Algoworks: Use-Cases, Insights and Reviews | 2025 Cuspera

Algoworks helped a Washington DC based e-commerce firm improve their customer support services. The firm wanted to integrate their Salesforce CRM with their existing telephony system. Algoworks propo...sed a solution using OpenCTI tools to integrate Salesforce with the Fonality telephony service. This integration allowed the firm to better connect with their 70 million customers by streamlining their lead tracking and call management processes.
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Algoworks developed a Salesforce community-based web and mobile solution for a US-based healthcare service provider. The challenge was to connect physicians, corporate employees, and insurance provid...ers on a single platform. The solution streamlined data entry and integrated seamlessly with Salesforce. The portal provided user and role-based access, allowing stakeholders to access insurance policies and data easily. This improved the connection between different stakeholders and reduced data entry efforts.
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Consumer Testing Laboratories used the Algoworks Case Management App to improve their case management process. The app allows users to merge similar cases, split cases into sub-cases, and monitor cas...e SLAs with an intuitive flag system. Scott O'Brien, Director at Consumer Testing Laboratories, praised the app for reducing overall resolution times significantly. The app is considered a must-have for those using the Case object.
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A US-based e-commerce business needed a new business intelligence solution to handle their growing data analytics needs. They were using Informatica and MySQL databases, which were costly to scale. A...lgoworks proposed a Cloudera Hadoop-based solution to save resources and improve scalability. The new solution included data migration, creating data processing engines, and integrating with Tableau. This approach provided a cost-effective and powerful analytics engine to support their expanding business.
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A New York diamond merchant faced challenges with excessive paperwork and inefficient processes in buying, processing, and selling jewelry. They needed a system to track workflow and manage inventory... and finances effectively. Algoworks provided a Salesforce-based solution, integrating hardware and financial systems, to automate their processes. This helped the merchant go paperless and enabled cloud-based workflow tracking, improving efficiency and reducing costs.
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A UK-based construction company needed to improve efficiency in inventory, quote, and document management. They were using Microsoft Dynamics NAV for inventory management but required a solution to i...ntegrate with it. Algoworks proposed a Salesforce-based solution. They integrated Salesforce with Microsoft Dynamics NAV using restful APIs, allowing seamless data transfer. This integration improved the company's performance by 30%.
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