Amelia Overview
Amelia, The Most Human AI™, enhances user experiences through conversation, expression, emotion, and understanding, driving deeper connections and business value. It offers custom, no-code Conversational AI at scale and provides personalized customer service with multilingual capabilities.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Amelia.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Amelia.
Amelia Use-Cases and Business Priorities: Customer Satisfaction Data
Amelia works with different mediums / channels such as Phone Calls.
Amelia's features include Personalization, and Bot. and Amelia support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Amelia analytics capabilities include Analytics, and Custom Reports.
Peer review evidence (same sources as the product rating summary)
"...Opening of IPsoft s highly interactive customer briefing centre (at their NYC HQ) that showcases Amelia s features and use-cases. ..." Event Report: IPsoft Digital Workforce Summit 2018
"...We expect adoption of technologies like 1Desk and Amelia to accelerate as the benefits of IT support desk optimization continue to be realized...." How AI Completely Reinvents Internal IT Support
"...She accurately recognizes customer intent on more than 90% of calls, and customer satisfaction has increased...." Case Study Telefónica
Amelia, Chatbot, Zoom Virtual Agent, Comm100, freshdesk, etc., all belong to a category of solutions that help Chatbot. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Amelia
Top Industries
- Telecommunications
- Banking
Popular in
Amelia is popular in Telecommunications, and Banking, and is widely used by
Amelia Customer wins, Customer success stories, Case studies
What Are the key features of Amelia for Engagement Management?
What benefits does Amelia offer for Helpdesk Management?
What Are the key features of Amelia for Measuring Customer Satisfaction?
What makes Amelia ideal for Knowledge Management?
172 buyers and buying teams have used Cuspera to assess how well Amelia solved their Chatbot needs. Cuspera uses 391 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Chatbot needs.
MUSC Health - Healthcare - Very Large
MUSC Health expands use of SoundHound's AI agent platform to retail and ...
The Amelia Story
Peers used Amelia for engagement management and helpdesk management
Amelia Competitors
Amelia Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (60) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (33) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (60) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (33) |
Software Failure Risk Guidance
?for Amelia
Overall Risk Meter
Top Failure Risks for Amelia
SoundHound AI Inc News
SoundHound AI Named Leader in Gartner's 2026 Magic Quadrant for ...
SoundHound AI has been named a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms. This recognition highlights SoundHound's advancements in voice-native AI technology and its Agentic+ framework, which supports the deployment of autonomous AI agents across various industries. The Amelia 7.0 platform enhances customer service and operational automation, underscoring the importance of voice-enabled automation in enterprise operations.
SoundHound AI Named a Leader in the 2026 Gartner® Magic
SoundHound AI has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms, highlighting its strong vision and execution capabilities. The company's Amelia 7 platform is praised for its voice-native design and ability to handle complex tasks. SoundHound's OASYS platform further enhances its offerings by autonomously managing conversational agents, driving significant value across various industries.
SoundHound AI Named a Leader in the 2026 Gartner® Magic QuadrantTM for ...
SoundHound AI has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms. This accolade highlights SoundHound's strong market position and innovative capabilities, particularly its Amelia 7 platform, which is praised for its voice-native design and ability to execute complex tasks. The company has expanded its market presence through strategic acquisitions, enhancing its enterprise-ready conversational AI ecosystem.
SoundHound AI Named a Leader in Gartner Magic Quadrant for ...
SoundHound AI has been recognized as a Leader in Gartner's Magic Quadrant for Conversational AI Platforms. This recognition highlights SoundHound's strong market position and advanced capabilities in conversational AI, particularly with its Amelia 7 platform and the newly launched OASYS platform, which enhances operational efficiency through self-learning AI agents.
SoundHound AI Inc Profile
Company Name
Company Website
https://www.soundhound.com/HQ Location
Santa Clara, California
Employees
101-250
Social
Financials
PRIVATE
