medium High

Top Failure Risks for Zight

ZIGHT, INC News

Product

Zight Launches Zight Agent to Turn Screen Recordings into Automated ...

Zight has launched Zight Agent, a new feature that transforms screen recordings into automated AI workflows. This innovation allows users to convert visual content into actionable tasks, enhancing efficiency in areas like customer support and product debugging. Zight Agent integrates with existing systems, enabling AI to interpret and execute tasks autonomously, thus improving workflow automation and reducing manual effort.

Partnership

New Lucid Software integration to improve collaboration

Lucid Software has integrated with CloudApp to enhance asynchronous collaboration within its visual collaboration suite. This integration allows users to embed and play videos directly in Lucidchart and Lucidspark, facilitating better communication and collaboration. The partnership aims to streamline workflows and improve productivity by reducing the need for additional meetings and documentation.

Product

Zight Launches System Audio and Smart Actions: Seamless Meeting Recording and AI-Powered Productivity - PR Newswire

Zight introduces System Audio and Smart Actions for easy meeting recording and AI-driven productivity enhancements.

Product

Zight Launches System Audio and Smart Actions : Seamless Meeting Recording and AI - Powered Productivity

Zight launches System Audio and Smart Actions, enhancing meeting recording and productivity with AI-driven tools for automating SOPs, bug reports, and guides, positioning itself as an all-in-one platform.

ZIGHT, INC Profile

Company Name

ZIGHT, INC

Company Website

https://zight.com/

HQ Location

548 Market St, San Francisco, California US

Employees

11-50

Social

Financials

SERIES A