bxp software Overview

bxp Software offers a cloud-based CRM solution that emphasizes personalization and adaptability to unique business challenges. The platform provides tools to enhance customer relationship management, focusing on increasing sales through expert consultation. bxp Software's CRM system supports safe and smart software solutions, tailored to meet specific organizational needs, rather than relying on generic, out-of-the-box options. This approach ensures that businesses can align their CRM strategies with distinct objectives, facilitating more effective customer interactions and data management.

Use Cases

Customers recommend Contact List Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using bxp software.

Other use cases:

  • Lifetime Value Management
  • Relationship Management
  • Lead Management
  • Customise Loyalty Program
  • Promotion Management
  • Contract Management
  • Sales Review & Feedback
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using bxp software.

Other priorities:

  • Improve Efficiency
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
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bxp software Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...These modules include contact center management, customer service and support, help desk, and eLearning...." Peer review

bxp software, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

bxp Software offers cloud CRM solutions for efficient customer relationship management. Contacting their experts can help increase sales.

Popular Business Setting

for bxp software

Top Industries

  • Non-Profit Organization Management
  • Hospitality

Popular in

  • Small Business
  • Mid Market

bxp software is popular in Non-Profit Organization Management, and Hospitality, and is widely used by Small Business, and Mid Market,

Comprehensive Insights on bxp software Use Cases

What benefits does bxp software offer for Contact List Management?

What Are the key features of bxp software for Onboarding?

What benefits does bxp software offer for Lifetime Value Management?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well bxp software solved their CRM needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Case Studies

Government Administration

CASE STUDY Dublin City Council

bxp software helped Dublin City Council improve customer experience. The council needed better training and quality checks for customer contacts. They chose bxp software for its easy updates and flex...ible eLearning and quality assurance tools. The system let them link training to assessments and adjust scoring to fit their needs. Key results focused on faster response, more agent availability, and better first call resolution. The council praised bxp software for strong support and confidence in the team.

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Non-Profit Organization Management

CASE STUDY Association of Compliance Officers in Ireland (ACOI)

bxp software helped the Association of Compliance Officers in Ireland (ACOI) replace their outdated membership system. The new solution connected their website, administration, and membership databas...e. It automated tasks, improved event management, and made email communication easier. Staff saved time and costs. Members can now book events and update details online. The CEO said bxp software brought together many important functions for ACOI.

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Financial Services

CASE STUDY One4all Gift Card

bxp software helped One4all Gift Card improve call center efficiency. Before bxp, One4all used spreadsheets to manage customer issues. The new system made customer service faster and easier. Staff fo...und the software simple to use. This led to better and quicker support for callers. The solution also reduced costs for the company.

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Telecommunications

CASE STUDY Telefonica o2

bxp software helped Telefonica o2 in Ireland improve customer retention with a real-time loyalty program tool. Agents could enter a mobile number and instantly see personalized offers for each custom...er. This made it easier for agents to negotiate and keep high-value customers. Using bxp software reduced churn by 2%, saving over 24,000 customers in a year. The return on investment was about 15:1, and saved customers spent 10% more than average.

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Telecommunications

CASE STUDY 3 Mobile

bxp software helped 3 Mobile after its acquisition of O2. 3 Mobile needed to train many new staff on internal processes and store systems. They used bxp’s eLearning platform to deliver training with ...video, voiceover, and text. Staff could access training from any device, anywhere. The new system saved hundreds of man hours by reducing travel and speeding up training delivery.

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lightning

Peers used bxp software for contact list management and onboarding

bxp software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for bxp software

Top Failure Risks for bxp software

Business Express Software, Inc. Profile

Company Name

Business Express Software, Inc.

Company Website

https://www.bxpsoftware.com/

HQ Location

48 Western Parkway Business Park, Lower Ballymount Road, Dublin 12

Employees

NA

Social

Facebook Linkedin Twitter

Financials

NA