Net Promoter Score is a measure used to gauge customer satisfaction, loyalty and willingness of the customer to recommend a company's products and services. Continuous feedback loop across customer lifecycle and across all touchpoints is important to grow the revenue and NPS is the best barometer for this. This is where NPS Survey Tools and Platforms play a critical role in collecting customer feedback, decoding customer loyalty insights across touchpoints and uncover insight from customer sentiments and preferences.
Measuring Net Promoter Score is crucial and it is no longer about simple question and answer surveys. NPS survey platforms have evolved greatly to measure customer satisfaction at various points in the customer lifecycle and also across all channels like email, chatbots and messaging apps, text or SMS, mobile, native apps, offline surveys and more. Using NPS platforms businesses can
NPS has become a precursor to initiate and drive customer experience improvement programs.
We bring you a selection of the best NPS platforms that you can consider for your business.
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.
Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.
AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.
Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.
Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.
SurveySparrow’s NPS Survey Platform enables measure of customer loyalty across all touch-points by tracking and improving on the Net Promoter Score. In addition to customer feedback and tracking of measures on actions taken and progress, it enables new customer acquisition through promoter reviews. It can be used across industries such as Healthcare, Hospitality, Market Research and more and across all the customer facing functions such as Sales, Marketing and others.
Qualtrics Customer Experience is a Customer Experience Management (CXM) platform that collects feedback from across multiple channels and improves the digital customer journey. It fixes every broken experience, and increases customer loyalty and spend. It is designed to help businesses to manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention.
