AmplifAI Overview

AmplifAI transforms contact center operations by centralizing data to enhance agent performance and streamline leadership efficiency. Over 10,000 CX teams leverage its capabilities to unify disparate data sources, ensuring comprehensive insights into customer interactions. By optimizing actions through AI-driven analytics, AmplifAI systematically boosts performance metrics, aligning with strategic business outcomes. The platform supports quality assurance and coaching, making it a vital tool for teams aiming to refine customer experience and operational efficiency. A surprising aspect is its ability to handle complex data seamlessly, which empowers teams to make informed decisions swiftly.

Use Cases

Customers recommend Coaching, Engagement Management, Forecasting, as the business use cases that they have been most satisfied with while using AmplifAI.

Other use cases:

  • Measuring Customer Satisfaction
  • Performance Management
  • Helpdesk Management
  • Revenue Cycle Management
  • Workflow Management
  • Training & Onboarding
  • Create Learning Path
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Business Priorities

Improve Efficiency and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using AmplifAI.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve ROI
  • Shorten Ramp Up Time
  • Increase Sales & Revenue
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AmplifAI Use-Cases and Business Priorities: Customer Satisfaction Data

AmplifAI's features include Bot, Dashboard, and Personalization. and AmplifAI support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also AmplifAI analytics capabilities include Custom Reports, and Analytics.

AmplifAI, SalesScreen, Performyard, Lattice, LogicMonitor Platform, etc., all belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AmplifAI enhances performance and improves people in contact centers. Employee-centric AI is used to support and amplify teams, not replace them.

Popular Business Setting

for AmplifAI

Top Industries

  • Financial Services
  • Consumer Services
  • Automotive

Popular in

AmplifAI is popular in Financial Services, Consumer Services, and Automotive and is widely used by

Comprehensive Insights on AmplifAI Use Cases

How can AmplifAI optimize your Coaching Workflow?

What makes AmplifAI ideal for Engagement Management?

What solutions does AmplifAI provide for Forecasting?

How does AmplifAI facilitate Measuring Customer Satisfaction?

How can AmplifAI enhance your Performance Management process?

19+ more Business Use Cases

139 buyers and buying teams have used Cuspera to assess how well AmplifAI solved their Sales Performance Management needs. Cuspera uses 316 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Performance Management needs.

Case Studies

Financial Services

CASE STUDY PREMIER Bankcard

AmplifAI helped PREMIER Bankcard improve collector performance and productivity. The company struggled to meet collections goals and supervisors spent too much time on manual data analysis. AmplifAI'...s AI-driven performance enablement platform gave leaders better visibility and coaching tools. Collection dollars per hour increased by 3.4 points, adding $5.8 million in annualized collections. Sites using AmplifAI outperformed others, with 11.6 points versus 8.2 points in DPH.

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Financial Services

CASE STUDY A national financial services contact center

AmplifAI helped a national financial services contact center fix slow and inconsistent reporting. The center had siloed tools and manual processes that made it hard to track performance. AmplifAI uni...fied data from systems like Eleveo and Medallia. Leaders and agents now see real-time metrics and clear goals. Coaching is now standardized and personalized. Teams trust the data and work together to improve customer experience.

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CASE STUDY Sagility

AmplifAI helped Sagility improve coaching efficiency in their contact centers. Sagility used AmplifAI’s AI-driven software to analyze agent data and provide action plans for supervisors. During the b...usy Open Enrollment period, Sagility increased coaching effectiveness by 30%. The company also exceeded its Net Promoter Score (NPS) target. AmplifAI enabled Sagility to scale onboarding and maintain high customer experience standards.

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Retail

CASE STUDY The Home Depot

AmplifAI helped The Home Depot improve agent productivity, customer satisfaction, and revenue. The company used AmplifAI to measure coaching impact and identify key agent behaviors. They saw a 4% inc...rease in agent productivity and a 20% rise in customer satisfaction. Annual revenue increased by $135 million. Agents gained more control over their performance and saw direct results in key metrics.

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Consumer Goods

CASE STUDY Thrasio

AmplifAI helped Thrasio improve customer service for over 190 brands. Thrasio faced challenges with manual reporting and inconsistent agent coaching. AmplifAI's AI-driven platform automated performan...ce tracking and enabled targeted coaching. Thrasio saw a 600% increase in coaching sessions. First response time dropped by 71%. Issue resolution became 58% faster. Thrasio now delivers better support and higher productivity across its teams.

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Financial Services

CASE STUDY Prescott National Bank

AmplifAI helped Prescott National Bank improve call center performance. The bank used AmplifAI to unify data and automate coaching. Supervisors got a single view of agent performance. Coaching became... more consistent and data-driven. First call resolution improved by 16%. Customer satisfaction increased by 17%. The bank saved $1.4 million by reducing repeat calls.

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Performance Transparency

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Peers used AmplifAI for coaching and engagement management

AmplifAI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.47/5 ★

Read Reviews (17)
Custom Reports

4.57/5 ★

Read Reviews (34)
Analytics

4.24/5 ★

Read Reviews (18)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.47/5 ★

Read Reviews (17)
Custom Reports

4.57/5 ★

Read Reviews (34)
Analytics

4.24/5 ★

Read Reviews (18)

Software Failure Risk Guidance

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for AmplifAI

Overall Risk Meter

Low Medium High

Top Failure Risks for AmplifAI

AmplifAI Solutions Profile

Company Name

AmplifAI Solutions

Company Website

https://www.amplifai.com/

HQ Location

101 W Renner Rd #180, Richardson, Texas 75082, US

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