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Balto: Use-Cases, Insights and Reviews | 2025 Cuspera

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Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.

AI Powered

Balto Overview

Balto streamlines the complexities of contact centers by addressing key challenges such as inconsistent agent performance and inefficient manual processes. This AI-driven software provides real-time agent guidance, ensuring consistent customer interactions and improving call quality. Automated quality assurance (QA) eliminates the need for random call listening and manual scoring, allowing supervisors to focus on strategic coaching. Balto's insights deliver actionable business intelligence, helping leadership make informed decisions. By automating call summarization and reducing hold times, Balto enhances efficiency and reduces operational bottlenecks. This tool is crucial for contact centers aiming to improve customer satisfaction and agent productivity, positioning itself as a valuable asset in the sales coaching domain.

Use Cases

Customers recommend Sales Coaching, Sales Call Management, Contact Center Performance Management, as the business use cases that they have been most satisfied with while using Balto.

Other use cases:

Onboarding
Customer Feedback Management
Playbook Creation
Contact List Management
Sales Review & Feedback
Rep Engagement
Tracking & Monitoring Communications

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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Balto.

Other priorities:

Acquire Customers
Adopt Sales Best Practices
Ramp Up Sales New Hires Quickly
Improve Internal Communications
Grow Market Share

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Balto Use-Cases and Business Priorities: Customer Satisfaction Data

Balto works with different mediums / channels such as Phone Calls. and Chat.

Balto's features include Alerts: Popups & Notifications, Dashboard, Recording, etc. and Balto support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Balto analytics capabilities include Analytics, and Custom Reports.

Reviews

"Balto enables our sales reps to have very high-quality conversations in a short amount of time. It fundamentally changed the way we do things. With Balto, we've earned an additional $50,000 in monthly recurring revenue." - Aaron Asher

Balto, Xvoyant, worxogo, SharperAx, CallN, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Balto guides call center agents with real-time insights and scores calls. Conversations are analyzed and successful strategies are scaled.

Popular Business Setting

for Balto

Top Industries

Oil & Energy
Financial Services
Manufacturing

Popular in

Mid Market
Small Business
Enterprise

Balto is popular in Oil & Energy, Financial Services, and Manufacturing and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Balto Use Cases

How does Balto address your Sales Coaching Challenges?

How can Balto optimize your Sales Call Management Workflow?

How does Balto address your Contact Center Performance Management Challenges?

How can Balto enhance your Onboarding process?

How can Balto optimize your Customer Feedback Management Workflow?

12+ more Business Use Cases

42 buyers and buying teams have used Cuspera to assess how well Balto solved their Sales Coaching needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Aaron Asher Owner Arsenal Business Growth	Balto enables our sales reps to have very high-quality conversations in a short amount of time. It fundamentally changed the way we do things. With Balto, we've earned an additional $50,000 in monthly recurring revenue. Testimonial By Aaron Asher
Martin To Sales Development Manager American Homes 4 Rent	Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To
Roger Weiss President CACi	The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. A lot of our collectors in our daily immediate payment totals escalated by 75%. It's the most exciting new product that I've seen in the industry in... years, and I can't wait to see what's next with Balto. Testimonial By Roger Weiss

CUSTOMERS	TESTIMONIALS
Aaron Asher Owner Arsenal Business Growth	Balto enables our sales reps to have very high-quality conversations in a short amount of time. It fundamentally changed the way we do things. With Balto, we've earned an additional $50,000 in monthly recurring revenue. Testimonial By Aaron Asher
Martin To Sales Development Manager American Homes 4 Rent	Balto brings accountability straight to the face of the agent. Whenever we make changes to our scripting every single agent has that on screen immediately. Testimonial By Martin To
Roger Weiss President CACi	The most amazing thing to me about Balto is the immediate impact it had on our daily production and revenue. It was like flipping a switch, literally. A lot of our collectors in our daily immediate payment totals escalated by 75%. It's the most exciting new product that I've seen in the industry in... years, and I can't wait to see what's next with Balto. Testimonial By Roger Weiss

Case Studies

Education

CASE STUDY Pima Medical Institute

Balto helped Pima Medical Institute improve efficiency in its admissions contact center. The team used Balto’s Real-Time Guidance and Notetaker to speed up agent training and reduce manual work. Balt...o’s QA and Call Explorer features made it easy to score calls and track agent progress. The show rate for student interviews increased from 55% to 56.5%. Overall conversions from leads to interviews rose by 2.7%, resulting in thousands more student interviews.

CASE STUDY PJ Fitzpatrick

Balto helped PJ Fitzpatrick improve sales and training in their call center. The company wanted to make sales calls more natural and speed up new agent training. Balto's real-time guidance and dynami...c scripting let agents respond better to customers. Set rates grew by 35-40%, from 53% to 72%. Handle time dropped by 18%. Training time for new agents was cut by 12 hours. PJ Fitzpatrick now delivers better customer service and has a stronger team.

CASE STUDY Credit Control Corporation

Balto helped Credit Control Corporation improve debt collection operations. The company faced slow call analysis and hard agent training. Balto's AI tools cut call review time from a full day to two ...hours. Automated call categorization let supervisors focus on key calls. Dynamic prompts and micro-coaching improved agent negotiation and conversion rates. Credit Control saw lower costs, faster call handling, and better results with Balto.

CASE STUDY Renewal by Anderson

Balto helps Renewal by Anderson improve customer service for window replacement. The company uses Balto to give agents flexibility while keeping key messages consistent. Onboarding time for new hires... is shorter, saving money and helping agents get ready faster. Real-time coaching with Balto lets managers address issues or reinforce good practices during calls. Set rates improved compared to last year, showing better performance.

Health, Wellness and Fitness

CASE STUDY NYPCC

Balto gave NYPCC real-time guidance for their reps on every call. NYPCC wanted to make conversations more consistent and value-based. Balto helped reps handle objections and stay compliant. Call qual...ity improved and compliance issues dropped. Reps felt more confident and managers spent less time on corrective coaching.

CASE STUDY Redirect Health

Balto helped Redirect Health improve member experiences. Redirect Health used Balto to boost service quality and address stagnant NPS scores. Team members first worried about AI replacing jobs, but c...lear communication eased concerns. Compliance scores rose from 60-80% to 93-95%. NPS now stays between 65% and 70%. Balto GPT lets reps review calls and get instant feedback, making it a key part of their workflow.

Balto: AI-Powered Contact Center at Your Fingertips

Peers used Balto for sales coaching and sales call management

Balto Competitors

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Balto Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.51/5 ★ Read Reviews (17)
Analytics	4.47/5 ★ Read Reviews (26)
Custom Reports	4.15/5 ★ Read Reviews (38)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.51/5 ★ Read Reviews (17)
Analytics	4.47/5 ★ Read Reviews (26)
Custom Reports	4.15/5 ★ Read Reviews (38)

Software Failure Risk Guidance

for Balto

Overall Risk Meter

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Top Failure Risks for Balto

Balto Software, Inc. Profile

Company Name

Balto Software, Inc.

Company Website

https://balto.ai/

HQ Location

Employees

11-50

Social

Financials

SERIES B