ABSTRAKT: Use-Cases, Insights and Reviews | 2025 Cuspera

Abstrakt helped MJR Capital Services improve revenue collection. The company used Abstrakt to train agents and monitor calls. New collectors increased revenue collected by 67% in their first month. T...enured collectors saw a 51% lift in revenue. Agent onboarding time dropped by 87.5%. MJR now audits 100% of calls, up from 5-10%. RPCs converted to PADs increased by 377%.
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Abstrakt helped Jeffcoat Injury & Car Accident Lawyers improve their client intake process. The firm used Abstrakt's real-time agent assist, live coaching, and automated QA tools. In the first 6 mont...hs, signed on first call cases increased by 10%. After a year, 70% of eligible cases closed on the first call. Overall conversions rose by 9% in six months. Abstrakt also enabled 100% call auditing and improved training for new hires.
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Abstrakt helped Customer Acquisition Group speed up their quality assurance process. CAG used Abstrakt to reduce QA time by 83%. Agents increased their sales per hour by 300% in just one week. Manage...rs now get real-time feedback and can fix agent issues quickly. The tool is easy to use and helps agents improve with real-time guidance.
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Abstrakt helped CRF Solutions improve call coverage from 16.3% to 100%. CRF Solutions used Abstrakt to get call transcripts without recording audio, solving compliance and accuracy issues. The platfo...rm reduced new agent ramp time by over 50%, from more than a month to less than two weeks. Managers now save hours each week by reviewing transcripts and summaries instead of clarifying notes. CRF Solutions values the support and team at Abstrakt.
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Abstrakt helped Johnson & Johnson lower their average call handle time by 38%. Johnson & Johnson used Abstrakt to train and onboard new hires in their Customer Care team. The software gave agents rec...ommended responses and playbooks, making training faster and easier. Managers used Abstrakt to coach agents and keep calls compliant. Johnson & Johnson saw faster ramp time for new agents and better customer service with Abstrakt.
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Abstrakt helped Blue Signal improve their recruiting process. Before Abstrakt, recruiters struggled to focus on calls and manage notes. With Abstrakt, Blue Signal gained real-time call transcripts an...d talking points. This let recruiters work faster and have better conversations. The tool also made onboarding new recruiters easier. Blue Signal saw better send out metrics and faster admin work after using Abstrakt.
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