Ameyo Emerge Overview

Ameyo-emerge helps drive cost savings and reduce total cost of ownership for users. Significant benefits are provided by Ameyo's virtual call center software.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Ameyo Emerge.

Other use cases:

  • Communication Management
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Ameyo Emerge Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo Emerge works with different mediums / channels such as Phone Calls. Offline. Events etc.

Reviews

"...It helps to manage all customers interactions on a single screen...." Peer review by Consultant

Ameyo Emerge, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Ameyo Emerge Use Cases

What benefits does Ameyo Emerge offer for Helpdesk Management?

What benefits does Ameyo Emerge offer for Engagement Management?

Case Studies

Financial Services

CASE STUDY Spice Money

Ameyo provided its Mobile Agent App Solution to Spice Money. Spice Money needed to support remote agents and lacked remote-ready infrastructure. Ameyo enabled agents to use their own devices and moni...tor performance remotely. Within two weeks, Spice Money reached 100% productivity and handled customer queries with 50% of agent capacity. The solution reduced turnaround time and was easy to deploy.

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Sports

CASE STUDY iMarque Solutions

Ameyo's remote contact center solution helped iMarque Solutions lower operational costs by 15%. iMarque faced issues with manual overheads, poor connect rates, and remote agent monitoring. Ameyo prov...ided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or fast internet. Managers gained better insights and tracking of agent performance. The solution was implemented quickly and smoothly.

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CASE STUDY Dr. Batra's Homeopathy

Ameyo's Truecaller verified brand identity solution helped Dr. Batra's Homeopathy improve their outbound call connect rate by 7-8%. The solution gave Dr. Batra's a green Caller ID, a verified busines...s badge, and a trusted brand presence. This helped reduce spam concerns and made their calls more recognizable. Dr. Batra's saw better business productivity and more effective spam management. The solution protected their brand identity and helped them stand out from unverified calls.

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Telecommunications

CASE STUDY Unitel

Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.

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CASE STUDY DocsApp

Ameyo Voice helped DocsApp improve their outbound call connect rates to 70-75%. DocsApp faced issues with fragmented customer data, a disintegrated CRM, poor connect rates, and high response times. A...meyo provided a unified agent desktop, smooth CRM integration, automated dialers, and real-time reporting. DocsApp used Ameyo’s multi-campaign login to manage multiple inbound and outbound campaigns. The solution made DocsApp’s call management more flexible and efficient.

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CASE STUDY SP Madrid

Ameyo Voice helped SP Madrid, a leading collections company in the Philippines, solve remote call center challenges. The company faced issues like no unified agent desktop, low call connect rates, an...d inefficient manual processes. Ameyo provided an all-in-one voice solution with automated dialer, in-built CRM, and real-time dashboards. SP Madrid migrated over 100 agents to remote work in less than 48 hours. The solution improved agent productivity, call connect rates, and business continuity.

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Ameyo Emerge Features

  • Low
  • Medium
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FEATURE RATINGS AND REVIEWS
Custom Reports

2.94/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

2.94/5 ★

Read Reviews (1)

Ameyo Emerge Integrations

Ameyo Emerge integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.94/5 ★

Read Reviews (1)

KnowMax

4.44 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Yellow.ai

4.28 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Ameyo Emerge

Top Failure Risks for Ameyo Emerge

Ameyo Pvt Ltd News

Partnership

Ameyo Collaborates With Instagram To Enhance Business Engagement - BW Businessworld

Ameyo teams up with Instagram to improve business interactions and engagement for companies.

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Ameyo Pvt Ltd Profile

Company Name

Ameyo Pvt Ltd

Company Website

//ameyo.com

HQ Location

Gurgaon, Haryana

Employees

251-500

Social

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Financials

SERIES A