Appian Overview

Appian addresses the need for streamlined process orchestration and automation within businesses. As a leading platform, it integrates AI to enhance operational workflows, ensuring precision and efficiency. Businesses can design, automate, and optimize their processes, reducing manual efforts and minimizing errors. Appian's platform offers a comprehensive suite for process intelligence, allowing organizations to gain insights and make data-driven decisions. This solution is ideal for companies looking to transform their business processes, leveraging technology to stay competitive. A noteworthy aspect is the Appian Guarantee, underscoring their commitment to delivering effective process improvements.

Use Cases

Customers recommend Workflow Management, Sales Document Management, Engagement Management, as the business use cases that they have been most satisfied with while using Appian.

Other use cases:

  • Collaboration
  • Customer Case Management
  • Training & Onboarding
  • Social Media Analytics
  • Helpdesk Management
  • Customer Feedback Management
  • Communication Management
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Appian.

Other priorities:

  • Manage Risk
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Visibility
  • Improve Efficiency
  • Launch New Products
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Build Brand Awareness
  • Improve Consistency
  • Improve Brand Engagement
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Appian Use-Cases and Business Priorities: Customer Satisfaction Data

Appian's features include Bot, Recording, Dashboard, etc. and Appian support capabilities include Email Support, Chat Support, Phone Support, etc. also Appian analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Appian is well suited as a case management system for public sector due to its flexibility...." Peer review by Project Manager in Other

Appian, AgencyAnalytics, monday sales CRM, Sertifi, CobbleStone Contract Insight, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Appian streamlines business processes through low-code process automation and mining. Efficiency is driven by connecting customers, employees, and systems.

Popular Business Setting

for Appian

Top Industries

  • Financial Services
  • Telecommunications
  • Pharmaceuticals

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Appian is popular in Financial Services, Telecommunications, and Pharmaceuticals and is widely used by Large Enterprise, Enterprise, and Mid Market.

Appian Customer wins, Customer success stories, Case studies

How can Appian enhance your Workflow Management process?

What benefits does Appian offer for Sales Document Management?

What makes Appian ideal for Engagement Management?

What Are the key features of Appian for Collaboration?

How can Appian optimize your Customer Case Management Workflow?

41 buyers and buying teams have used Cuspera to assess how well Appian solved their Marketing Automation needs. Cuspera uses 5083 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Frequently Asked Questions(FAQ)

for Appian

What is Appian used for?

Appian is a Marketing Automation Software mainly used by its customers to Scale Best Practices and Acquire Customers by Workflow Management, Sales Document Management and Engagement Management .

What are the top features of Appian?

bot, Recording and Dashboard are some of the top features of Appian.

Who uses Appian?

Appian is used by Financial Services, Telecommunications and Pharmaceuticals among other industries.

What are Appian alternatives?

AgencyAnalytics, Monday Sales CRM, Sertifi and CobbleStone Contract Insight are popular alternatives for Appian.

Where is Appian located?

Appian is headquartered at 11955 Democracy Drive, Suite 1700, Reston, VA 20190.
lightning

Peers used Appian for workflow management and sales document management

Appian Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (211)
Analytics

3.93/5

Read Reviews (368)
Custom Reports

3.88/5

Read Reviews (547)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (211)
Analytics

3.93/5

Read Reviews (368)
Custom Reports

3.88/5

Read Reviews (547)

Software Failure Risk Guidance

?

for Appian

Overall Risk Meter

Low Medium High

Top Failure Risks for Appian

Appian News

Product

Appian Launches Agent Studio; Data Fabric 5x Faster, 50M Rows | APPN ...

Appian has launched Agent Studio and Composer, enhancing its platform with AI capabilities for enterprise processes. Agent Studio, now generally available, allows deployment of AI agents with full data access and governance. Composer has enabled over 130 organizations to build 1,300+ apps. The Data Fabric now supports 50 million rows with 5x faster write throughput and transparent encryption.

Financial

Appian Announces Third Quarter 2025 Financial Results

Appian reported a 21% year-over-year increase in third-quarter 2025 total revenue to $187 million, with cloud subscriptions revenue rising 21% to $113.6 million. The company achieved a GAAP net income of $7.8 million, reversing a loss from the previous year. Non-GAAP net income rose to $24.4 million, with adjusted EBITDA reaching $32.2 million.

Awards

Appian Named a Leader in 2025 Gartner Magic Quadrant for BOAT | APPN ...

Appian has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Business Orchestration and Automation Technologies (BOAT). This recognition highlights Appian's strengths in AI-driven process orchestration, connectivity, and a unified data fabric, which enable comprehensive enterprise automation. The platform's capabilities facilitate complex workflow orchestration and real-time observability.

Partnership

Appian Partners with Wotton Kearney to Transform Claims and Reporting Management with AI-Powered Solution - aapnews.aap.com.au

Appian has partnered with Wotton Kearney to implement an AI-powered solution called "OSCAR" for transforming claims and reporting management. This collaboration aims to modernize Wotton Kearney's legal operations, replacing legacy systems with the Appian Platform to enhance efficiency and client reporting. The system will integrate AI for automated data extraction and improve legal matter management workflows, significantly saving lawyer hours.

Appian Profile

Company Name

Appian

Company Website

https://appian.com/

Year Founded

1999

HQ Location

11955 Democracy Drive, Suite 1700, Reston, VA 20190

Employees

501-1000

Social

Financials

IPO