3CLogic Cloud Call Center Overview
3CLogic's enterprise contact center solutions enhance agent productivity and reduce operational costs. Customer experience journeys are optimized using purpose-built technology.
Use Cases
Customers recommend Helpdesk Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using 3CLogic Cloud Call Center.
Business Priorities
Improve Digital And Social Presence and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using 3CLogic Cloud Call Center.
3CLogic Cloud Call Center Use-Cases and Business Priorities: Customer Satisfaction Data
3CLogic Cloud Call Center works with different mediums / channels such as Phone Calls. and Omnichannel.
3CLogic Cloud Call Center's features include Dashboard, and Recording. and 3CLogic Cloud Call Center support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also 3CLogic Cloud Call Center analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The solution also includes omnichannel communication through voice and digital channel presence, call- and screen-recording, dynamic scripting, text-to-speech, as well as customizable, consolidated dashboards, reporting, and analytics...." Peer review
3CLogic Cloud Call Center, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for 3CLogic Cloud Call Center
Top Industries
- Information Technology and Services
- Consumer Services
- Marketing and Advertising
Popular in
- Small Business
- Enterprise
- Mid Market
3CLogic Cloud Call Center is popular in Information Technology And Services, Consumer Services, and Marketing And Advertising and is widely used by Small Business, Enterprise, and Mid Market.
3CLogic Cloud Call Center Customer wins, Customer success stories, Case studies
What solutions does 3CLogic Cloud Call Center provide for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well 3CLogic Cloud Call Center solved their Contact Center Software needs. Cuspera uses 228 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Global Hospitality Leader Adopts 3CLogics AI-Powered Contact Center for ServiceNow Modernization
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Peers used 3CLogic Cloud Call Center for helpdesk management and social media analytics
3CLogic Cloud Call Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (24) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (24) |
Software Failure Risk Guidance
?for 3CLogic Cloud Call Center
Overall Risk Meter
Top Failure Risks for 3CLogic Cloud Call Center
3CLogic. News
3CLogic selected by Astreya to revolutionize IT
3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a modern, conversational alternative to email, improving operational efficiency, and reducing costs. The integration will unify digital channels, automate responses, and optimize agent performance through AI-driven insights.
3CLogic selected by Astreya to revolutionize IT Managed Services with ...
3CLogic has been selected by Astreya to integrate its Voice AI and contact center solutions with ServiceNow ITSM. This strategic partnership aims to enhance Astreya's service delivery by providing a unified customer experience, improving operational efficiency, and enabling real-time transcription and AI-driven insights. The collaboration will empower Astreya's service desk teams and reduce operating costs, with plans to expand these capabilities across additional divisions.
3CLogic Partners with NewRocket
3CLogic has launched its Voice AI Hub, a new solution designed to simplify the deployment of virtual agents. The platform enables businesses to integrate advanced voice automation into their customer service operations, improving efficiency and enhancing customer experiences. This release targets organizations seeking scalable voice AI solutions for contact centers.
3CLogic and NewRocket Forge Strategic Partnership to Deliver Seamless Contact Center Solutions for Financial Services with ServiceNow
3CLogic and NewRocket have formed a strategic partnership to deliver integrated contact center solutions for financial services organizations, leveraging ServiceNow capabilities to enhance customer engagement and streamline operations.
3CLogic. Profile
Company Name
3CLogic.
Company Website
https://www.3clogic.com/HQ Location
3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US
Employees
101-250
Social
Financials
SERIES B
