Balto Overview
Balto guides call center agents with real-time insights and scores calls. Conversations are analyzed and successful strategies are scaled.
Use Cases
Customers recommend Sales Coaching, Sales Call Management, Contact Center Performance Management, as the business use cases that they have been most satisfied with while using Balto.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Balto.
Balto Use-Cases and Business Priorities: Customer Satisfaction Data
Balto works with different mediums / channels such as Phone Calls. and Chat.
Balto's features include Alerts: Popups & Notifications, Dashboard, Recording, etc. and Balto support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Balto analytics capabilities include Analytics, and Custom Reports.
Reviews
"Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager." - Rich Ackerman
Balto, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Balto
Top Industries
- Oil & Energy
- Financial Services
- Manufacturing
Popular in
- Mid Market
- Small Business
- Enterprise
Balto is popular in Oil & Energy, Financial Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Balto Use Cases
How can Balto optimize your Sales Coaching Workflow?
What benefits does Balto offer for Sales Call Management?
What makes Balto ideal for Contact Center Performance Management?
What solutions does Balto provide for Onboarding?
How does Balto address your Customer Feedback Management Challenges?
12+ more Business Use Cases
42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman |
|
|
Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco |
|
|
Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rich Ackerman Operations Analyst MRS |
Balto works like a coach on your shoulder. It is an extremely helpful and wonderful tool to use. Overall, the more I'm getting into it, the more excited I am about using it as a manager. Testimonial By Rich Ackerman |
|
Chaz Tedesco Senior Systems Analyst Momentum Solar |
Balto helps newer agents to learn the script faster, handle sophisticated objections more efficiently, turn a lost opportunity into a won opportunity. The platform is very simple and its configuration is very straight forward. Testimonial By Chaz Tedesco |
|
Martin To Sales Development Manager American Homes 4 Rent |
Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Hospital & Health Care
|
Hospital & Health Care |
CASE STUDY Gonzaba Medical GroupRead More |
|
Hospital & Health Care
|
Hospital & Health Care |
CASE STUDY Gonzaba Medical GroupRead More |
Video
Balto: AI-Powered Contact Center at Your Fingertips
Peers used Balto for sales coaching and sales call management
Balto Competitors
Balto Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (38) |
Software Failure Risk Guidance
?for Balto
Overall Risk Meter
Top Failure Risks for Balto
Balto Software, Inc. Profile
Company Name
Balto Software, Inc.
Company Website
https://balto.ai/HQ Location
Employees
11-50
Social
Financials
SERIES B
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