Appian Overview

Appian addresses the need for streamlined process orchestration and automation within businesses. As a leading platform, it integrates AI to enhance operational workflows, ensuring precision and efficiency. Businesses can design, automate, and optimize their processes, reducing manual efforts and minimizing errors. Appian's platform offers a comprehensive suite for process intelligence, allowing organizations to gain insights and make data-driven decisions. This solution is ideal for companies looking to transform their business processes, leveraging technology to stay competitive. A noteworthy aspect is the Appian Guarantee, underscoring their commitment to delivering effective process improvements.

Use Cases

Customers recommend Workflow Management, Sales Document Management, Engagement Management, as the business use cases that they have been most satisfied with while using Appian.

Other use cases:

  • Collaboration
  • Customer Case Management
  • Training & Onboarding
  • Social Media Analytics
  • Helpdesk Management
  • Customer Feedback Management
  • Communication Management
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Appian.

Other priorities:

  • Manage Risk
  • Enhance Customer Relationships
  • Improve ROI
  • Improve Visibility
  • Improve Efficiency
  • Launch New Products
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Establish Thought Leadership
  • Build Brand Awareness
  • Improve Consistency
  • Improve Brand Engagement
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Appian Use-Cases and Business Priorities: Customer Satisfaction Data

Appian's features include Bot, Recording, Dashboard, etc. and Appian support capabilities include Email Support, Chat Support, Phone Support, etc. also Appian analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The following up and reporting...." Peer review by Frederic F, Manager BPM

Appian, AgencyAnalytics, ExpertSender, monday sales CRM, Experiture Marketing Platform, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Appian streamlines business processes through low-code process automation and mining. Efficiency is driven by connecting customers, employees, and systems.

Popular Business Setting

for Appian

Top Industries

  • Financial Services
  • Telecommunications
  • Pharmaceuticals

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Appian is popular in Financial Services, Telecommunications, and Pharmaceuticals and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Appian Use Cases

How does Appian address your Workflow Management Challenges?

What solutions does Appian provide for Sales Document Management?

How can Appian enhance your Engagement Management process?

What solutions does Appian provide for Collaboration?

What benefits does Appian offer for Customer Case Management?

52+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well Appian solved their Marketing Automation needs. Cuspera uses 5083 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Case Studies

CASE STUDY EDP

EDP Renewables Unifies their ESG Workstreams and Streamlines Business Processes, Achieving a ROI of 10x initial investment.

Telecommunications

CASE STUDY Sprint

Sprint improved efficiency by 30% using Appian's low-code platform, enhancing process automation and data integration, leading to faster service delivery and increased customer satisfaction.

Insurance

CASE STUDY CNA

CNA improved global capabilities using Appian's low-code platform, enhancing process automation and efficiency. This resulted in streamlined operations and better resource management.

Education

CASE STUDY The University of South Australia

Appian integrates with UniSA’s online recruitment system and automates all onboarding processes.

Financial Services

CASE STUDY State Street

State Street used Appian's low-code platform to automate and improve workflows, enhancing customer onboarding and expanding automation across the organization for better outcomes.

Frequently Asked Questions(FAQ)

for Appian

What is Appian used for?

Appian is a Marketing Automation Software mainly used by its customers to Scale Best Practices and Acquire Customers by Workflow Management, Sales Document Management and Engagement Management .

What are the top features of Appian?

bot, Recording and Dashboard are some of the top features of Appian.

Who uses Appian?

Appian is used by Financial Services, Telecommunications and Pharmaceuticals among other industries.

What are Appian alternatives?

AgencyAnalytics, ExpertSender, Monday Sales CRM and Experiture Marketing Platform are popular alternatives for Appian.

Where is Appian located?

Appian is headquartered at 11955 Democracy Drive, Suite 1700, Reston, VA 20190.
lightning

Peers used Appian for workflow management and sales document management

Appian Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (211)
Analytics

3.93/5

Read Reviews (368)
Custom Reports

3.88/5

Read Reviews (547)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.96/5

Read Reviews (211)
Analytics

3.93/5

Read Reviews (368)
Custom Reports

3.88/5

Read Reviews (547)

Software Failure Risk Guidance

?

for Appian

Overall Risk Meter

Low Medium High

Top Failure Risks for Appian

Appian News

Product

Revolution on rails: Appian World 2025

Appian has announced a major update to its low-code automation platform, introducing new AI-powered features and enhancements to its Data Fabric. The release includes expanded AI integration, improved data unification, and advanced process automation tools. These upgrades aim to help enterprises accelerate digital transformation, streamline workflows, and leverage AI for smarter business operations.

Product

Appian Empowers Clients to Embed AI Directly into Business Processes

Appian has enhanced its low-code automation platform by embedding artificial intelligence (AI) directly into business process workflows. The latest Appian Platform release introduces native AI skills, including document classification, sentiment analysis, and generative AI, enabling organizations to automate complex tasks and improve decision-making. These AI features are designed to accelerate digital transformation and deliver faster, more accurate business outcomes across industries.

Financial

Appian Announces First Quarter 2025 Financial Results

Appian has released its financial results for the first quarter of 2025, providing key insights into its recent business performance and revenue trends.

Product

Appian Embeds Agentic AI into Business Processes to Deliver Scalable, Governable Enterprise Value - Laotian Times

Appian has announced new agentic AI features and Data Fabric enhancements for its Appian Platform. The update includes the beta launch of Agent Studio and the general availability of AI Document Center. These additions aim to help organizations automate and govern business processes, enabling real-time insights and scalable enterprise value.

Appian Profile

Company Name

Appian

Company Website

https://appian.com/

Year Founded

1999

HQ Location

11955 Democracy Drive, Suite 1700, Reston, VA 20190

Employees

501-1000

Social

Financials

IPO