Calabrio Call Recording Overview
Calabrio call recording software captures every call, providing deeper interaction insights. It enhances contact center performance and improves customer experience.
Use Cases
Customers recommend Call Recording, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Calabrio Call Recording.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Calabrio Call Recording.
Calabrio Call Recording Use-Cases and Business Priorities: Customer Satisfaction Data
Calabrio Call Recording works with different mediums / channels such as Phone Calls. Offline. and Point Of Sale.
Calabrio Call Recording's features include Recording, Alerts: Popups & Notifications, and Ticketing. and Calabrio Call Recording support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Calabrio Call Recording analytics capabilities include Custom Reports, and Analytics.
Reviews
"We now have reliable call recording, which results in fewer IT tickets and happier contact center managers." - Tom McEnteggart
Calabrio Call Recording, Salesken, Firefiles.ai, Gong, Vocalcom, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Calabrio Call Recording
Top Industries
- Insurance
- Utilities
- Financial Services
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Calabrio Call Recording is popular in Insurance, Utilities, and Financial Services and is widely used by Large Enterprise, Mid Market, and Enterprise.
Comprehensive Insights on Calabrio Call Recording Use Cases
How does Calabrio Call Recording address your Call Recording Challenges?
What solutions does Calabrio Call Recording provide for Engagement Management?
How can Calabrio Call Recording enhance your Contact List Management process?
How does Calabrio Call Recording facilitate Helpdesk Management?
What makes Calabrio Call Recording ideal for Tracking & Monitoring Communications?
11 buyers and buying teams have used Cuspera to assess how well Calabrio Call Recording solved their Conversation Intelligence needs. Cuspera uses 403 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. Testimonial By Tom McEnteggart |
|
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tom McEnteggart Support Analyst Housing Solutions, UK |
We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. Testimonial By Tom McEnteggart |
|
Daniel Acosta Call Center Applications Analyst Houston Methodist Hospital |
To get the best from your employees, think about the culture that supports them. Testimonial By Daniel Acosta |
|
Beth Bax Assistant Director, QA Grand Canyon University |
Calabrio is designed for people who need to quickly find specific data to get the job done. Testimonial By Beth Bax |
Case Studies
CASE STUDY Telia Company AB
CASE STUDY Wix
CASE STUDY Paychex
CASE STUDY Zen Internet
CASE STUDY Shopify
CASE STUDY OTTO
Video
Calabrio Call Recording Integration with 2Ring Gadgets for Cisco Finesse
Peers used Calabrio Call Recording for call recording and engagement management
Calabrio Call Recording Competitors
Calabrio Call Recording Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for Calabrio Call Recording
Overall Risk Meter
Top Failure Risks for Calabrio Call Recording
Calabrio, Inc News
Calabrio Highly Commended at The CX Awards 2025 - contact-centres.com
Calabrio was highly commended at the 2025 CX Awards for its Workforce Engagement Management Platform. This recognition highlights Calabrio's innovative solutions, including AI-driven features like Auto-QM and Trending Topics, which enhance contact center efficiency. The platform's success is demonstrated through its impact on clients like Mersey Care NHS Foundation Trust and Delta Airlines, improving call handling and agent scheduling.
Calabrio Unveils Workforce Intelligence a suite of solutions for the AI era - Directors Club News -
Calabrio has launched Workforce Intelligence, an AI-powered suite designed to enhance workforce management in contact centers. This cloud-native solution integrates real-time intelligence to improve forecasting, scheduling, and agent performance, emphasizing agility and human-centric customer service. The launch includes the Gen-AI assistant, Agent Assist, which facilitates schedule management through natural language conversations.
BERNAMA - Thoma Bravo Acquires Verint to Join Forces with Calabrio to ...
Thoma Bravo has announced a definitive agreement to acquire Verint Systems for $2 billion. Post-acquisition, Verint will merge with Calabrio to form a leading provider of AI-driven customer experience solutions. This merger aims to enhance customer experience automation offerings, benefiting a $50 billion market.
Verint Systems Announces Acquisition by Calabrio - TipRanks
Calabrio, a Thoma Bravo portfolio company, will acquire Verint Systems Inc. for $2 billion in an all-cash transaction. This merger, approved by Verint's board, offers shareholders $20.50 per share, an 18% premium. Verint will become a wholly owned subsidiary of Calabrio, enhancing its position in the CX Automation market. The deal is expected to close by the end of Verint's fiscal year, pending customary conditions and shareholder approval.
Calabrio, Inc Profile
Company Name
Calabrio, Inc
Company Website
https://www.calabrio.com/HQ Location
400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Employees
51-100
Social
Financials
M&A
