Aircall.io: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Aircall.io
Brand: Aircall.io
Rating: 4.36 (3650 reviews)

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(3650)

Aircall | Cloud Call Center Software & Business Phone System

App Partner

Aircall.io Overview

Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Communication Management, as the business use cases that they have been most satisfied with while using Aircall.io.

Other use cases:

Contact List Management
Engagement Management
Collaboration
Workflow Management
Training & Onboarding
Lead Tracking
Conference Call Management

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Aircall.io.

Other priorities:

Enhance Customer Relationships
Improve Efficiency
Enter New Markets Internationally Or Locally
Scale Best Practices
Build Brand Awareness
Improve Visibility
Grow Market Share
Launch New Products
Improve ROI
Improve Internal Communications
Improve Brand Engagement
Improve Stakeholder Relations
Improve Consistency

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Aircall.io Use-Cases and Business Priorities: Customer Satisfaction Data

Aircall.io works with different mediums / channels such as Phone Calls. and Mobile.

Aircall.io's features include Recording, Personalization, Live Monitoring, etc. and Aircall.io support capabilities include Email Support, Chat Support, Phone Support, etc. also Aircall.io analytics capabilities include Analytics, and Custom Reports.

Reviews

"Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost." - Nicolas Bitner

Aircall.io, Talkdesk, NICE CXone, Bright Pattern, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Aircall.io

Top Industries

Internet
Financial Services
Entertainment

Popular in

Small Business
Mid Market
Enterprise

Aircall.io is popular in Internet, Financial Services, and Entertainment and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Aircall.io Use Cases

How does Aircall.io address your Helpdesk Management Challenges?

Aircall is a cloud-based phone system that streamlines customer support and sales operations. It provides features like automated call routing, call queuing, and integrations with other systems. The system is well-suited for small call centers but lacks advanced features for larger companies.

"...Outsourced healthcare call center services allow organizations to engage proactively with patients while saving resources and driving growth...." Healthcare Call Center Solution

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How does Aircall.io facilitate Call Recording?

Aircall enables users to record calls for later playback and sharing. The system can automatically record calls or allow users to manually archive them. However, users must inform callers before recording their conversations.

"...I use aircall from my Macbook and iPhone, and we share a lot of call recordings internally for staff training...." Peer review by Nicholas H, Director of Partnerships - APAC/EMEA, Computer Software

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How can Aircall.io enhance your Communication Management process?

The communication management capabilities allow users to manage communications with customers, prospects, and investors. These tools track calls, monitor call volume, and provide call recordings for training purposes. However, it lacks text messaging capabilities, and searching for specific calls can be time-consuming.

"...It combines all of my needs in one place the ability to listen to calls, track analytics and the aesthetically pleasing interface...." Peer review by Administrator

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How can Aircall.io optimize your Contact List Management Workflow?

Aircallio enables users to manage contact lists, share call histories, and add notes. Users can also track calls, coordinate contacts, and assign calls to colleagues. Aircall lacks the ability to manage call logs, contacts, and outgoing calls via a mobile app.

"...We need a phone system to contact our clients that is reliable...." Peer review by User

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What solutions does Aircall.io provide for Engagement Management?

Aircallio streamlines customer support and sales engagement operations by managing and tracking calls, creating follow-up lists, and integrating with other business tools. Aircallio simplifies the process of making calls and following up with customers. Aircallio lacks SMS and video chat capabilities, which can be useful for customer engagement.

"...We want to understand how many of our calls are immediate requests and how many of them are following up or checking in on people...." Case Study Stretford Public Hall

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57+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Aircall.io solved their Contact Center Software needs. Cuspera uses 3650 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Nicolas Bitner Business Solutions Director Follow Analytics	Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner
Eric Pratt Managing Partner Revenueriver	We chose to partner with Aircall because we believe in their solution. Great features and integrations, responsive support, and a pricing structure that makes sense for our clients make partnering with Aircall a slam dunk. Testimonial By Eric Pratt
Ross Bixler VP of Operations Home Bay	Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler

CUSTOMERS	TESTIMONIALS
Nicolas Bitner Business Solutions Director Follow Analytics	Best product I've seen so far. I have been trying a lot of other call center softwares and it's by far the best. It does what it promises (easy setup, great call quality, excellent customer service) at a very low cost. Testimonial By Nicolas Bitner
Eric Pratt Managing Partner Revenueriver	We chose to partner with Aircall because we believe in their solution. Great features and integrations, responsive support, and a pricing structure that makes sense for our clients make partnering with Aircall a slam dunk. Testimonial By Eric Pratt
Ross Bixler VP of Operations Home Bay	Most importantly for me, the Salesforce integration allowed us to give agents access to key communication channels from one central hub without compromising on enterprise call center functionality. Testimonial By Ross Bixler

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Baguette Atelier Consumer Goods	Consumer Goods	Case Study Baguette Atelier The Gold Standard of Voice Read More
Jukin Media Entertainment	Entertainment	Case Study Jukin Media How Front and Aircall let Jukin Media build efficient communication at scale Read More
Adore Me Retail	Retail	Case Study Adore Me How Aircall helped Adore Me increase its users Read More

Video

1 Cloud Phone System for Sales & Support Teams

Frequently Asked Questions(FAQ)

for Aircall.io

What is Aircall.io?

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.

The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.

What is Aircall.io used for?

Aircall.io is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Helpdesk Management, Call Recording and Communication Management .