Voyc is a Call center Software that monitors 100% of contact center interactions with speech analytics AI, identifies complaints and vulnerable customers and improves agent performance. It ensures all the customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate.
Vendor: Voyc Technologies (Pty) Ltd.
Founded: 2018
Company Size: 1-10
HQ Location: Wilhelmina van Pruisenweg 35, 2595 AN Den Haag
Financials: PRE-SEED
Vendor: Alliant Insurance Services, Inc.
HQ Location: 301 Fields Lane Brewster, NY 10509-2621
Vendor: Cisco Systems, Inc.
Founded: 1984
Company Size: 10001+
HQ Location: Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA
Financials: IPO
Vendor: Course5 Intelligence Limited
HQ Location: 3600 136th Pl SE, Suite 305, Bellevue, Washington 98006, US
enthu.ai
Conversation intelligence platform Voice AI capabilities for sales teams & contact centers
Enthu.ai is a conversation intelligence software that helps to improve contact center performance without listening to even a single call. It helps to drive meaningful intelligence from customer conversations for the team to perform better. It increases conversion rate and QA efficiency, improvement in CSAT, and faster agent onboarding.
Vendor: Enthu AI Technologies Pvt. Ltd.
Company Size: 1-10
HQ Location: 2035, Sunset Lake Road Suit B-2 Newark, Delaware – 19702
Financials: PRE-SEED
Vendor: CallCruncher, Inc.
Company Size: 1-10
HQ Location: 84042, US
Financials: PRIVATE
Callminer Eureka Redact is a cloud-based compliance solution that applies machine learning and human-curated algorithms to identify and remove sensitive numerical PCI, PI, and for some GDPR elements from call transcripts and audio recordings. It helps to enhance customer relationships and improve ROI.
Vendor: CallMiner, Inc.
Company Size: 101-250
HQ Location: 200 West Street, Waltham, MA 02451, US
Financials: SERIES F
Callminer Eureka Alert is a Contact Center Software that provides AI-driven, real-time speech analytics for monitoring, alerting and redacting live calls for keywords, phrases and acoustics. It improves accuracy and speed to insight.
Vendor: CallMiner, Inc.
Company Size: 101-250
HQ Location: 200 West Street, Waltham, MA 02451, US
Financials: SERIES F
ABSTRAKT is a Conversational Intelligence that helps to increase first call resolution and decrease handle time. It is a real-time alternative to reactive call recording analytics and works alongside any video conferencing or dialing/VoIP provider without any integrations. It maximizes workspace as needed and also helps reps and agents to switch between systems with zero interruptions.
Vendor: Abstrakt, Inc.
Founded: 2020
Company Size: 1-10
HQ Location: Phoenix, Arizona 85022, US
At MeetRecord, we empower revenue teams with AI-powered Revenue Intelligence, turning customer conversations into actionable insights. Our solution drives deal acceleration, automates coaching, and uncovers winning patterns, enabling sales teams to enhance performance and build a culture of success.
Vendor: Outdoo
HQ Location: 2035 Sunset Lake Road, Newark, DE 19702
Archenia is a Qualified Lead that uses intelligent technology in conjunction with real people to deliver high-quality customer prospects every time. Archenia assists in the resolution of some of the most pressing issues in performance marketing while also allowing consumers to interact with the brand over the phone or via text within a single conversation. It contributes to a higher conversion rate, a better customer experience, and an increase in consumer response rate.
Vendor: Archenia, Inc.
Company Size: 11-50
HQ Location: 520 Pike St, Suite 2000, Seattle, Washington 98101, US
Financials: PRIVATE
Avoma is an AI Meeting assistant, collaboration and intelligence platform for sales and customer success teams. AI Meeting Assistant automatically transcribes, summarizes, and analyzes every meeting to provide actionable Conversation Intelligence. Avoma helps to increase close rates, shorten sales cycle, attain quota targets and reduce customer and revenue churn.
Vendor: Avoma, Inc.
Company Size: 101-250
HQ Location: 927 Industrial Ave, Palo Alto, California 94303, US
Financials: M&A
Spool is a real-time collaboration platform for sales teams, built on top of video conference platforms like Zoom. It helps customer-facing teams to perform better and save time synchronizing their conversations with collaborative actions in real-time.
Vendor: Spool
Founded: 2021
Company Size: 1-10
Financials: PRIVATE
Vendor: Rafiki Technologies, Inc.
Founded: 2020
Company Size: 1-10
HQ Location: 340 S Lemon Ave, #1202, Walnut, California 91789, US
We enable companies to automate and further improve interactions with people in real time in a language they understand, with a comfortable communication style, and via channels they like.
Vendor: Handy Technologies, Inc.
Company Size: 11-50
HQ Location: 6192 Coastal Highway, Lewes, Delaware 19958, County of Sussex
Financials: PRIVATE
CallSource is a leader for call tracking, lead management and business analytic solutions. It helps to collect business intelligence about customers, review, interpret and act on the information that will improve the profitability, and Increase ROI with better marketing attribution.
Vendor: CallSource
Company Size: 101-250
HQ Location: 5601 Lindero Canyon Road, Suite 200, Westlake Village, California 91362, US
Financials: PRIVATE
Callminer Eureka is a Contact Center Software and a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of customer interactions.
Vendor: CallMiner, Inc.
Company Size: 101-250
HQ Location: 200 West Street, Waltham, MA 02451, US
Financials: SERIES F
The Gryphon.ai is an end-to-end sales acceleration platform with a carrier-grade network infused with business intelligence and artificial intelligence. It allows for faster onboarding, improved top-of-funnel activity, accelerated deals through the funnel, streamlined customer onboarding, and reduced compliance risks. It helps to accelerate pipeline, advance deals and close more revenue faster than ever before.
Vendor: Gryphon Networks Corp
Founded: 1995
Company Size: 51-100
HQ Location: 1st Floor, Bonitas Office Park East, Southgate, Tyger Waterfront, Carl Cronje Drive, Tyger Valley, Bellville, 7530
Financials: PRIVATE
Tethr is an AI-based conversation intelligence platform that unlocks the hidden insights from customers' phone calls and chats. It helps to enhance customer relationships and improve efficiency.
Vendor: CollabIP, Inc.
Company Size: 11-50
HQ Location: 9606 N Mo Pac Expy, Austin, Texas 78759, US
Financials: SERIES A
Vendor: PhoneTrack
HQ Location: Glory Street 251, Curitiba, State of Paraná 80030-060, BR
Vendor: Salesforce, Inc.
Founded: 1999
Company Size: 10001+
HQ Location: 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Financials: IPO
Convin is a conversation intelligence software that records, transcribe, and analyzes all acquire customers and increase sales and revenue.
Vendor: Convin
Company Size: 1-10
HQ Location: Building Number #79 Balaji Nagar, SG Palya Bengaluru, 560029
Financials: PRIVATE
BoostUp is a revenue intelligence platform that helps revenue teams achieve predictable revenue, forecast more efficiently and reliably, shorten sales cycles, obtain higher win rates, achieve greater pipeline strength, and increase overall GTM effectiveness. It is used by sales organizations to achieve revenue excellence. It provides revenue teams with a flexible, unified platform that boosts revenue and sales performance.
Vendor: Terret
Founded: 2018
Company Size: 11-50
HQ Location: 2040 Martin Ave, Santa Clara, CA 95050
Financials: SEED
Cresta is a sales performance management platform that rapidly transforms contact center agents into experts with real-time suggested responses, coaching, and workflow automation. It helps to increases sales and revenue, improve customer care, and drive retention.
Vendor: Cresta
HQ Location: SAN FRANCISCO, CALIFORNIA