bxp software Overview

bxp Software offers a cloud-based CRM solution that emphasizes personalization and adaptability to unique business challenges. The platform provides tools to enhance customer relationship management, focusing on increasing sales through expert consultation. bxp Software's CRM system supports safe and smart software solutions, tailored to meet specific organizational needs, rather than relying on generic, out-of-the-box options. This approach ensures that businesses can align their CRM strategies with distinct objectives, facilitating more effective customer interactions and data management.

Use Cases

Customers recommend Contact List Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using bxp software.

Other use cases:

  • Lifetime Value Management
  • Relationship Management
  • Lead Management
  • Customise Loyalty Program
  • Promotion Management
  • Contract Management
  • Sales Review & Feedback
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using bxp software.

Other priorities:

  • Improve Efficiency
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
See all business priorities See less business priorities

bxp software Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...bxp contact centre software provides a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability for UK & Ireland Call Centres....." Peer review from bxp software

Peer review evidence (same sources as the product rating summary)

"...As part of their ongoing drive to improve the customer experience, Dublin City Council needed to find a way of providing benchmark training and evaluation, so that the quality of customer contacts could be monitored and reviewed, as well as generating a best practice process...." Dublin City Council
"...The development team at bxp supported us every step of the way from course construction......" Cloud CRM Software Solutions - CRM System
"...These modules include contact center management, customer service and support, help desk, and eLearning...." Peer review

bxp software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

bxp Software offers cloud CRM solutions for efficient customer relationship management. Contacting their experts can help increase sales.

Popular Business Setting

for bxp software

Top Industries

  • Non-Profit Organization Management
  • Hospitality

Popular in

  • Small Business
  • Mid Market

bxp software is popular in Non-Profit Organization Management, and Hospitality, and is widely used by Small Business, and Mid Market,

bxp software Customer wins, Customer success stories, Case studies

What benefits does bxp software offer for Contact List Management?

How does bxp software address your Onboarding Challenges?

How efficiently Does bxp software manage your Lifetime Value Management?

11 buyers and buying teams have used Cuspera to assess how well bxp software solved their Contact Center Software needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Ladbrokes Ireland - Hospitality - Large

Dublin, Ireland

Ladbrokes Ireland used the bxp platform to deliver eLearning and blended training to over 1,000 sales staff. The goal was to improve customer service and reduce training costs. bxp enabled online acc...ess, personal learner accounts, and standardized content. Training time dropped by 25%, saving €120,000 per year. Reduced staff needs and travel costs brought total annual savings to €270,000, delivering a 300% ROI.

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FEXCO - Financial Services - Large

Killorglin, Ireland

FEXCO used bxp software to improve agent performance and customer experience. They needed a way to measure and assess phone calls based on their own criteria. bxp software let them build custom QA fo...rms, weight questions, and link training material to each assessment. This helped FEXCO spot training needs and deliver personalized learning plans. Productivity improved, first call resolution increased, and agent knowledge grew quickly.

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Ladbrokes - Gambling & Casinos - Large

London, UK

Ladbrokes worked with bxp software to build custom training courses. The bxp team helped design the courses and advised on the best media for each learning need. Ladbrokes received support throughout... the project. The partnership improved their training delivery process.

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Gift Voucher Shop - Retail - Small

Dublin, Ireland

Gift Voucher Shop uses bxp software to meet unique business needs. The team at bxp software helped with setup and training. They created custom solutions for different parts of the company. Customer ...service is fast and helpful. The product is flexible and easy to use. Gift Voucher Shop recommends bxp software as a complete business solution.

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FMI - Small

FMI used bxp software and received excellent support from the team. The customer thanked Chris for his help and praised Philip for being amazing and brilliant. The testimonial highlights the positive... experience with bxp software's customer service. No specific metrics or business outcomes are mentioned.

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Fingal Counselling Services - Non Profit Organization Management - Small

Dublin, Ireland

bxp software created a custom program for Fingal Counselling Services. The project was delivered on a pro-bono basis. This partnership shows how a non-profit and a private company can work together. ...The solution helped Fingal Counselling Services support their community work. The collaboration highlights the value of technology for voluntary groups.

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lightning

Peers used bxp software for contact list management and onboarding

bxp software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for bxp software

Top Failure Risks for bxp software

Business Express Software, Inc. Profile

Company Name

Business Express Software, Inc.

Company Website

https://www.bxpsoftware.com/

HQ Location

48 Western Parkway Business Park, Lower Ballymount Road, Dublin 12

Employees

NA

Social

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Financials

NA