Batch: Product updates, Customer stories, and Insights | 2026 Cuspera

Batch helped Refectory launch an omnichannel loyalty program. Refectory wanted to boost retention, increase opt-in rates, and collect better customer data. Batch unified customer data and enabled ema...il, push, and SMS campaigns. The CRM team migrated all campaigns in 2 weeks and can now launch scenarios in under an hour. Results include 63% of active users enrolled, a 74.9% opt-in rate (up from 50%), and a 2.3% reduction in churn in one year.
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Oscaro is a leading online auto parts retailer in Europe. They needed to improve how they managed customer data and reached their 5 million customers. Oscaro used Batch to unify their customer data a...nd run campaigns across email, push, and web channels. This helped them send more targeted messages and made their CRM teams more efficient. As a result, they saw a 242% increase in CRM campaigns and engaged 3.5 million customers through omnichannel campaigns.
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Batch helped Decathlon Coach boost user engagement for its annual 3-week challenge. Decathlon Coach used Batch to add push notifications to its email campaigns. The goal was to motivate users to exer...cise in November. The campaign sent motivational content through email and push. Over 3,000 users finished the challenge. The conversion rate was four times higher than in previous years.
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Batch helps Resilience deliver a personalized omnichannel patient experience. Resilience uses Batch’s email automations to send welcome emails and reminders to new patients. They run recruitment camp...aigns for live events using email, push, and in-app alerts. Recurring campaigns help patients discover content based on their needs. Batch enables faster campaign creation and personalized journeys for patients.
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Batch helped Accor grow its app audience by 296% in 18 months. Accor used Batch to send over 5900 personalized campaigns in 16 languages. The solution increased app traffic from Batch campaigns by 2x.... Accor's CRM teams gained more autonomy and impact. Batch enabled Accor to deliver unique, personalized mobile experiences to customers.
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Batch helped Le Monde Group grow its paid subscribers. Le Monde wanted to speed up digital transformation and improve user experience. They used Batch for welcome sequences, win-back campaigns, and e...xclusive offers. After 12 months, Le Monde saw 240 million website visits. Android opt-in rate reached 42%, and iOS opt-in rate hit 51%. Batch made campaign creation faster and improved subscriber engagement.
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