Batch Overview

Batch addresses the challenge of fragmented customer communication by offering a unified Customer Engagement Platform (CEP). It integrates email, SMS, push notifications, and marketing automation into a single interface. This platform enables CRM teams to execute campaigns across multiple channels efficiently, ensuring consistent messaging and engagement. Batch's solution is tailored for marketers who need to manage large-scale user interactions without sacrificing speed or scalability. The platform's dashboard is a daily tool for thousands of marketers, facilitating seamless omnichannel strategies and enhancing customer experiences.

Use Cases

Customers recommend Engagement Management, Identify Target Customers, Communication Management, as the business use cases that they have been most satisfied with while using Batch.

Other use cases:

  • Personalized Marketing
  • Relationship Marketing
  • Digital Marketing
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Batch.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Acquire Customers
See all business priorities See less business priorities

Batch Use-Cases and Business Priorities: Customer Satisfaction Data

Batch works with different mediums / channels such as Mobile. Website. Offline etc.

Batch's features include Alerts: Popups & Notifications, Personalization, and Dashboard. and Batch support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Batch analytics capabilities include Custom Reports, and Analytics.

Reviews

"Communicating with millions of users is always a challenge, but Batch delivered perfectly. Very happy to use their CRM platform for all our mobile apps." - Agnès Alazard

Batch, belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Batch optimizes CRM strategies with a 360° customer engagement platform. User experience is enhanced across all mobile channels.

Batch Customer wins, Customer success stories, Case studies

How does Batch facilitate Engagement Management?

How can Batch enhance your Identify Target Customers process?

How does Batch facilitate Communication Management?

9 buyers and buying teams have used Cuspera to assess how well Batch solved their Mobile Marketing needs. Cuspera uses 204 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

CUSTOMERS TESTIMONIALS
Batch testimonial

Agnès Alazard

Managing Director

Aufeminin
Communicating with millions of users is always a challenge, but Batch delivered perfectly. Very happy to use their CRM platform for all our mobile apps. Testimonial By Agnès Alazard
Batch testimonial

Edouard Morhange

Managing Director

Epicery (Monoprix)
Very happy with Batch. A great mobile CRM platform that lets us boost in-app sales by +18%. Testimonial By Edouard Morhange
Batch testimonial

Jérôme Perani

VP Audience & Partnerships VP

SFR Media
We benchmarked all other mobile marketing automation platforms and ended up choosing Batch for their superior tech and amazing customer support experience. Testimonial By Jérôme Perani
CUSTOMERS TESTIMONIALS
Batch testimonial

Agnès Alazard

Managing Director

Aufeminin
Communicating with millions of users is always a challenge, but Batch delivered perfectly. Very happy to use their CRM platform for all our mobile apps. Testimonial By Agnès Alazard
Batch testimonial

Edouard Morhange

Managing Director

Epicery (Monoprix)
Very happy with Batch. A great mobile CRM platform that lets us boost in-app sales by +18%. Testimonial By Edouard Morhange
Batch testimonial

Jérôme Perani

VP Audience & Partnerships VP

SFR Media
We benchmarked all other mobile marketing automation platforms and ended up choosing Batch for their superior tech and amazing customer support experience. Testimonial By Jérôme Perani

Refectory - Food & Beverages

Batch helped Refectory launch an omnichannel loyalty program. Refectory wanted to boost retention, increase opt-in rates, and collect better customer data. Batch unified customer data and enabled ema...il, push, and SMS campaigns. The CRM team migrated all campaigns in 2 weeks and can now launch scenarios in under an hour. Results include 63% of active users enrolled, a 74.9% opt-in rate (up from 50%), and a 2.3% reduction in churn in one year.

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Oscaro - Retail

Oscaro is a leading online auto parts retailer in Europe. They needed to improve how they managed customer data and reached their 5 million customers. Oscaro used Batch to unify their customer data a...nd run campaigns across email, push, and web channels. This helped them send more targeted messages and made their CRM teams more efficient. As a result, they saw a 242% increase in CRM campaigns and engaged 3.5 million customers through omnichannel campaigns.

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Decathlon Coach - Health, Wellness And Fitness

Batch helped Decathlon Coach boost user engagement for its annual 3-week challenge. Decathlon Coach used Batch to add push notifications to its email campaigns. The goal was to motivate users to exer...cise in November. The campaign sent motivational content through email and push. Over 3,000 users finished the challenge. The conversion rate was four times higher than in previous years.

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Resilience - Digital Health

Batch helps Resilience deliver a personalized omnichannel patient experience. Resilience uses Batch’s email automations to send welcome emails and reminders to new patients. They run recruitment camp...aigns for live events using email, push, and in-app alerts. Recurring campaigns help patients discover content based on their needs. Batch enables faster campaign creation and personalized journeys for patients.

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Accor - Hospitality

Batch helped Accor grow its app audience by 296% in 18 months. Accor used Batch to send over 5900 personalized campaigns in 16 languages. The solution increased app traffic from Batch campaigns by 2x.... Accor's CRM teams gained more autonomy and impact. Batch enabled Accor to deliver unique, personalized mobile experiences to customers.

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Le Monde Group - Media

Batch helped Le Monde Group grow its paid subscribers. Le Monde wanted to speed up digital transformation and improve user experience. They used Batch for welcome sequences, win-back campaigns, and e...xclusive offers. After 12 months, Le Monde saw 240 million website visits. Android opt-in rate reached 42%, and iOS opt-in rate hit 51%. Batch made campaign creation faster and improved subscriber engagement.

Read on →
lightning

Peers used Batch for engagement management and identify target customers

Batch Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.77/5 ★

Read Reviews (2)
Custom Reports

4.61/5 ★

Read Reviews (25)
Analytics

4.44/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.77/5 ★

Read Reviews (2)
Custom Reports

4.61/5 ★

Read Reviews (25)
Analytics

4.44/5 ★

Read Reviews (10)

Software Failure Risk Guidance

?

for Batch

Overall Risk Meter

Low Medium High

Top Failure Risks for Batch

Batch Profile

Company Name

Batch

Company Website

https://batch.com/

HQ Location

43, Rue Beaubourg, Paris, Île-de-France 75003, FR

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE