Akita Overview
Akita's Customer Success Software helps Customer Success Managers monitor account health and customer data. Churn rates are lowered and revenue is increased.
Use Cases
Customers recommend Customer Feedback Management, Helpdesk Management, Playbook Creation, as the business use cases that they have been most satisfied with while using Akita.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Akita.
Akita Use-Cases and Business Priorities: Customer Satisfaction Data
Akita works with different mediums / channels such as E-Mail. Chat. and Slack.
Akita's features include Alerts: Popups & Notifications, and Ticketing. and Akita support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Akita analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Native integrations with a range of cloud applications covering accounting, billing & invoicing, eCommerce, payment processing, CRM, customer support and help desk, email marketing, event management, lead generation, marketing automation, customer satisfaction, project management, telephony, time tracking, and more enable users to connect the tools they already use to their Akita account...." Peer review
Akita, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Akita
Top Industries
- Computer Software
Popular in
Akita is popular in Computer Software, and is widely used by
Comprehensive Insights on Akita Use Cases
What Are the key features of Akita for Customer Feedback Management?
How can Akita enhance your Helpdesk Management process?
How efficiently Does Akita manage your Playbook Creation?
What makes Akita ideal for Upselling?
15+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Akita solved their Help Desk needs. Cuspera uses 175 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Akita for customer feedback management and helpdesk management
Akita Features
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (2) |
Software Failure Risk Guidance
?for Akita
Top Failure Risks for Akita
Akita Profile
Company Name
Akita
Company Website
https://www.akitaapp.com/HQ Location
The Digital Hub, Crane Street, Dublin 8, IE
Employees
01-10
Social
Financials
PRIVATE
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