Aivo AgentBot Overview

Aivo Conversational AI transforms customer engagement through its advanced omnichannel tools and live agent solutions. This platform leverages a new generation of Conversational AI, integrating with Generative AI to enhance interaction capabilities. Businesses can deliver unique, auto-generated responses alongside secure transactional communications, ensuring superior customer experiences. As a Meta Business Partner, Aivo facilitates seamless conversational journeys across platforms like WhatsApp, Facebook, and Instagram, driving business growth. The platform's adaptability is evident in its strategies for peak sales events like Hot Sale and Black Friday, optimizing the entire customer journey.

Use Cases

Customers recommend Knowledge Management, Contact List Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Aivo AgentBot.

Other use cases:

  • Generation Of New Leads
  • Content Publishing
  • Social Media Analytics
  • Lead Qualification
  • Customer Feedback Management
  • Engaging And Following Up
  • Channel Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Aivo AgentBot.

Other priorities:

  • Increase Sales & Revenue
  • Establish Thought Leadership
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Aivo AgentBot Use-Cases and Business Priorities: Customer Satisfaction Data

Aivo AgentBot works with different mediums / channels such as Chat.

Aivo AgentBot's features include Bot, Personalization, and Ticketing. and Aivo AgentBot support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Aivo AgentBot analytics capabilities include Custom Reports, and Analytics.

Aivo AgentBot, Chatbot, Zoom Virtual Agent, SmatBot, 247.ai, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Aivo-Agentbot automates customer service to solve queries instantly. It offers a no-code, simple way to design service experiences.

Comprehensive Insights on Aivo AgentBot Use Cases

How can Aivo AgentBot enhance your Knowledge Management process?

What solutions does Aivo AgentBot provide for Contact List Management?

How can Aivo AgentBot optimize your Sending & Publishing Communications Workflow?

How can Aivo AgentBot optimize your Generation Of New Leads Workflow?

14+ more Business Use Cases

33 buyers and buying teams have used Cuspera to assess how well Aivo AgentBot solved their Chatbot needs. Cuspera uses 270 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.

Case Studies

Financial Services

CASE STUDY Efecty

Aivo's AgentBot and Help platforms helped Efecty automate over 2.5 million customer queries. Efecty reduced support costs by 20% and cut phone calls by 48%. The average support time dropped to 1 minu...te. Efecty used conversational AI to provide 24/7 support across web, app, and WhatsApp. The solution improved customer experience and empowered agents with faster access to information.

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Information Technology and Services

CASE STUDY Nimbi

Aivo's AgentBot and Live helped Nimbi improve customer service. Nimbi used the virtual assistant to handle 83% of inquiries and reach a 93% resolution rate. The average support time dropped to 1 minu...te and 40 seconds. The AI chatbot works with human agents to give fast, high-quality answers. Nimbi's team and the virtual assistant now provide 24/7 support and a better user experience.

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Banking

CASE STUDY Banco Solidario

Banco Solidario used AgentBot and Genesys Cloud to modernize customer service. They automated FAQs and transactional queries with a conversational AI assistant named Marisol. The bank reduced transfe...rs to human agents from 35% to 14%. Marisol handled three times more daily inquiries during the pandemic. The solution achieved 86% effectiveness and 90% retention. Security features included encrypted data and two-step authentication.

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Banking

CASE STUDY Banorte Pensiones

AgentBot helped Banorte Pensiones automate customer service on WhatsApp. The bank wanted to improve service for retirees and make it easier to manage pensions. They used Engageware’s AI-powered virtu...al assistant to answer questions 24/7 on WhatsApp, web, and app. 43% of monthly services now run through the virtual assistant. The bank automated $2 million in credit applications and reached an 80% customer satisfaction rate.

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Banking

CASE STUDY Banco Comafi

Aivo's AgentBot and Live helped Banco Comafi automate customer service and sales. The bank wanted a fast, secure, 24/7 support channel. They launched Sofia, an AI virtual assistant, on web chat and W...hatsApp. Sofia handled 100,000 monthly conversations with a 98% resolution rate. Customers now complete 34 banking tasks on WhatsApp. Banco Comafi saw a 387% increase in virtual assistant interactions.

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Telecommunications

CASE STUDY NetUno

Aivo's virtual assistant helps NetUno offer 24/7 customer service on WhatsApp. NetUno manages over 20,000 conversations each month with 90% query resolution. The solution automates key tasks like pay...ments, activations, and tech support. This reduces call center workload and boosts customer satisfaction. NetUno is a leader in telecommunications.

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lightning

Peers used Aivo AgentBot for knowledge management and contact list management

Aivo AgentBot Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (29)
Custom Reports

4.22/5 ★

Read Reviews (12)
Analytics

4.01/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5 ★

Read Reviews (29)
Custom Reports

4.22/5 ★

Read Reviews (12)
Analytics

4.01/5 ★

Read Reviews (12)

Software Failure Risk Guidance

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for Aivo AgentBot

Overall Risk Meter

Low Medium High

Top Failure Risks for Aivo AgentBot

Aivo Profile

Company Name

Aivo

Company Website

https://www.aivo.co/en/

HQ Location

161 Mission St, CA 94103

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