Blackbaud CRM Overview

Blackbaud CRM offers advanced fundraising and CRM software for organizations. Productive relationships are built using industry-leading tools.

Use Cases

Customers recommend Direct Marketing, Contact List Management, Relationship Management, as the business use cases that they have been most satisfied with while using Blackbaud CRM.

Other use cases:

  • Communication Management
  • Engaging And Following Up
  • Helpdesk Management
  • Workflow Management
  • Contract Management
  • Knowledge Management
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Blackbaud CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Blackbaud CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Blackbaud CRM works with different mediums / channels such as Website. Social Media. Offline etc.

Blackbaud CRM's features include Recording, Dashboard, and Personalization. and Blackbaud CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also Blackbaud CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Blackbaud CRM helps organizations improve constituent engagement, build stronger relationships, and meet fundraising challenges by providing a complete supporter view and an organization-wide toolset for managing constituent base...." Peer review

Blackbaud CRM, Giveffect, Funraise, CiviCRM, Virtuous CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Blackbaud CRM

Top Industries

  • Non-Profit Organization Management
  • Education
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Blackbaud CRM is popular in Non-Profit Organization Management, Education, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Blackbaud CRM Customer wins, Customer success stories, Case studies

How can Blackbaud CRM enhance your Contact List Management process?

What Are the key features of Blackbaud CRM for Relationship Management?

How does Blackbaud CRM address your Communication Management Challenges?

How does Blackbaud CRM address your Engaging And Following Up Challenges?

11 buyers and buying teams have used Cuspera to assess how well Blackbaud CRM solved their CRM needs. Cuspera uses 672 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Blackbaud Announces Powerful Customer Outcomes

Blackbaud highlights significant customer outcomes, showcasing the impact of its AI-powered solutions in the social impact sector. Customers report time savings, increased fundraising, and improved e...ngagement. Blackbaud's solutions enhance efficiency and connectivity, enabling nonprofits to accelerate their missions and create more impact.

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Berwick Academy - Education - education

Blackbaud's suite of education management solutions helped Berwick Academy automate processes and improve efficiency. The school moved to a connected, cloud-based system, making it easier for tech-sa...vvy families to access resources. Parents now enjoy a seamless experience for grades, billing, and contracts. The platform improved communication and information sharing. Berwick Academy values its influence on product development with Blackbaud.

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Bow Valley College - Education - education

Raiser's Edge NXT helps Bow Valley College improve fundraising with strong analytics and reporting. The college uses the platform to manage donor data, track alumni engagement, and support major gift... workflows. With real-time information and custom reports, the team makes data-driven decisions and forecasts donations. Bow Valley College surpassed its $25 million fundraising target in the quiet phase and has raised $30 million toward a $35 million goal. The platform enables precise goal setting and effective team collaboration.

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Gonzaga College High School - Education - Education

Blackbaud’s Total School Solution helped Gonzaga College High School connect its school community. The school saw more families apply, revenue growth, and fewer late payments. Blackbaud Tuition Manag...ement let them adjust fees to match each family’s needs. The new website, built with Blackbaud School Website System, improved their online presence. Gonzaga saved time and money with these cloud-based education management tools.

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Williston Northampton School - Education - Education

Blackbaud Financial Edge NXT gives Williston Northampton School a full view of its finances. The finance team uses the software for clear, reliable reporting and easy reconciliation. Integration with... Raiser’s Edge NXT saves time and removes duplicate data entry. The team can quickly create reports for board members, department heads, and donors. Blackbaud’s user-friendly features help the school manage budgets and spending with confidence.

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NSU University School - Education - Education

Blackbaud’s K–12 software helped NSU University School save $25,000 each year and over 450 hours of staff time. The school replaced old systems with Blackbaud’s enrollment, SIS, LMS, tuition, and fin...ancial aid solutions. This unified platform improved productivity and allowed staff to focus on mission-driven work. Financial aid applications rose by 20%, and 90% of families now use auto-pay, reducing manual tasks. The school integrated Blackbaud SKY API for seamless vendor connections and better service.

