BirdEye: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: BirdEye
Brand: BirdEye
Rating: 4.79 (6752 reviews)

4.79 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(6752)

BirdEye: Online Review Management | Customer Review Software

AI Powered

BirdEye Overview

Birdeye addresses the challenge of managing brand reputation and social engagement for local businesses. It combines AI-driven tools to elevate brand perception and improve customer interactions. By harnessing AI, Birdeye enables businesses to effectively monitor and enhance their reputation across digital platforms. This solution also facilitates social media engagement, ensuring that customer experiences are consistently positive and aligned with brand values. A key feature is its integration capability with various apps, streamlining operations and providing actionable insights. Birdeye's approach ensures that businesses can stay ahead in a competitive market by maintaining a strong and positive online presence.

Use Cases

Customers recommend Rating And Review Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using BirdEye.

Other use cases:

Reputation Management
Communication Management
Social Media Management
Sales Review & Feedback
Contact List Management
Generation Of New Leads
Training & Onboarding

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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using BirdEye.

Other priorities:

Enhance Customer Relationships
Increase Sales & Revenue
Build Brand Awareness
Scale Best Practices
Establish Thought Leadership
Improve ROI
Improve Efficiency
Improve Internal Communications
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Consistency
Launch New Products
Increase Customer Life Time Value
Improve Visibility

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BirdEye Use-Cases and Business Priorities: Customer Satisfaction Data

BirdEye works with different mediums / channels such as Social Media.

BirdEye's features include Feedback Surveys, Dashboard, Ticketing, etc. and BirdEye support capabilities include Chat Support, Email Support, Phone Support, etc. also BirdEye analytics capabilities include Analytics, and Custom Reports.

Reviews

"So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted!" - Cindy Johnson

BirdEye, Okendo, NiceJob, Broadly, Grade.Us Review Management, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Birdeye is the leading review and messaging platform for multi-location businesses. Reviews are managed, leads converted, surveys conducted, and referrals obtained.

Popular Business Setting

for BirdEye

Top Industries

Hospital & Health Care
Consumer Services
Medical Practice

Popular in

Small Business
Mid Market
Enterprise

BirdEye is popular in Hospital & Health Care, Consumer Services, and Medical Practice and is widely used by Small Business, Mid Market, and Enterprise.

BirdEye Customer wins, Customer success stories, Case studies

What benefits does BirdEye offer for Rating And Review Management?

The system simplifies review requests to customers and provides an easy method for front desk staff to collect patient feedback. It consolidates online review management across multiple platforms and provides performance overviews. A limitation exists in that the software does not currently offer reports on the number of reviews per star rating per requesting agent.

"...You ll be able to get truly actionable insights from customer reviews in seconds...." Case Study Sona Med Spa

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What makes BirdEye ideal for Customer Feedback Management?

Birdeye offers a comprehensive suite of tools for managing customer feedback, including review generation, social listening, survey management, and customer support ticketing. The platform provides real-time insights and competitive benchmarking to help businesses improve customer satisfaction and drive growth. One limitation of Birdeye is the inability to use Net Promoter Score (NPS) scale in disposition checks.

"...This feedback from surveys has played a critical role in the building of their new clinic that is now underway...." Case Study HillCrest Animal Hospital

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What benefits does BirdEye offer for Engagement Management?

Birdeye Engagement Management enables businesses to monitor and manage online reputation, generate reviews, and engage with customers across multiple platforms. The software provides tools to analyze customer sentiment, track social media conversations, and respond to inquiries efficiently. Birdeye Engagement Management may require time to fully learn and implement.

"...With Messenger, Hartline could easily answer questions about promotions, then follow up after the service with a review request in the same text conversation...." Case Study Skin Spa Med

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How efficiently Does BirdEye manage your Reputation Management?

The software provides reputation management capabilities for businesses of all sizes. It enables businesses to collect, monitor, and market customer reviews. The software has a limited ability to manage social media reputations.

"...Birdeye has helped them manage their online reputation across all of their locations, respond to customer feedback quickly, and see where business strategy adjustments were needed...." Case Study Pangea Properties

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How efficiently Does BirdEye manage your Communication Management?

Birdeye offers a comprehensive suite of communication management tools. It facilitates review generation and marketing, social media management, and customer surveys. Birdeye’s lack of integration with other communication management systems limits its potential for users with existing platforms.

"...One of the most impressive and effective tools from birdEye is the way we can send a text message and emails to our clients...." Peer review by Gui S

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22 buyers and buying teams have used Cuspera to assess how well BirdEye solved their Reviews and Reputation needs. Cuspera uses 6752 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS	TESTIMONIALS
Cindy Johnson Marketing Manager Bass & Hall Dental Implant and Periodontal Partners LLP	So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson
Nic Seibert Marketing & Guest Relations Director Mountain Laurel Cabin Rentals	It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert
Heidi Morrison Operations Manager Structured Foundation Repairs Inc	BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately s...tarted see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! Testimonial By Heidi Morrison

CUSTOMERS	TESTIMONIALS
Cindy Johnson Marketing Manager Bass & Hall Dental Implant and Periodontal Partners LLP	So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! Testimonial By Cindy Johnson
Nic Seibert Marketing & Guest Relations Director Mountain Laurel Cabin Rentals	It is sweet and to the point! It works! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Testimonial By Nic Seibert
Heidi Morrison Operations Manager Structured Foundation Repairs Inc	BirdEye is a game changer!! We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain. Our reputation was not accurately reflected online. When we started using BirdEye we immediately s...tarted see all of our positive reviews being posted online. We could also have the opportunity to fix problems with unhappy customers before they became a problem. I couldn't be happier with this product! So Easy to Use! Immediate Results! Quality Control at its finest! Testimonial By Heidi Morrison

Meet the Birdeye Platform

Frequently Asked Questions(FAQ)

for BirdEye

What is BirdEye?

BirdEye is a customer experience platform designed for both Small Business and Enterprise to help enhance business, increase revenue and improve operations at scale. It helps the sales, marketing and the customer experience teams to create brand awareness on web, dominate search results, attract more reviews and track real-time review from the customers.

The tool offers a variety of ways to interact with the customers including webchats, messenger and social media platforms. The primary features of the software include Listings, Review management, review monitoring, surveys, Ticketing, Benchmarking and insights reporting.

Social media engagement allows businesses to resolve issues, track all the brand mentions, generate awareness for the brand and get new followers on sites like Twitter and Facebook.

What is BirdEye used for?

BirdEye is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Rating And Review Management, Customer Feedback Management and Engagement Management .