Aircall.io: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Aircall.io
Brand: Aircall.io
Rating: 4.36 (3650 reviews)

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3650)

Aircall | Cloud Call Center Software & Business Phone System

App Partner

Aircall.io Overview

Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Aircall.io.

Other use cases:

Contact List Management
Engagement Management
Collaboration
Workflow Management
Training & Onboarding
Lead Tracking
Conference Call Management

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Aircall.io.

Other priorities:

Enhance Customer Relationships
Improve Efficiency
Enter New Markets Internationally Or Locally
Scale Best Practices
Build Brand Awareness
Improve Visibility
Grow Market Share
Launch New Products
Improve ROI
Improve Internal Communications
Improve Brand Engagement
Improve Stakeholder Relations
Improve Consistency

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Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data

Aircall.io works with different mediums / channels such as Phone Calls. and Mobile.

Aircall.io's features include Recording, Personalization, Live Monitoring, etc. and Aircall.io support capabilities include Email Support, Chat Support, Phone Support, etc. also Aircall.io analytics capabilities include Analytics, and Custom Reports.

Reviews

"The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed." - Sara Tiffany

Aircall.io, XCALLY, VICIdial, DialMyCalls, Call-Em-All, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Aircall.io

Top Industries

Internet
Financial Services
Entertainment

Popular in

Small Business
Mid Market
Enterprise

Aircall.io is popular in Internet, Financial Services, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Aircall.io Use Cases

Why is Aircall.io the best choice for Helpdesk Management?

Aircall is a cloud-based phone system that streamlines customer support and sales operations. It provides features like automated call routing, call queuing, and integrations with other systems. The system is well-suited for small call centers but lacks advanced features for larger companies.

"...Outsourced healthcare call center services allow organizations to engage proactively with patients while saving resources and driving growth...." Healthcare Call Center Solution

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What benefits does Aircall.io offer for Call Recording?

What benefits does Aircall.io offer for Communication Management?

The communication management capabilities allow users to manage communications with customers, prospects, and investors. These tools track calls, monitor call volume, and provide call recordings for training purposes. However, it lacks text messaging capabilities, and searching for specific calls can be time-consuming.

"...The daily email that Aircall sends reminding me of any calls I need to follow up on is another great feature...." Peer review by Zach M., Account Manager

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What solutions does Aircall.io provide for Contact List Management?

Aircallio enables users to manage contact lists, share call histories, and add notes. Users can also track calls, coordinate contacts, and assign calls to colleagues. Aircall lacks the ability to manage call logs, contacts, and outgoing calls via a mobile app.

"...Seamlessly integrate with your CRM and help desk to access a 360-degree view of your customers history and tailor every interaction to fit their specific use case...." The call center solution for innovative software companies

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How efficiently Does Aircall.io manage your Engagement Management?

Aircallio streamlines customer support and sales engagement operations by managing and tracking calls, creating follow-up lists, and integrating with other business tools. Aircallio simplifies the process of making calls and following up with customers. Aircallio lacks SMS and video chat capabilities, which can be useful for customer engagement.

"...About Aircall Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations...." Peer review

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57+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Sara Tiffany General Manager AirTreks	The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed. Testimonial By Sara Tiffany
Kateryna Keretsman Head of BDR Socialbakers	For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close. Testimonial By Kateryna Keretsman
Anton Zillberberg CEO and Founder QuickStay	We examined a bunch of providers and Aircall was the only one that allowed us the flexibility to customize our customer service needs based on our business practices. Testimonial By Anton Zillberberg

CUSTOMERS	TESTIMONIALS
Sara Tiffany General Manager AirTreks	The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed. Testimonial By Sara Tiffany
Kateryna Keretsman Head of BDR Socialbakers	For a business development team, fast and easy dials are absolutely necessary. It directly impacts our velocity, and the volume of business we create and close. Testimonial By Kateryna Keretsman
Anton Zillberberg CEO and Founder QuickStay	We examined a bunch of providers and Aircall was the only one that allowed us the flexibility to customize our customer service needs based on our business practices. Testimonial By Anton Zillberberg

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Zizoo Entertainment	Entertainment	Case Study Zizoo Zizoo Makes Boat Holidays Easy, Aircall Ensures Smooth Sailing Read More
Adyen Financial Services	Financial Services	Case Study Adyen How Adyen’s Customer Support Simplifies Global Payments With Aircall + Zendesk Read More
Jayride Internet	Internet	Case Study Jayride How Jayride Soars to New Heights With Aircall Read More

Video

1 Cloud Phone System for Sales & Support Teams

Frequently Asked Questions(FAQ)

for Aircall.io

What is Aircall.io?

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.

The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.

What is Aircall.io used for?

Aircall.io is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Helpdesk Management, Call Recording and Communication Management .