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Practical customizations in Blackbaud CRM - 2021 Blackbaud Developers' Conference

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Frequently Asked Questions(FAQ)

for Blackbaud CRM

What is Blackbaud CRM?

nGAGEMENT is a gamification and employee engagement software for call centres which use social media, game mechanics and recognition concepts to motivate employees to deliver the best possible customer experience.

It influences employees desire for competition, collaboration, achievement, status and recognition. It allows to track employee engagement, boost performance through gamification to transform KPIs, encourage friendly competition, automate contests and challenges, monitor teams, assign personalized goals and reward employees.

It allows to track and measure employee engagement through nGAGEMENT points that is accumulated by participating in daily activities that improve retention, skills, quality of work and KPIs. Employees can view their daily points and see top performers hence inspiring them to improve their performance. These nGAGEMENT points help managers to understand engagement levels, employee motivation and participation. It allows to track, measure and gamify KPIs to enhance accountability and workplace productivity. The software provides data transfer from multiple call centres into the interactive employee engagement management platform. It allows to create, schedule and organize contests in one place and to recognize and display the top performers. It also allows employees to challenge each other in friendly competition. It provides managers with detailed analytics on performance, quality of work and actionable insights. Managers can also create and track individual custom goals for the employees and get in-depth insights on individual performance.

What is Blackbaud CRM used for?

Blackbaud CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Direct Marketing, Contact List Management and Relationship Management .

What are the top features of Blackbaud CRM?

Recording, Dashboard and Personalization are some of the top features of Blackbaud CRM.

Who uses Blackbaud CRM?

Blackbaud CRM is used by Non-Profit Organization Management, Education and Hospital & Health Care among other industries.

What are Blackbaud CRM alternatives?

Giveffect, Funraise, CiviCRM and Virtuous CRM are popular alternatives for Blackbaud CRM.

Where is Blackbaud CRM located?

Blackbaud CRM is headquartered at 65 Fairchild Street, Charleston, SC 29492.
lightning

Peers used Blackbaud CRM for direct marketing and contact list management

Blackbaud CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.61/5 ★

Read Reviews (106)
Analytics

3.40/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.61/5 ★

Read Reviews (106)
Analytics

3.40/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Blackbaud CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Blackbaud CRM

Blackbaud, Inc. News

Financial

Blackbaud Announces Date of First Quarter FY2026 Financial Results

Blackbaud will announce its first quarter FY2026 financial results on April 29, 2026, before U.S. markets open. A conference call will follow to discuss the results.

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Product

Blackbaud Showcases New Innovation for Corporate Social Impact at Annual Summit

Blackbaud unveiled significant innovations for its YourCause platform at the Corporate Social Impact Summit. Enhancements include AI-driven tools for employee engagement, new donation methods like Apple Pay and Google Pay, and the YourCause Processing Portal for donation management. The platform also integrates with Microsoft Teams and Slack, and features improved impact reporting with the Impact Planner tool.

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Product

Blackbaud, Inc.: Official Announcements

Blackbaud announced the general availability of its new AI Agent for Raiser's Edge NXT, enhancing customer capabilities in the social impact sector.

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Awards

Blackbaud Wins Awards for AI Innovation & Responsible Tech

Blackbaud received three prestigious awards for its AI innovation and responsible technology development. The accolades include the BIG Innovation Award, the Responsible AI Institute's RAISE Award, and the Stevie Award for Thought Leadership Campaign of the Year. These awards highlight Blackbaud's commitment to ethical AI and its transformative impact on the social impact sector through initiatives like the Intelligence for Good and the AI Coalition for Social Impact.

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Blackbaud, Inc. Profile

Company Name

Blackbaud, Inc.

Company Website

https://www.blackbaud.com/

Year Founded

1981

HQ Location

65 Fairchild Street, Charleston, SC 29492

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO